If you've ever experienced fine dining, you know the atmosphere is almost as complimentary as the food. But where a five star restaurant really shines -- and yet, ironically, gets the least press -- is it's service. Without excellent service the experience really isn't possible. The fare by which you feast upon is the most evident and tangible of a fine dining event, yet it's the behind the scenes people who make it happen. Once again, the property in Lanikai speaks for itself with it's postcard-esque views, but the service we received from Rick and Nini Maxey is beyond words.
You see, this trip was a big one. My 40th birthday was upon me and my girlfriend wanted to make it special, so she booked a stay at one of the properties managed by Lanikai Beach Rentals. The view from just about anywhere in Lanikai is world renowned and breathtaking, and this was not to disappoint. There were a few bobbes -- small kine, if you will -- but they were easily fixed and did not even create a ripple in our plans. Even though we weren't staying at Rick and Nini's property specifically, he was beyond accommodating and so respectful and apologetic that we even experienced the slightest inconvenience during our stay. Mind you, this was done via phone contact; not by e-mail or text message as our electronic society knows so well.
We then stopped by to see Rick and Nini, and it was like seeing old friends even though they had not met my girlfriend before. Nini loaned us two of her personal books so we could find some hidden spots on Oahu, and Rick offered us ice water, towels, a beach umbrella, and a cooler full of ice to take with us, even though we were going to the other side of the island for the day. None of that mattered to them; what did matter, and what showed in their kindness, was their willingness to do whatever it took -- to go that extra mile, if you will -- to let us know that we were ohana, and they, too, were the same to us. Rick and Nini are like family to me, and I would do anything to help them out. During a tsunami scare in 2009 and then after a torrential storm tore through Lanikai in 2010, I called them to make sure they were okay and offer anything from the mainland they may need over there. This was their way of taking care of us, even if we weren't staying on their property.
The last day of our stay was highlighted by spending some personal time with Rick in one of his favorite spots where he takes his family, and where he loves to go to unwind. He was gracious and my words cannot express how appreciative we were of him taking his time and day to make up for our bobbles which were no fault of his own.
Make no mistake about it, Rick and Nini Maxey are the best of the best when it comes to Hawaiian hospitality -- known as the Aloha Spirit -- and they are among the kindest and most amazing people I have ever had the pleasure of knowing. This trip was a hallmark on so many levels because I got to see some sick family members who really may not be around the next time I fly home, so it was emotional to say the least. Rick and Nini's love and generosity made our stay that much less stressful and that much more enjoyable, and we hope to return the same when they make their way to Seattle in the future. Our love and respect to you both.
Me ka `oia`i`o,
Durand & Dori
- Official Description (provided by the hotel):
- Our Lanikai Garden Studio has had a complete make-over! New flooring, kitchen, stainless appliances, paint, double pane windows, window treatments and a 24,000 btu Mitsubishi "whisper quiet" air conditioning system. This home within a room is a place where you will be able to relax and feel totally at ease. With ample space and an abundance of windows and tropical flora views. All of this is accessed through the studio's private gated garden entry, and is just 100 yds. to Lanikai Beach. ... more less
- Also Known As:
- Lanikai Hotel Kailua
- Lanikai Bed And Breakfast
- Lanikai Beach Rentals LLC Kailua, Oahu, Hawaii