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“Wonderful staff”

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Aulani, a Disney Resort & Spa
Ranked #4 of 4 Hotels in Kapolei
Certificate of Excellence
Rancho Cucamonga
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Wonderful staff”
5 of 5 bubbles Reviewed June 10, 2013

The first thing I noticed were EVERY single staff provided superb service with a smile. They really go out of your way to help you. Even overhearing one staff talking to another staff on the phone was always polite and courteous. Here are some tips and comments.

Pools. My two kids ages 8 and 9 had a blast. Pools were not heavily chlorinated and not overly crowded. I always have nightmare regarding public water parks but Aulani's pool were clean from what I can see. Plenty of clean towels. Tip: Get the clean towels the night before because the lines can get somewhat crowded in mornings when they first open. Yes you need your wristbands changed as well with your towels as well but no one were checking the wristbands during the 1st part of the mornings.

Food: We tried the buffet dinner and their character breakfast. Dinner buffet was quite good with decent crab legs and oyster for me and prime rib for my wife. Im sure there are other restaurants that are slightly cheaper but its all about location and covenience. I would compare the buffet similiar to the higher end buffets in Las Vegas minus the desserts. Kids loved the character breakfast. It can get quite noisy with all the Character hooplah for couples wanting a quiet breakfast. Food was cheap and reasonable (Disney standards) in the snack shops by the pools during the afternoon hours. TIP. If you rented a car drive to the 1st exit on the highway (2.6 miles) and you will see a fairly new shopping center with various of stores. Aloha Salads sell very fresh and various kinds of salads from local farms. We ate there everyday. Also Target, Costco, an Organic market and a few fast foods are in that same area.

Snorkeling. Its man made in a reef tank where all the fish are in already. We already snorkeled in Maui. Nothing to snorkel by the beach.

Beach. Kids were disappointed because they asked me where were the waves. Beach design is enclosed by rocks offshore making little to no waves. Its a man made lagoon. Safe for toddlers but not fun for older kids. Skipped the beach the entire time. Rental car helped us alot to get to the nicer postcard beaches on the island.

Rooms. Very clean and well maintained. Turn down service nightly. Decent coffee in the room.

Laundry. They have washing machines and dryers on each floor or each wing. $3 for wash $3 for dry.

Starlit Hui. A free Luau type show twice a week. After attending the Polynesian Cultural Center the day before I was about to get comfortable watching the show until I realized they were dancing the conclusion. Wow that was short. 15 minutes max? Perfect length for toddlers/preschoolers.

You have to rent a car and explore the beauty on other parts of the island. I know lots of people just enjoy the stay at one location but my kids 8 and 9 wanted more exploring after two days at Aulani. If you don't explore you are missing alot. Its like staying at one hotel on the strip in Las Vegas or just staying in Midtown Manhattan without exploring the rest.

Starbucks is next door in Marriot. A short nice 5 minute walk.

Photo tips. They have photo pass photographers all over the resort. They will WITHOUT ANY HESITATION use your own personal camera, Ipads, Iphones, camera phones and take your pictures for you with the Disney Characters and other places. Someone brought a tripod but realized that was not needed since they will take your pictures with your own personal camera.
Photo tip#2. Use your camera flash when taking pics with the Disney characters outdoors. Someone with a similiar camera as mine asked why all their faces look dark when they took their picture. I asked him manually turn on his camera flash in the daytime and thanked me for the tip.

Cold water stations with cups throughout the pool area. Clean, refreshing and ice cold. No need to bring water bottles.

After 9pm resort is very quiet. Too quiet. Water slides closes at 8pm and pool/jacuzzi at 10pm.

Parking. We valet parked everyday. Why self park and look for a space when valet is the same price minus tips. Valet was fast and courteous.

Computers and wifi. Fast for being free. They have two computers to use for free. Yes its free but you need to put a credit card in so they can track usage. One PC is for boarding pass printing and the other PC is for general use. I had a laptop but needed to use their PC to print something. Surprisingly they only have one public PC for the entire resort but no one needed or waited for me while using it. Perhaps everyone brought their tablets and Ipads with them.

  • Stayed May 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank cthetoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Pearl City, Hawaii
Level Contributor
279 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

This was a weekend to celebrate my husband's birthday - no kids just us. We live about 10 miles away but we underestimated how much fun we would have. Upon arrival, we were immediately greeted by a friendly staff; thinking we would have to wait for our room since we arrived 2 hours early, turned out, our room was ready. Room is pretty standard; bed mattress firm sits high above the floor; small refrigerator, coffee maker, toaster, microwave, dinnerware, hair dryer, safe, DVD player, tub retractable clothes line, small sleeper sofa and balcony with ocean view (fabulous view). More than enough to keep us comfortable. Service was impeccable; most everyone is with a smile either greeting you or asking if you need help. Each morning, guests receive the Iwa - daily paper of activities at the hotel. The main attraction is the pool. Because the property is undergoing construction now, there are 2 main swimming areas open; lazy river and kiddies pool as well as other water options such as the slides, reef activity, 3 jacuzzi/whirlpool, and kiddie water play area. We also participated in a "Waikolohe" self guided scavenger hunt - that was very interesting - something targeted for teens but adults will find it of interest. We also participated in the fire pit storytelling and morning stretch. We took photos with Disney characters and you receive a photo card to purchase photos taken of you during your stay. Checkout is 11:00 am; however, if you want to continue to use the hotel activities throughout the day, you may while leaving your belongings in the lounge (with lockers and showers). Lastly, if you plan to spend the day poolside, finding a vacant seat after 9:00 am is near impossible on the weekend (pool opens at 8:00).
We had their Makahiki dinner buffet ($43/person); diverse options for all palates except overpriced. Needless to say, we ate off site for the remainder of our stay. Parking is $35/day; the only other options for parking is don't bring a car. If you plan to use the Lounge after checkout, lockers fill quickly but if none available, you can always leave your luggage with the bellman.

Room Tip: Ewa Tower or Waianae Tower are good - less of a walk if you request for a room near the elevator. O...
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
3 Thank HawaiiAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

If you are looking for gracious service and top notch food, then aulani is for you. It's not inexpensive but you need too treat your self every now and then. They work really hard to capture the Hawaiian spirit. We really enjoyed our 2 night stay. Try out the AMA AMA restaurant. The view is spectacular!

Room Tip: Ask for a lagoon ocean view room
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lance k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

This is a fantastic hotel on a part of Oahu that is far less crowded than Waikiki. Other than the standard comments regarding price, if you have kids over three, the price for the stay really includes a lot. Compared to other hotels that up charge you for everything, most activities, including daycare is included.

The grounds are meticulous. The pools and beach are perfect. The activities for all ages are great. The food is okay, but there is value when eating lunch at the pool, eg., four large coconut prawns and fries for 12 bucks. The buffet is overpriced as is Ama Ama, but if you venture into Ko Olina or Kapolei, there are plenty of good and cheaper options. Other than the food, including. cost and selection, this is the perfect hotel.

For a family of four (2 kids under 4), I cannot imagine a better destination, especially if you have a car to explore the island, which is beautiful, even when compared to the other Hawaiian islands that are considered more scenic.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ESQTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

This was the second time that we stayed at the Aulani Resort. This time there was five of us and the one bedroom villa was able to comfortably fit us all. There is a king size bed in the bedroom, pull out queen sofa sleeper and a pull out twin bed under the tv which was neat. The kitchen is large and fully stocked with pots, pans, rice cooker, microwave, stove, oven and a extra large refrigerator- love the stainless steel appliances. There is a large washer/dryer combo in the closet and it is very quite. The bathroom was great, shower and toilet are divided from the soaking tub which is good if one person uses the bathroom the other person can soak in the whirlpool spa. We had two balconies with two chairs each with awesome views of the mountains and a little ocean view. The grounds are relaxing and so much fun in the water features and the pool, the ocean is so calm that it is good for families. Cannot wait until our next visit.

Room Tip: The one bedroom villa is worth it- extra large with lots of room for five
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Cougar808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Coast, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 7, 2013 via mobile

Simply one of the nicest places we have ever stayed! Great service, beautiful rooms, and great activities. I recommend this hotel most highly feeling assured that you will not be disappointed. When returning to Oahu, we would not even consider staying anywhere else.

Stayed June 2013
Helpful?
1 Thank Ernest B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed June 7, 2013

Wife and I stayed (no kids on this trip) at the Aulani at the end of May and although the hotel is extremely well kept and maintained, I think for the steep room prices, I thought there were other hotels on Oahu were you will get more value.

Unless you are a Disney fanatic or you have kids, the hotel is expensive for what you get out of it.

PROS--

Beautiful hotel grounds and nice rooms. There is a somewhat private beach (that I would recommend going to) to escape the incredibly crowded and noisy pool area. Overall food prices were fine as they are in line with other major resorts. There is a great restaurant across the street called MONKEYPOD. Go there for dinner as the prices are reasonable and the food is excellent. We ate at MONKEYPOD 4 of the 5 nights we were there. (they also have a great happy hour)

A highlight at Aulani is that on Thursday nights they have a great singing duo that plays at the Aulani outside bar that are wonderful. Ben Vegas and Maili Gibson are there names and you must see them.

There is a private lagoon stocked with tropical fishes that pretty cool to swim with. The cost is around $20/day. Pay for one day and you'll get your money's worth.

CONS---

Do not eat the dinner buffet. I can't express this enough as the food is disgusting and the price is around $45/person. You'll find better food at a Hometown Buffet, not worth it at all!!!

I was surprised the staff was not friendlier. Besides Alex at the beach/pool area, no one impressed me. Believe me the Disney timeshare people always said hello to you and wanted to talk but the front desk and everyone else, not so great.

They need to get the construction under control. They offer you a Disney pin at check in for the inconvenience the construction causes (is this a joke, who cares about your pin, I want quiet) It gets loud and annoying at times.

Kids are everywhere. If you are planning a relaxing vacation in Hawaii, this is not the place. From the construction noise to the kids yelling and screaming, I would suggest a different hotel, there are two hotels right next door (both Marriott hotels) that seemed empty and you could get very good deals on.

Do rent a car and make sure to get food and snacks at Target/Costco/ABC store on your way in since the rooms at least have a mini fridge

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Ballgame42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aulani, a Disney Resort & Spa

Property: Aulani, a Disney Resort & Spa
Address: 92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707-4434
Location: United States > Hawaii > Oahu > Kapolei
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Aulani, a Disney Resort & Spa 4.5*
Number of rooms: 819
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Also Known As:
Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
Aulani, a Disney Resort And Spa In Hawai`i
Aulani, a Disney Resort & Spa Hawaii/Oahu

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