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“Very Clean & Well Appointed”
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Very good
36 reviews
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Kahuku, Oahu, Hawaii

Reviews from our community

Very good - based on 36 reviews
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Reviews from our community

Date | Rating
  • English first
  • Portuguese first
  • Any
English first
English first
Portuguese first
Any
English first
Neesiebee...
Anchorage, Alaska
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice place if you really like sharing with creatures, insects with poor cleaning”
Reviewed December 22, 2013 for a stay in December 2013
3
people found this review helpful

The place was nice and had good furnishings. It was not as clean as it should have been especially since you have to pay $175 cleaning deposit. There were food crumbs under the beds and black grit in one of the bed sheets. We have been to Hawaii several times before and had just spent 10 days on Kauai so we are used to insects (ants, spiders and geckos are the norm) and his place was no exception. But the first night there my wife stepped down off the sofa with her bare foot on top of a 6" centipede which really upset her. Our vacation could have easily been ruined as I researched and found that we were very fortunate as centipede bites can be very painful and long lasting. When we called the management office, they were quite cavalier about it and simply blamed it to “being in the tropics.” Do to the cleanliness and bug issues we were very unhappy and did not want to stay which they refused to refund any portion of the prepaid stay pointing to their policy the ‘No refunds will be given unless a rental unit becomes unfit for habitation, and this determination will be made by The Estates at Turtle Bay’…I understand now why. Spiders and ants are one thing, creatures such as centipedes are another. We were very unhappy and considering the unbending attitude of the mngt company this must be a regular occurrence. We moved to a hotel in Honolulu. We would NEVER recommend this place or properties managed by the management company.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: location
Liked least: Poor management and cleaning creatures inside the unit
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Jordan, Utah, United States
Reviewed September 18, 2013 for a stay in September 2013

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Sep 18, 2013
We do not provide beach towels, but occasionally, a guest will buy some and leave them behind.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Kaneohe, HI, United States
Reviewed September 3, 2013 for a stay in September 2013

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CA, United States
Reviewed August 26, 2013 for a stay in August 2013

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
United States
Reviewed August 25, 2013 for a stay in August 2013

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Liverpool, Merseyside, United Kingdom
Reviewed August 25, 2013 for a stay in August 2013

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Westfield, NJ, United States
Reviewed August 10, 2013 for a stay in August 2013

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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