Dave and his crew at Coastal Kayak Tours are just what you are looking for IF you want personalized and excellent customer service. We were looking for a trip "off the beaten path" and preferably not sharing our experience with a hoard of other kayakers. Dave was quick to respond to my email, answer my questions and schedule a tour based on our abilities and experience. I was so amazed when he explained each tour is exclusive to your group - talk about a personal experience! We were geared up and ready to go the morning of our trip and it was a downpour with lots of wind. The office called to cancel our trip. Unfortunately we had to leave the following day and couldn't reschedule. What happened next completely surprised me - his office person told me she was sending us a refund for our trip. The check almost beat us home! This isn't my first rodeo so I expected the trip to continue and likely be a miserable experience or a partial refund in a month or later. These folks are honest, out to please and truly understand customer service. It would have been easy for them to keep the trip scheduled, collect the money and call it good - instead they handled it with integrity. I can't wait to go back!
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