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“Really not that great....overrated in all locations”

Assaggio Italian Restaurant
Ranked #23 of 143 Restaurants in Kailua
Certificate of Excellence
Price range: $1 - $20
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Romantic, Families with children
Dining options: Breakfast, Lunch, Dinner, Full Bar, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
A TripAdvisor reviewer on Facebook
“Really not that great....overrated in all locations”
Reviewed March 30, 2008

Really not that great....overrated in all locations

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1 Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
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99 reviews from our community

Visitor rating
    47
    36
    8
    3
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
A TripAdvisor reviewer on Facebook
“BACI BISTRO IS STILL BETTER BUT IF YOU CANNOT GET IN THERE, GO HERE! ALSO AT THE ALA MOANA BUT I WOULD GO TO LONGHI'S...”
Reviewed January 23, 2008

BACI BISTRO IS STILL BETTER BUT IF YOU CANNOT GET IN THERE, GO HERE! ALSO AT THE ALA MOANA BUT I WOULD GO TO LONGHI'S THEN FOR ITALIAN! SUPERIOR~LONGHI'S IS!

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Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
48 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 229 helpful votes
“Assaggio has management problems”
Reviewed October 21, 2005

We've eaten here several times and always had good experiences, which is why we recently visited for a special occasion. We had to wait 30 minutes for a table although we were on time for our reservation (why have a reservation if you still have to wait?) and we also noticed that half the tables were empty even though the lobby was packed, so the restaurant was clearly understaffed.

Our server was friendly but new to the restaurant business and we could tell she was overwhelmed. We ordered and waited an hour for our salads. After we finished our salads, we waited 45 minutes for our entrees. During this time we saw tables near us, all with different servers, talk to the manager about their various problems. Eventually our entrees came and one was prepared incorrectly, so we asked to speak to the manager as well.

The manager offered no apologies for our long wait for tables and the slowness of the food, and instead blamed everything on the newness of our server. He implied that the server was going to be punished, which was not our intent and not the source of the problem anyway. He was very unprofessional and unfriendly and clearly did not want to hear what we had to say.

We will never go back to Assagio's Kailua because management has let things go downhill. The food is still pretty good, but the other factors detract too much from the experience. It's not good policy to understaff a restaurant, not properly train employees and then blame it on the employees when a customer complains.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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