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“Unfriendly Staff” 4 of 5 bubbles
Review of Royal Lahaina Resort

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Royal Lahaina Resort
Ranked #16 of 31 Hotels in Lahaina
Certificate of Excellence
Warrawong, New South Wales, Australia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Unfriendly Staff”
4 of 5 bubbles Reviewed November 5, 2012

We stayed here Oct 2012. Wonderful ! The beach was great. Clear water and quieter than the others , as it was one of the last resorts on this stretch of beach. We stayed in the ocean view rooms and loved the view. The rooms were clean and modern. Pools could do with an update. Saw lots of beautiful sunsets while having afternoon cocktails at the beach bar. Restaurant was average. We had a driver recommended to us so we used him as transport to Lahaina every night so we could have a variety. Bubba Gump , pizza etc. Whalers Village is a ten minute walk if you want a basic meal or dine at other resorts. ( please visit Yoghurt Land whilst at Whalers. You will love it ). All in all loved my stay here and would recommend this resort. My only real complaint would be the car park. Had to park so far away in the car park as it was always full and very tight parking spots. Was quite frustrating. The most disappointing part of my stay would be the staff at this resort. Never got a smile off any of them. They all acted like they did not want to be there. Starting from staff at the front ,staff at the restaurant and staff at the beach bar. The maids were the friendliest staff members there .Upon checking out we were not asked if we enjoyed our stay . We did not get a smile or a thank you.. I did make a comment on how unfriendly the staff was were quite loudly as i was quite fed up at this stage.Such a shame as tourists keep these people employed . If you don't expect friendly smiles and helpful staff you will love this place.

Room Tip: Ask for a deluxe ocean view. You will love it.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Raf_69_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,840 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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A TripAdvisor Member
4 of 5 bubbles Reviewed November 4, 2012 via mobile

I enjoyed the resort it was comfortable wish it had a bigger hottub and that it was closer to the rooms i thaught everyone was friendly my husband thaught it was a little boring not much of a nightlife

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
San Juan Capistrano, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 4, 2012

My husband and I have stayed at the Royal Lahaina at least a dozen times, and our choice has always been the Cottage accomodations, although every room we have stayed in has always been immaculate. Nothing is too much trouble for the friendly staff. The gardens are wonderfully maintained, very colorful and informative regarding the different plant species. The beach is never crowded, always clean and peaceful. I remember when an Hawaiian elder would sit at night beside the fire pit overlooking the ocean, and talk about Hawaiian myths and legends, it was truly magical !! My husband and I would sit and watch the golfers on the Royal Kaanapali Golf Couse next door, although we never played there. Since my husband passed, I have visited on two occasions, unfortunately falling from the shuttle and breaking my wrist on arrival the first time. The hotel staff were wonderfully helpful, so kind and caring, the spirit of Aloha demonstrated loud and clear !!
After 2 long years, I will be returning to Maui with my daughter later this month, and cannot wait to be back in my Hawaiian haven!! Hope it's not too early to see a few whales! I have been visiting Hawaii since 1977 but this review is regarding my trips from 2006-2009 - I wish you all Aloha ...

Room Tip: Love the cottages....
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  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bettyaloha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
99 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 2, 2012

We stayed in a beachfront cottage room 25' from the beach. It was wonderful and better than we ever imagined. Beautiful beach and wonderful views, very romantic. I would come here again! It is not in the middle of all the resorts but instead it is on the end so it is quiet and a bit more private which we loved.

Room Tip: Get the cottage room, you can listen to the surf all night!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marymaryloveshawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Michigan, United States
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed October 31, 2012

A great place to stay. Relaxing. Beautiful and just all around wonderful. We were celebrating our 50th anniversary and managment had a card in our room for a complementary photo. A very nice touch, and much appreciated. The bed was comfortable. The view was refreshing and soothing. We could see both ocean and mountains. The breakfasts were great,as was the service. The flowers were absolutly gorgeous. We had a wonderful time and would stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Alice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvetteK2780, Manager at Royal Lahaina Resort, responded to this review, November 1, 2012
Happy 50th Anniversary!! We wish you many mores years of Love & Aloha. Until we meet again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

We stayed here during our honeymoon, though, so it was a pretty memorable vacation.
The pros--the view from our "partial view" room couldn't have been nicer. We saw both the mountains and the water. We also loved that the hotel is towards the end of the line of hotels. It is therefore a little more secluded, and you have fewer passerby from other hotels wandering by you at the pool.
The cons--Parking during a luau was difficult. You really need to time your arrivals well before or after them, or expect a crazy lot and a walk. The hotel also lacked some amenities--the tennis courts are fine, but we don't play tennis. A gym would be nice. So much of the hotel space is also taken up with activities desks or other various ways to sell you something, and the emphasis on this was rather offputting. We even tried to get stamps at one of the shops, and the clerk told us there was a "service fee" "for our convenience." It was only a few cents, but very indicative of our whole experience.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank PackerFanAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvetteK2780, Manager at Royal Lahaina Resort, responded to this review, November 1, 2012
Aloha and thank you for your review. We are happy to see you enjoyed your vacation with us. Our luau is 6 days a week and parking does get a little full during the hours of 5:30p-8p. Our Bellman in the lobby are always available to follow you with a golf cart and assist in finding a spot and bringing you back to the lobby or cottage area. Our Royal Trading Co. does supply our guests with and many shop items for easy access, it is my understanding the post office charges us a fee when we order stamps through them. I hope you will return in the future and enjoy our beautiful resort and Island of Maui.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, England
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

I did a tour of the Hawaiin Islands in October and this was by far my favourite hotel of the tour. The rooms are gorgeous and very comfortable with a side sea view of the beautiful Kaanapali Beach which was an added bonus. The only issue is having to queue for breakfast which I think is very unnecessary but other than perfect. I would definately return if the opportunity arose in the future.

  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NJP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvetteK2780, Manager at Royal Lahaina Resort, responded to this review, November 1, 2012
Aloha and Mahalo for your great review! We hope to see you return to our beautiful resort. Please follow us on Twitter and like us on Facebook to watch for great deals and events going on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Lahaina Resort

Property: Royal Lahaina Resort
Address: 2780 Kekaa Drive, Kaanapali Beach, Lahaina, Maui, HI 96761-1992
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Lahaina
#6 Top resorts Hotel in Lahaina
#15 Family Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
#17 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Royal Lahaina Resort 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Royal Lahaina Hotel Lahaina
Royal Lahaina Resort Maui
Royal Lahaina Maui
Royal Hotel Lahaina
Royal Lahaina Hotel Maui

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