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Reviewed January 7, 2018

We statyed here for 4 nights just before Christmas 2017.
THe property is set in a residential area and not in walking distance of anything of note so a car is essential, its about a 30 min drive to the windward side of the island.

There is no doubt that the setting and the views are amazing - sadly the weather was not great the week we were there so we only got fleeting glimpses of the mountains.

Our party took three rooms and two of those rooms were below the restaurant - as the building is a wooden structure that meant that we were woken every morning at around 5am when the staff started setting up for breakfast, tables being dragged accross the floors, and feet stomping around is not conducive to a full nights sleep. The room itself had a small kitchenette area with a 2 ring gas cooker a microwave and coffee machine. However the equipment provided - saucepans, cooking utencils were pretty old and tired. More importantly we noticed that there was no smoke alarm in the room, nor was there a fire blanket supplied - one of the plug sockets was directly above the sink. We checked on line and the hotel was certainly not compliant with the minimum safety features that are a legal requirement in the US - we did mention this to reception staff, but they did not seem overly concerned.

We did take the kayaks out, and that was great - all though considering the lack ofhealthand saftey in the rooms there was a very comprehensive contract to sign before we could take them out!

We also booked ourselves on the boat tour out to the reef and sandbank and that was interesting - again the weather was very poor and visibility in the water was really bad but I did at least see a Turtle - although not everyone was so lucky. The 2 guys that ran the tour were very good in what were tricky conditions.

Would i stay here again? if they fixed the health and safety issues and we were in a room that was not under the restaurant, then probably, however as we spent time in other areas around the island there are better places to stay elsewhere that I would return to first.

Room tip: Avoid rooms under the restaurant - 63,64 & 65
Date of stay: December 2017
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank smamfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2018 via mobile

Essentially this hotel looks like an old apartment complex that was refurbished. The facility sits on a small estuary and bay. The views from the lobby and some of the rooms are awesome and while our room was small it was charming. Lovely part of the island. The service was great, breakfast was fresh and lovely. Getting to the hotel (not really a resort) involved driving down a small residential street. There are lots of things to do in the immediate vicinity. Having breakfast at the bar looking out over the mountains was the best part of the stay.

Date of stay: January 2018
Trip type: Traveled as a couple
1  Thank jbushman2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2018

I've now stayed at Paradise Bay on two occasions. Each time, I walk away wishing I could stay so much longer. The rooms are nice, though definitely not the main attraction. It's all about the views.
Hawaii has tons of things to do, and yet when I stay at Paradise Bay it's tough to tear myself away from just staring gormlessly at the bay and the mountains.

Breakfast is really excellent, with tons of POG.

Plus, let's be honest, there is basically nowhere else anywhere nearby where you can stay. So if you're turned off by the myriad annoyances of Waikiki and want something quieter, this is the one. Just as long as you don't mind some tricky parking.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2018

We stayed here with my whole family over Christmas this year. We rented three separate suites on the property. It really is an amazing place. The customer service is excellent. All staff members are very friendly and helpful. I would recommend The Paradise Bay Resort to anyone. From the time I booked the rooms until our departure I really felt as though the staff at the resort cared about the guests.

Our family also booked some of the buffet dinners that were offered and were very happy with the food and service. One of the meals was Christmas dinner, which was very well done. For both of our dinners there was a ukelele player/singer. For one of the dinners there was also a hula dance with him.

The breakfast that was included every morning was fantastic. There was a lot of fresh fruit and always some hot meal options included.

We booked the Paradise Bay Resort's snorkel boat tour while we were there. I would highly recommend this two hour trip out into the bay led by two very knowledgable tour guides. Brian, who also does other jobs at the resort is a wealth of local Hawaiian knowledge. The boat takes you out to a private reef to snorkel at and then to a sand bar. Snacks and drinks are included with this excursion.

They are really doing a fantastic job with this resort!

Room tip: Try to get a room close to the water with a deck or lanai. The ones up high are great too though, as you get a view of the mountains.
Date of stay: December 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank Suzyb992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2018

We booked 2 nights here, a one bedroom suite. I confirmed everything more than once before our arrival. My Step Mom and I arrived after the dinner hour, tired and hungry, only to find that they had changed our room without notifying us. After great discussion and anger, the management first offering to waive the resort fee, then offering one night free, we took a look at the unit. We decided to stay due to the hour and we were only staying 2 nights. This was NOT a one bedroom. It had a queen bed in one part and a murphy bed in the middle of the kitchen. There was no other furnature save a cabinet in the "bedroom" side that had a TV in it, a high table and chairs in the kitchen and a small sofa. One closet by the bathroom. Drapes were raggedy up against the bed (no headboard), lanai slopped so badly you didn't dare drop anything or it would roll off. Parking was atrocious! In then end, the resort itself is lovely and I can't speak for other rooms(ours looked NOTHING like the photos!) we were extremely disappointed. At check out, they played stupid and denied they ever offered a free night and that the open area was "their version of a one bedroom". Then why offer the discount in the first place if it was as ordered?
Left a very sour taste in our mouths.

Room tip: You take your chances here! Their word means nothing.
Date of stay: November 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
4  Thank Megawee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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