Stayed mid October with our 2 children (aged 9 and 11).
We arrived expecting it to be beautiful and the hotel certainly was! Flagstones, wood and tasteful decor abound and the staff who greeted us were friendly enough.
We tried to time our flight (from Maui) to arrive around 3pm so that check in would be a breeze. So when we walked through the doors of the Aulani at 2.55pm, we assumed things would go well.....
Our room wasn't ready which was disappointing considering the resort charges at least $400 per night and we were told that as the hotel was COMPLETELY full, we would have to wait for around an hour until our room had been cleaned.
An hour later and our room was still not ready. At 4.30pm we asked to speak to the manager and suddenly a different room from the one originally allocated to us became available!
We duly found our room and were told our luggage would follow within minutes. 5pm and our luggage was not yet at our room! We called and were told that things were extremely busy but that it would come soon. At 5.30pm our luggage finally arrived.
Although it seems a relatively small complaint, 2.5 hours to check in is totally unacceptable for a 5 star resort. We received a $75 resort fee credit which was appreciated but when only staying for 3 nights, a speedy check in would have been much more acceptable!
Our room was a partial ocean view on the 6th floor. We could see a little of the ocean and a lot of the car park and golf course! The room itself was really small for 4 people and the double beds were very small indeed. That said the furnishings were of a high quality and the bathroom was spotless, with toiletries and robes.Staff will provide a microwave and/or toaster is asked.
Pool areas were lovely and well maintained and the kids loved the trail using the hand held PDA's. A very clever idea.
We chose to eat outside of the hotel, as the dining options were not plentiful and the meal we ate at Roys on the golf course opposite the Aulani was superb and our favourite.
Please know that if you wish to take part in any of the family activities you must book well in advance. This wasn't explained at check in and we missed out on 2 things we wanted to do because they were full.
Listened to Uncles stories around the firepit one evening and watched Finding Nemo under the stars on another....again great for the family.
The beach area, although man made, was pretty and safe for small children. The water was flat calm and gave us a chance to find our sea legs when trying paddle boarding for the first time...great fun for the whole family!
I agree with others who've said "purchase the juice cups". They're $20 each but it's lovely being able to refill them throughout the day at the beveridge stations.
The Rainbow Reef was great. Staff here were particularly friendly and the whole family had a brilliant time snorkelling with the many species of fish.
All in all the Aulani is a beautiful resort but check in and dining options need to be much better. Would we return, probably not. In our opinion, for the money there are many better places to visit as a family.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Orbitz, Hotels.com, Travelocity, TravelUp, Hotwire, HotelQuickly, Cheap Tickets, Cancelon and getaroom.com so you can book your Aulani, a Disney Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aulani, a Disney Resort And Spa In Hawai`i
- Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
- Aulani, a Disney Resort & Spa Hawaii/Oahu