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“Disney did it right!” 4 of 5 bubbles
Review of Aulani, a Disney Resort & Spa

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Aulani, a Disney Resort & Spa
Ranked #4 of 4 Hotels in Kapolei
Certificate of Excellence
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disney did it right!”
4 of 5 bubbles Reviewed August 20, 2012

If one is looking for Disney esk type ( with a lot of mickey, Disney tunes ) resort, this is not it. If one is looking for a Waikiki resort this is not it! If you are looking for a resort tailored to families, with beautiful grounds, architecture , stunning views this place is awesome!
We stayed in a grand villa , with friends ( 8 of us) ,
The rooms were excellent , although a bit smaller than the rest of the DVC properties. The architecture was very well thought out and I recommend taking the free tour as it explains the artwork and the Hawaiian culture, art and materials … as expected Disney did it right.
The pools and water features were again what one would expect from a high end Disney resort , lush landscaping , awesome views and scenes for taking Pics.
We did not have any problem getting seats / lounges although id one wants to sit right near the pool I would expect those go fast.
If one want some great views of the ocean, lagoon, and swaying palms I would go to the right or left of the pool and you will find great seats, open space and away from the crowds.. simply stunning
The only negative , the lazy river tubes where had to come by as people saved them back at their seats ( Disney needs to do better here)
The food.. it’s a bit pricey and I would stay away from the buffet , we found it to be average at best and for the money well its not worth it.
Ama Ama the resorts other restaurant was again pricey but very well worth it! Very good views and excellent menu.
There are a couple of fast food /pool service eateries ( off the hook, one paddle two paddle) great pool food and fair pricing for Hawaii
We spent seven day here and just booked it for early next year

Room Tip: when choosing an Ocean View room get a room on 11 fl or higher or you will be blocked by the JW marr...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank docsjigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,735 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,344)
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English first
Thurmont, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed August 18, 2012

We went there in August of 2012. The place has stunning architecture. At first glance the pool and lagoon area look inviting. We had wonderful Bell service as well as a welcoming greeting and mini-tour of the facilities. Since our room was not ready upon arrival, we decided to head to the pool area. No chairs were available. Many were claimed with towels and no one around them. We had some lunch which was the poolside restaurant and it tasted okay but was highly priced. We then thought it would be nice to try the lazy river. I think we finally claimed an innertube to float on in 20-30 minutes. We ended up counting them at night when the pool was closed. 43 single tubes and 11 double tubes!!!! And I wonder how many guests are staying there on a typical day??? I realize perhaps they are trying to make it not as crowded on the river but they need some kind of a system. You may be waiting for 15 minutes to get one, and some random person will get out and hand their tube to someone who just happens to walk up. It is extremely frustrating! Also, because there are not enough tubes, all the little children are swimming beside you splashing, swimming under you and kicking you and there is nothing "lazy" about it! I will say that my most relaxing time was at night between 8:30 and 10:00 at one of the jacuzzis when most of the children are down for the night. Don't get me wrong, I have a 10 year old, but he is watched and accounted for, not roaming around and being disruptive or rude! Then, my other complaint is the food. We were not happy with the buffet....43.00 per adult and not near worth it!! Ate at Ama Ama for breakfast. And it was better, a little more woth the money you pay. Unfortunately, even calling 2 weeks in advance, I was unable to book a dinner reservation there! We thought our room was very nice. It was a 2 bedroom villa. Had adorable little wooden Mickey lamps. Beds were very comfortable. But in the evening, we would look at the windows adjacent to our building and so many were dark at 8pm. I had a feeling that the hotel was not full, maybe not even half full and yet dinner reservations were hard to obtain and the pool chairs were full very early. The beach area was nice, plenty of chairs there. Umbrellas and boogie boards are available free of charge at the rental booth. Thank goodness, I found something that was included in the very high nightly rate to stay here. There needs to be some changes made here. I don't believe I will be returning anytime soon!

Stayed August 2012, traveled with family
Helpful?
12 Thank beachmama1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Puente, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 18, 2012

We just got back from a 4 night stay at this amazing resort. Here is my review:
1. Staff - Totally Disney friendly. Great customer service
2. Room - we stayed in a standard room with a partial ocean view. It was beautiful and was very roomy for 3 adults and a toddler. I like that you can bring down the shower head. Makes it easy to bathe a toddler.
3. Food - not many options at the resort and pricey. I do recommend to buy the $18.99 souvenier cup that you can refill as many times as you like for free. Although, the cup is kind of small and there are only 3 beverage stations where you can fill up. I wish there were more. We did order pizza from Pizza hut on one night. They deliver to the hotel. HIghly recommend the character breakfast if you have little ones.
4. Entertainment - Starlit Hui was a really good show. Kind of like a luau. Lot's of interactive activities before and after the show. They give you a daily schedule that tells you what activities will be going on each day. The Pau Hana Room is great. It's like a community room. You can watch movies, play video games. They have board games and coloring sheets and you can rent movies to watch in your room. (The rooms have a DVD player). You can also make a video postcard to email to your friends and family.
5. Pools - all were great. It's like a mini water park. No need to take a life vest for your little one. They have them there and you can check them out daily (free). If you go to the beach they have sand toys to check out as well.
6. We had a late flight home so after we checked out of our room we used the lounge. They have lockers, showers with shampoo/conditioner and body wash, towels and even hair dryers. You can still use the pools so you can just go there after to change out of your wet clothes. They even have this machine that dries your bathing suit so you don't have to carry it home, wet. They have 2 rooms with couches and tv's and 2 computers in there so that you can print out your boarding pass.

There is so much more to say about Aulani but I would be going on forever. It really was a great vacation!!!

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sonia l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 16, 2012

We stayed 3 nights here, an I can NOT say enough wonderful things about it! Customer service is exceptional, you are treated like royalty from the moment you pull up! Food is delicious, many choices in what you eat and the price. Our room has a microwave, so we where able to reheat leftovers which was great for a 5 year old that didn't eat much. They had wonderful kid choices for foods. The buffet was wonderful, and pool food was delicious and service was wonderful! The entire resort is spotless as you would expect from Disney. So many things to do, we could have easily spent the entire vacation just hanging out at the resort on the beach and the shows, and water park. Character lines where not bad at all, we got to see them all in the 3 days we where there. The beach is great, we gr complimentary umbrellas, sand toys and boogie boards every day. And my husband and daughter went out in the kayak to get a closer look at the turtles that hang out there! Seriously hoping heaven is as perfect as our stay there!!! Absolutely wonderful!!!

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Tinyblackdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilroy, CA
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

Disney out did itself in this one. We are DVC owners and will return every other year. We had a one bedroom with an ocean view and what a view it was! If you have experienced Disney before then I don't really need to mention the quality of service and attention to detail for all. There is something for everyone there! If you want to have your fun with out going into the ocean, done. Fun in the ocean done. Take a walk along the coastline, no problem. Don't want to eat @ Aulani, there are many nice options nearby (Roy's, Longboards, Just Taco's...), done! You are immersed in Hawaii and it's culture. Our 12 yr old was in heaven with the slides and the Menehune Adventure. We watched the Starlight Hui and we learned a bit from "Uncle". I'm sure we didn't get to experience it all but we will be back! Especially since they are planning on expending the pool areas, can't wait.

Room Tip: We asked for a high floor room but even if you can't afford the Ocean view any view is amazing.
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  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank SueTGGR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

We travel to Hawaii regularly and have stayed at many gorgeous places there but this resort is special. Just a stunningly beautiful property with something for everyone in our extended family. That is from young kids to teens to adults and grandparents. The ocean lagoon areas are perfect protected swimming areas where you do not have to worry at all about rip tides and large waves. My kids spent most of every day playing with lots of other kids on a floating mickey raft in it. There was also an incredible pool area with a lazy tubing river, slides, etc. They had a man made saltwater lagoon stocked with fish you could snorkel in. Lots of activities for all ages. My 9 year old loved learning to play the ukelele. We stayed in the dedicated 2 bedroom villa. Most two bedrooms are the combination of a one bedroom and an adjoining studio villa. The dedicated's are very nice in that there is only one door to the hallway and the kitchenette area from the studio type room is replaced with an additional queen bed so there is more sleeping space. These units are also located all the way at the end of the hallways closest to the ocean. The very ends of the hallways which face ocean front are the 3 bedroom grand villas. These dedicated's are on the sides but right next to them and on an angle so you get a very nice ocean view. On one side of the hallway you look out over the pool area to the ocean lagoon and on the other side of the hallway you do have an expansive view of the ocean but you have to look over the Marriott parking garage next door. I much prefer the pool and ocean view. One other item worth noting is that typically in Hawaii you get nickle and dimed for every little thing. At this property the beach chairs and umbrellas were free, as were the bags of beach toys, boogie boards, flippers, most but not all activities and self parking was free if you are a vacation club member. The villa rooms have full kitchens and laundries within them so you can pack lighter and have some meals and snacks in the room. The store in the hotel has some food items but the grocery store nearby is much more economical.

Room Tip: High floor overlooking pool and ocean. Ask for a room nearest the 3 bedroom villas.
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  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank kirby214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 13, 2012

This is the best resort that i've stayed. Disney is an excellent brand, and they care everything, whole details are taking into account. If you go with your family, this is the place, but if you go with your friends or your boy/girlfriend, i think that this isn't the place because it is a family place far from all the party

I hope return soon!!

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Freddy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aulani, a Disney Resort & Spa

Property: Aulani, a Disney Resort & Spa
Address: 92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707-4434
Location: United States > Hawaii > Oahu > Kapolei
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Aulani, a Disney Resort & Spa 4.5*
Number of rooms: 819
Reservation Options:
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Also Known As:
Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
Aulani, a Disney Resort And Spa In Hawai`i
Aulani, a Disney Resort & Spa Hawaii/Oahu

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