This was our first time at the condo at the Kaanapali Shores resort. The condo itself is great, as the two bedrooms and bathrooms were clean and comfortable. We had 5 adults which made it a little snug in terms of sleeping arrangements, but luckily we all get along :). However, this would be a perfect condo for a family with kids. We really enjoyed the lanai as being up on the 8th floor gave us a stunning view and we could hear the waves crashing constantly. We spent a lot of our time in the condo out on the first lanai, as the second lanai was smaller and couldn't accommodate as many people. This condo was quite perfect for our stay, as it had a fully equipped kitchen with cooking utensils and supplies, and great storage for the food and groceries we brought for our stay.
Keep in mind when you are renting from the owner, you typically don't have maids service. However, this wasn't an issue because of the in unit laundry and the place was very clean when we arrived. You also are given basic household supplies, if you happen to need to clean up a spill.
The grounds are beautiful, the parking (albeit having to pay as you would anywhere) was plentiful, and the pools were quite enjoyable. It wasn't too crowded, which was nice, and we were able to get beach chairs every day without problems. You have the option of renting a cabana for $40/day, as there isn't much shade around the pool. This was perfect for our family, as some are more sun sensitive than others. There are two pools, but we mainly stayed at the one right by the ocean, since there was beach access where we could go in the water anytime. When you first checked in with the hotel, you get a towel card for each member of your party, where you give the staff at the pool your card and you get a towel in return. It was easy to swap for clean towels as needed. We also had beach towels in the condo which were quite helpful when we wanted extra towels!
The check in process was very easy, as the management company was very responsive to our questions. We would definitely recommend this unit and if we return to Maui we would love to stay here again.