The first thing I noticed were EVERY single staff provided superb service with a smile. They really go out of your way to help you. Even overhearing one staff talking to another staff on the phone was always polite and courteous. Here are some tips and comments.
Pools. My two kids ages 8 and 9 had a blast. Pools were not heavily chlorinated and not overly crowded. I always have nightmare regarding public water parks but Aulani's pool were clean from what I can see. Plenty of clean towels. Tip: Get the clean towels the night before because the lines can get somewhat crowded in mornings when they first open. Yes you need your wristbands changed as well with your towels as well but no one were checking the wristbands during the 1st part of the mornings.
Food: We tried the buffet dinner and their character breakfast. Dinner buffet was quite good with decent crab legs and oyster for me and prime rib for my wife. Im sure there are other restaurants that are slightly cheaper but its all about location and covenience. I would compare the buffet similiar to the higher end buffets in Las Vegas minus the desserts. Kids loved the character breakfast. It can get quite noisy with all the Character hooplah for couples wanting a quiet breakfast. Food was cheap and reasonable (Disney standards) in the snack shops by the pools during the afternoon hours. TIP. If you rented a car drive to the 1st exit on the highway (2.6 miles) and you will see a fairly new shopping center with various of stores. Aloha Salads sell very fresh and various kinds of salads from local farms. We ate there everyday. Also Target, Costco, an Organic market and a few fast foods are in that same area.
Snorkeling. Its man made in a reef tank where all the fish are in already. We already snorkeled in Maui. Nothing to snorkel by the beach.
Beach. Kids were disappointed because they asked me where were the waves. Beach design is enclosed by rocks offshore making little to no waves. Its a man made lagoon. Safe for toddlers but not fun for older kids. Skipped the beach the entire time. Rental car helped us alot to get to the nicer postcard beaches on the island.
Rooms. Very clean and well maintained. Turn down service nightly. Decent coffee in the room.
Laundry. They have washing machines and dryers on each floor or each wing. $3 for wash $3 for dry.
Starlit Hui. A free Luau type show twice a week. After attending the Polynesian Cultural Center the day before I was about to get comfortable watching the show until I realized they were dancing the conclusion. Wow that was short. 15 minutes max? Perfect length for toddlers/preschoolers.
You have to rent a car and explore the beauty on other parts of the island. I know lots of people just enjoy the stay at one location but my kids 8 and 9 wanted more exploring after two days at Aulani. If you don't explore you are missing alot. Its like staying at one hotel on the strip in Las Vegas or just staying in Midtown Manhattan without exploring the rest.
Starbucks is next door in Marriot. A short nice 5 minute walk.
Photo tips. They have photo pass photographers all over the resort. They will WITHOUT ANY HESITATION use your own personal camera, Ipads, Iphones, camera phones and take your pictures for you with the Disney Characters and other places. Someone brought a tripod but realized that was not needed since they will take your pictures with your own personal camera.
Photo tip#2. Use your camera flash when taking pics with the Disney characters outdoors. Someone with a similiar camera as mine asked why all their faces look dark when they took their picture. I asked him manually turn on his camera flash in the daytime and thanked me for the tip.
Cold water stations with cups throughout the pool area. Clean, refreshing and ice cold. No need to bring water bottles.
After 9pm resort is very quiet. Too quiet. Water slides closes at 8pm and pool/jacuzzi at 10pm.
Parking. We valet parked everyday. Why self park and look for a space when valet is the same price minus tips. Valet was fast and courteous.
Computers and wifi. Fast for being free. They have two computers to use for free. Yes its free but you need to put a credit card in so they can track usage. One PC is for boarding pass printing and the other PC is for general use. I had a laptop but needed to use their PC to print something. Surprisingly they only have one public PC for the entire resort but no one needed or waited for me while using it. Perhaps everyone brought their tablets and Ipads with them.
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- Also Known As:
- Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
- Aulani, a Disney Resort And Spa In Hawai`i
- Aulani, a Disney Resort & Spa Hawaii/Oahu