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“Horrible experience”

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Royal Lahaina Resort
Ranked #19 of 32 Hotels in Lahaina
Certificate of Excellence
A TripAdvisor Member
San Ramon, California
110
Reviewed May 17, 2005

I did a package deal w/hotel and flight. The pictures that they showed online did not give you an "accurate" ideal on the hotel. The ONLY thing that was good about my hotel room was that i had an ocean view. The first night i was there, my shower wouldn't drain. The appearance of the room was very poor and definitely needed an upgrade. From the wallpaper, the carpet and DEFINITELY the bathroom. The bathroom was just HORRIBLE! Thank goodness I was only there 2nights, because there is no way i would have stayed for an entire week. I would NEVER recommend this hotel to anyone! Unfortunately this was my first visit to Maui and the hotel did not give a good impression.

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
St. Louis
17
Reviewed May 15, 2005

My husband and I just returned from Maui on our honeymoon. We stayed at the Royal Lahaina Resort and were overall very pleased with it. The view was incredible and I loved the area. The room was your standard hotel-type room, but it actually pretty nice. The cleaning staff was very nice.

The first night we got there on 5/3, we were exhausted as we had been traveling all day and there was a 5 hour time difference, so we went to bed early. Around 1am, we were awoken by the blaring fire alarms. We were on the 7th floor and the entire 12 floor hotel had to evaculate down by the pool. My husband and I found it a bit humerous just b/c it was a story to tell, but there were many older people who did NOT find it funny & were very angry. I still don't know if there was an actual fire or not, but I guess it's better safe than sorry.

Otherwise, we enjoyed our trip tremendously. We actually met another couple & drive the Road to Hana with them & made a day of it. The grounds of the Royal Lahaina seemed well kept & well maintianed. Very beautiful.

I'd stay there again & recommend it to a friend!

  • Stayed: May 2005
    • Value
    • Rooms
    • Cleanliness
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7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2005

We stayed at the Hale wing from May 5th till 9th - room was basic, but clean and comfortable. Our room overlooked the Luau - they have it each night except Saturday. Luau ends around 8.30pm and the last 15 minutes are drums, so don't try to fall asleep. But again, if you are out - it won't bother you.
Bathroom - small, little bit scary looking, but functional.
Main thing nobody tells you - the bathroom fan runs 24x7, and you can't turn it off, so if you are a light sleeper - you'll have problems. It didn't bother me much, but my husband was waking up 3-4 times per night. When we complained, they said there is nothing they can do - all rooms are like that (at least at this building).
When we checked in, they have offered "paradise" package for $16 a night: parking, coffee/tea, local and 800 calls, 2 mai tais, safe. Parking w/o this package is $10 per day.
Beach is great, if you walk 200 yards north - there is a coral reef and great snorkeling, we have spotted 2 turtles :-).
Would we stay at this hotel again? If they fix the bathroom fan - probably yes.

  • Stayed: May 2005
    • Value
    • Rooms
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10  Thank TravelingGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Evergreen, CO
114
Reviewed May 10, 2005

We just got back from our 3rd trip to the islands and had a terrible time at the Royal Lahaina. When I booked the trip originally I was told that they had a food voucher you could purchase upon arrival. It would give you a few dinners at the hotel along with daily breakfast and a few lunches. When we arrived we found out that the voucher service had been discontinued. That was a major reason why we picked this particular hotel. Anyways, after that we were told that we would receive an upgraded room. The room we received was right next to several rooms being renovated. Our room smelled like paint fumes at various times during the day. When you went out on the balcony, you got a view of the torn up area of the hotel and cigarette butts, old beer cans and workers painting. Also our room looked like it was about to fall apart. The carpet looked about 30 years old. The furniture was also fairly distressed. Our closet doors were about to fall apart. When you took a shower the water ran hot and cold. When it came time to park your car at night, we found it hard to find a spot. They have several Luau's and they would take up most of the hotel parking leaving you to find spots very far from the hotel entrance. Also the pools are extremely small and not very inviting. We are not the kind of people to complain and due to the fact that we purchased the accomodations on a package deal we were stuck staying there. If we could have paid more to stay somewhere else at the time of arrival we would have. We will never stay at this hotel again.

  • Stayed: April 2005
    • Value
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14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2005

Because of plane delays we did not arrive in Maui till about 10:30 pm so the island was already dark. We had expected to arrive long before sunset. After getting our rental car and leaving the airport it was 12:00 so we were a little unsure of getting around and did not have a map with us at the time. It is hard to get lost on Maui though because there are very few roads so shortly we were on our way to the Resort. We did pass the exit for the resort because there are no large signs marking hotel sites. One thing i would suggest is mapquest exact directions from airport to hotel before you leave home. This would have been very helpful to us. We knew we had passed it by so called the front desk and they were very helpful in getting us there. Upon arriving we were upgraded to a cottage. It was nice and very large. We had a refrigerator but no microwave. The luau at the Resort was exceptional. And each night there was also a sunset torch lighting ceremony that was very peaceful to watch. We looked forward to ending our day with this. Maids came in each day to make bed and freshen things up. We enjoyed our stay there very much.

11  Thank StacysOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Alexandria, Virginia
115
Reviewed May 10, 2005

My husband and I stayed at the Royal Lahania from Apr 28 to May 5 and it was definetly more than we expected. When we arrived we were greeted by a bellhop who immediately took our bags out of our car and waited with them until we checked in. We booked an oceanview room but since we were on our honeymoon we were upgraded to an oceanfront room. You must UPGRADE to the oceanfront room!!! The view is breathtaking!!!! From our room you could see other island and I believe the crater. The beach is right in front of the hotel and it is not crowded at all. The rooms themselves are clean and are not as bad as some reviews say they are. There were no bugs present and there is a safe box in the room. If you do decide to stay, make sure to get breakfast included in your package. Their daily buffet is great!!! And they have a pretty big varity of foods. Overall the hotel is a wonderful place to stay, the hotel staff did everything they could to make our stay as pleasant as possible and we are definetly going to go back.

  • Stayed: May 2005
    • Value
    • Rooms
    • Cleanliness
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15  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
New York, NY
324
Reviewed May 5, 2005

stayed 4 nights at this hotel & the rooms were a bit damp but ok. if you're just looking for a place to stay at a good price, this is a good choice

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Lahaina Resort

Address: 2780 Kekaa Drive, Kaanapali Beach, Lahaina, Maui, HI 96761-1992
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Lahaina
#8 Top resorts Hotel in Lahaina
#15 Family Hotel in Lahaina
#17 On the Beach Hotel in Lahaina
#17 Romantic Hotel in Lahaina
Price Range: $203 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Lahaina Resort 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Royal Lahaina Hotel Lahaina
Royal Lahaina Resort Maui
Royal Lahaina Maui
Royal Hotel Lahaina
Royal Lahaina Hotel Maui

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