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“Terrific as usual”

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Napili Shores Maui by Outrigger
Ranked #19 of 32 Hotels in Lahaina
Certificate of Excellence
Reviewed January 9, 2013

I have been staying at Napili Shores off and on since 1986 and it has not changed much over the years. The one thing you can count on, is friendly service, beautiful grounds, gorgeous views and a quiet place to relax. The Gazebo Restaurant, right on the shoreline always has fast, friendly service and terrific breakfast or lunch.
I have no desire to stay anywhere else.

  • Stayed: December 2012, traveled with family
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Thank rmkahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 8, 2013

It's not much to look at when you drive up to the hotel, but once you're in the grounds and catch a view of the beach/ocean - it is BREATHTAKING.

The rooms are exceptional and furnished well. Luckily there was a full access kitchen as the location of the hotel is a bit further away from most shops, other than a grocery store so the big refrigerator came in handy when stocking up on food.

Full cable TV access which makes for great entertainment for the kids if the outdoor pool isn't enough.

Restaurants on site are generous and very delicious. It's also great that you can order takeaway and just take it back to your room.

My only issue with the hotel is the amount of noise that generates near the spa. It closes off at 10pm but with a young toddler at bay, 10pm is way too late for us.

  • Stayed: December 2012, traveled with family
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Thank RoyalTemptress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

Stayed for 10 days in I 173, owned by Bonnie and Tex, and it was wonderful. Napili Shores has about a dozen buildings arranged in a roughly rectangular shape. On the short ends of the rectangle are the reception building (closest to the road), and the "I" building (closest to the ocean). And you really can't get any closer to the ocean without getting wet. There is a twenty foot piece of grass, then a 6 foot drop to lava rocks. Then cross the rocks and tidepools and 100 feet away the waves are breaking. The view from "I" building is spectacular and every night people from the other, less fortunate buildings, would come close to watch the sunset.

Whales are out from early December to March, and we saw them every day from our room. The lanai (patio) on the first floor had chairs and a table, and it was the best dinner table on the island. The room was clean, well furnished, and bug free (though we did have a small Gecko visit, which we actually welcomed). There were huge patio doors and screens so the view from inside was amazing, and the sounds were perfect. There is a sandy beach for swimming, etc, just yards away.

Look on a map for Napili. It is on the far west edge of habitable Maui, but was really a perfect place to stay. It is 10 minutes to Lahaina (the main tourist city - with Front Street a mile long and filled with shops, art studios, restaurants, etc), and 40 minutes to the airport (and Costco). You will need a rental car where ever you stay on Maui, and they are relatively inexpensive compared to Oahu. The weather in Maui changes every 10 miles. Lahaina is called 'the land of the unrelenting sun' and it is true. Napili is the same temperature, but you only get 90% sun. Occasionally a wispy cloud creeps down from the mountain to give some cool relief.

The other buildings in Napili Shores have a 'garden view' or 'partial ocean view' which means you can see the interior of the rectangle (which is immaculately kept) or the ocean in between the cracks in the buildings and off in the distance (again, relatively speaking. The ocean is not more then 150 yards from any point in the complex). There are new, clean gas grills in the garden part, which I used to cook fresh fish on 2 occasions.

A word about 'Outrigger Napili Shores.' This is not a hotel or resort in the ordinary sense. Each unit is privately owned (but apparently a chunk are corporately owned by the Outrigger corporation), so I imagine there are scores of individual lessors. Once you go to the website and find a room, you are re-directed to contact the individual landlord, in this case Bonnie D. (who has a handful of units in this complex). If you are used to booking with Holiday Inn, it can be a bit disconcerting to write a check to someone in California for a room in Maui. Disconcerting, but standard operating procedure for Maui. You can book at the Ritz Carlton (a quarter mile away), for hundreds more, and perhaps get better furniture, but you will not get a better view or experience than I building at Napili Shores.

You are going to Maui. Don't skimp and pay the few extra dollars for "I" building. I promise you will not regret it.

Another word. Get a Costco membership. Maui is expensive, but Costco is right there and prices are good. Fish is fresh from the boat and the candy/coffee/macadamia nut gifts are far cheaper here than anywhere else. Want your Aloha shirts (Tori Richards, etc) at a huge discount? Not gonna find them on Front Street in Lahaina. Try the Sears at the Queens's mall in Kapului (it's where the islanders shop).

  • Stayed: December 2012, traveled as a couple
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4  Thank Makeelee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

My two children and I stayed here mid December 2012. The accommodations were clean and functional and the staff were friendly. Quiet and informal as advertised which was perfect for us.

There are two pools on site that the kids enjoyed and the beach access down a short trail to Napili Beach was fantastic with great snorkeling opportunities. Fortunately, we brought our own snorkeling gear as the condo did not have this or any beach chairs or toys available for our use which was disappointing.

The Gazebo restaurant, which closes early in the afternoon daily, had huge lineups every time we attempted to go there and we were informed upon check in that the other restaurant was closed for renovations and would re-open the day we were to leave. If we had been informed of this upon booking it may have affected our decision as to choosing this property.

We were given a room on the second story and there were no elevators. Travelling alone with children, heavy luggage, and in recovery from a hip and back injury it would have been preferable to have a studio on the lower level.

All in all the accommodations and amenities were ok and the staff were very friendly. We would come here again but would ask more questions in advance to ensure that we have the room best suited to us and the equipment we need for our activities.

  • Stayed: December 2012, traveled with family
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Thank JuanitaNott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2012

My husband and I stayed here end of November/December 2012 for five nights. The staff are very pleasant and the grounds are nicely kept. Napili is a prime location and glad we finally stayed there after many so so trips to Maui. We booked an ocean view and after arriving asked about an upgrade to oceanfront which was available and was the right choice. Not very expensive to upgrade. The ocean view was looking through the buildings and the ocean front is exactly that. The room itself is just average but overall clean. Or so I thought. On the last day as we were checking out I was getting my final piece of luggage out of the room and saw the maid throw the blanket we had used on the floor along with the pillows while making up the bed. She brought in clean sheets but not a clean blanket and reused the one on the floor to make the bed. I would hope that is not there standard way to get ready for the next guest....

Room Tip: Book the ocean front rooms on the north side.
See more room tips
  • Stayed: November 2012, traveled as a couple
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3  Thank tkayboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

Stayed here Nov 8-17. Overall an excellent place to stay. Stayed in a 2nd level studio unit overlooking the pool area. Unit was in very good condition and appears to have been upgraded within the last few years. Furnishings were tasteful and bed was comfortable. Unit had cathedral ceilings and good cross ventilation(no ac). Kitchen was well equipped. Had breakfast on the lanai everyday. The grounds and pools at this complex were well cared for and there were clean gas grills to use during your stay...the complex is oceanfront and a short trail took you to Napili Bay...one of the best beaches on Maui in my opinion. There was a coin laundry onsite and you had access to an internet station in the lobby to print your boarding pass. Would stay here again...

  • Stayed: November 2012, traveled as a couple
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Thank beachfinder2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

Located at the bottom end of Napili Bay, the resort is not a fancy, high end, place, but it has everything we wanted in a great location. The units are not air conditioned, but the louvered windows and ceiling fan kept us really comfortable. The Expedia Desk smooths your way to the various attractions around the island at a bargan price. The grounds are well tended, everything is clean, and the pools are great. A totally relaxing experience where we found ourselves comfortable and smiling all the time.

  • Stayed: November 2012, traveled with friends
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1  Thank skyhoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Napili Shores Maui by Outrigger

Address: 5315 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9096 (Formerly Outrigger Napili Shores)
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#16 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
Price Range: $182 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Napili Shores Maui by Outrigger 3*
Number of rooms: 87
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Also Known As:
Outrigger Napili Shores Hotel Lahaina
Outrigger Hotel Lahaina
Outrigger Hotel Napili Shores
Outrigger Lahaina
Lahaina Outrigger
Napili Shores Maui By Outrigger Lahaina

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