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Royal Lahaina Resort
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Lahaina Shores Beach Resort(Lahaina)
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Reviews (4,362)
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Reviewed August 18, 2003

I stayed at the Royal Lahaina from August 9 through August 16. We were in the tower. The room wasn't that bad. True, the hotel is old, but so is the Embassy Suites. The room was clean and the maid service was great. The pools weren't that great, so if you're bringing your kids, you should stay somewhere else. But the beach is wonderful. It's more private and quieter than the stretch of Kaanapli Beach starting from the Sheraton going south. The food is terrible. You definitely have to eat out every day after breakfast. If you want a clean hotel, with great beach access for a good price, this is the one.

  • Stayed: August 2003
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1  Thank jacksnme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Renton, Washington
18
Reviewed August 13, 2003

We just returned from Maui after staying a week at the Royal Lahaina Resort on Kaanapali Beach. I had read many reviews of this hotel before we left and had tried to change my reservations prior to leaving, but was unable to. We went there with dread in our hearts about the "dump" we would be staying in. However, the Royal Lahaina wasn't that bad.
Sure the Brad's and Jen's of the world could never have stayed in a place like this, but it was adequate for all us normal, middle-income people. Yes, it is in need of updating - the place is old and deteriorating, but our room was clean and roomy and the maid service was very good. We stayed in the Kia Towers because we had heard too many awful things about the Hale building. While we did not get a chance to check that building out, it did not look very inviting from the outside. Our problem with the Royal Lahaina was unfriendly service people. I think they must not like working under the management of this hotel because not many of them were very cordial. The housekeeping people were friendly and kind as was the parking attendants but everyone else gave us the impression they were tired of tourists. The woman in the Emporium absolutely ignored me even though I tried speaking with her several times. The other thing that bothered us was they charged $5 per hour for snorkel equipment but you can go anywhere on the island and get them for $1.50 per day! The equipment as well as parking should have been free to guests staying here. They also charge you $3.75 for a 4-cup pot of coffee in your room. Save your money and bring your own from home along with some filters. We paid the extra $13 per day fee for the parking, coffee and room safe but we felt all of this should have been included with the price of the room. The food in the Ocean Terrace Room was generally pretty good and the price was fair. There are so many places to eat on this island that you don't have to eat a single meal at the hotel if you don't want to. We had an excellent meal at the Italian restaurant adjacent to the hotel although it was very expensive. There are many, many hotels on this island that were newer and had nicer amenities but if you've never been there you don't find out until you're there. This hotel had 3 pools but they were just small square boxes in the ground - good only for cooling off from the heat. My kids were very disappointed after seeing all the really cool pools at the other hotels. The beach couldn't have been better though. I think they have one of the best beaches on the island and the grounds at the Royal Lahaina were beautiful as well. All in all, we had a good stay but I would not go back there nor would I recommend this resort to any of my friends. There are so many better hotels to choose from that offer clean, friendly service for the same price. The Royal Lahaina needs an entire building and staff facelift if they want to get any repeat visitors because they do not go out of their way to make you feel wanted! Most of the hawaiian staff made us feel that we were bothering them. The friendliest staff were asian or american. If you get a good deal on your room, go ahead and stay here but be ready to give up courtesy and friendliness from everyone but a few. Also, they have a Luau every night so if you face the Luau you have to hear it every night in your room and you have to deal with the lack of parking space until it's over. The owners of this resort should take a look at what reviewers are saying because if they don't make some changes soon, they will be filing for bankruptcy in the near future. There are too many other hotels in Maui that are willing to show vacationers the courtesy and friendliness that Hawaii is known for.

8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2003

My husband & myself arrived at The Royal Lahaina,on Monday,July 21, 2003,we were updated to a cabin for free. We stayed there until July 31, 2003. We were very satisfied,we had a great time. There are 2-swimming pools.There's a meal plan that you may purchase there. Is really up to you to make your stay any where you go on vacation as good as you want it to be. We had a ball.

7  Thank terrakris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Macon, Georgia
11
Reviewed July 30, 2003

We returned today from a 3-night stay at the Royal Lahaina Resort. It was un-royal and disgusting.

From the rude reception at the front desk at check in to the terrible odor on the entire fourth floor to the delapidated room terribly in need of renovation, the entire experience was unsatisfactory.

We attempted to move once we got there, but everything else in the area was not only booked, but overbooked.

So, please don't make the mistake we did. Stay somewhere else other than the Un-Royal La-Hiney!

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
West Haven, CT
16
Reviewed July 28, 2003

I recently went on a trip to Maui with my high school band. 250 people attended the trip and I would say about 45% of them hated it. I wouldn't recommend the Royal Hale building to anyone unless you loved to look at mold or loved to live with roaches. Upon the arrival of my room mates and myself we found spaghetti stuck to the chairs, mold on the air conditioning vents and mold in the shower. This was only the beginning of our problems. We couldn't stay in our room, it was disgusting. After 2 days we finally got our room changed from 1410 to 1616. That was up 2 floors and off the ground so you'd think it would be better... It wasn't. The only thing better was we were closer to our friends. Just to give you an idea of how bad our first room smelt, Listen to this, We had asked a few of our friends to come down to our room to order some pizza. They said yeah so they came down and told us that they couldn't eat in here because they began to feel nauseus. This place was gross. The only nice thing was Kaanapali beach and Whaler's Beach. DON'T EVER STAY IN THIS HOTEL!

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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