I had low expectations for this hotel because of the lack of service/quality at other Disney hotels but I was so pleasantly surprised with the experience we had. Beyond expectations.
The other Disney hotels need to take a lesson - especially those in depressing Orlando. The service at the Walt Disney World hotels all seems so fake and not truly genuine...they don't really give a turd about you or your stay.
At Aulani, it is totally the opposite. From the amazing welcoming (take some lessons Moana Surfrider!) to check in to browsing in the stores to the life guards, everyone seemed to genuinely care about how we were doing and that we were having a great stay. I loved, loved, loved the aloha spirit and what felt like true ohana. I hope this hotel keeps up this attitude and doesn't lose it like Disney World has.
Special kuddos go out to Wendy! She worked at one of the stores...the one by the pool...and was so awesome. Super friendly. She told me about the story behind the store and was just a pleasure to talk to. If management reads this review, please give her a big aloha and hug from Austin!
Other things...rooms were nice. Bigger than I expected but still a little on the small side. Really hated the pillows. Not cumfty at all. Those and the prices were probably the worst things about the hotel.
The prices for some things, well for most things, we're outrageous. The snorkel experience was waaaaayyyy expensive...around $40 I think. Same with the sting ray experience.
Overall though it was a great hotel. And it was the people that truly made it a wonderful experience. My theory is that it doesn't cost a dime to be nice. If only the Moana and airlines would use that theory.
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- Also Known As:
- Aulani, a Disney Resort And Spa In Hawai`i
- Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
- Aulani, a Disney Resort & Spa Hawaii/Oahu