We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Alii is the Best!”
Review of Kaanapali Alii

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Kaanapali Alii
Ranked #3 of 32 Hotels in Lahaina
Certificate of Excellence
Long Beach, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Alii is the Best!”
Reviewed August 28, 2008

We recently returned from a week-long stay at the Alii and wish we were still in Maui! Check in was easy; the staff took care of everything, from parking our car to bringing all of our luggage to the room. The front desk staff was always pleasant and helpful.

We had booked a 1 bedroom Ocean View room through a travel agent. As there is a lot of construction at the Marriott (South side of the Alii), I had requested an Inter-Court room which overlooks the pool/ocean, which was great. Although the unit had the original decor, everything was in good working condition and was quite comfortable.

Unlike the hotel resorts on Kaanapali Beach, the Alii never felt crowded; there were always lounge chairs available at the pool, never had to wait long for an elevator, and usually found a good parking spot. In Tower II (where we stayed) there were just 6 units per floor, so the combination of fewer units than a comparable hotel resort and guests more likely to spend time in their condo units than a hotel room made for a very relaxing environment.

We would love to visit the Alii again, but will likely opt for a Premier unit (upgraded kitchen, bath, etc.) next time.

  • Liked — Large size of the unit, fully-stocked kitchen, nice towels
  • Disliked — Living room couch wasn't too comfortable, bed was mediocre
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank meatwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

816 reviews from our community

Traveler rating
    624
    128
    38
    17
    9
See reviews for
478
140
6
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
australia
Level 6 Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed July 27, 2008

We loved the Alii. Friends from Australia recommended the property to us. We rang and thanked them when we arrived. Our family 2 adults 3 children wanted self contained accommodation and some space to have a real holiday.
When we made a reservation we had booked an Oceanview premier 2 bedroom unit and requested a high floor.
The first unit we were given overlooked the construction site at the Marriot and you could see the ocean if you went onto the balcony and stretched your head around the corner! Of course we loudly complained!! We had just spent over 18 hours travelling so we were a bit disappointed.
They then moved us to another unit on the 8th floor overlooking the pool in the middle of the complex and this unit was fabulous. It was huge and it gave us all the space we needed to relax.
The location of the Alii is fabulous and we had a great holiday.

  • Liked — Huge units, beautiful views and gorgous gardens
  • Disliked — Being put in a unit with no view!
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank ascAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 12, 2008

Our family just got back from our stay at Kaanapali Alii (Jul 3 - 12, 2008) and it was just great!! All the stafff and housekeeping were so friendly. We booked with our travel agent who got us a package with Apple Vacations. We paid for premier mountain view and from our lanai also got a view of the ocean. We requested the building (#2) facing the Westin. They are still doing construction at the Marriott next door. We didn't hear anything though. We did have a 1 bedrm. unit that came with the den for our 2 teenage daughters to sleep in. The unit (294) blding 2, 9th floor, unit 4 was so spacious and renovated. I used to be a travel agent and the last time my husband & I were in Maui was 22 years ago. I read so many negative things about it on Trip Advisor that I was getting worried. I would stay there again. The weather was great. The pool staff was really friendly and helpful too. They gave us tips for restaurants as well. If anyone has questions, I will be glad to answer them. Our experience was perfect.

  • Liked — the size of the units and location was perfect
  • Disliked — the parking gargage spaces were tight.
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Hollow4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Level 4 Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed July 6, 2008

We have been coming to this condominium property for a decade. We got a different condo witch was beautiful and the maid Trinidad was excellent. The bellmen Chris was helpful. The small gym was pleasant enough. Kurt, the pool man was pleasant. However, to things really got to me. Hence, the two star rating. First, I contacted the concierge five different times and on four of those times they gave me wrong information. My biggest complaint is about the pool man Bryan. Bryan yelled at my children and yelled at other couples on the beach that if he had to go pick up their towels he would charge them $25 a towel. RIDICULOUS! They won't even set up your towels, but now they make you take them back! My children told Bryan how in previous years they would take them back to the pool area. He yelled at them and said "The Alii is not luxurious and has no amenities. all we do is rent condos. If you do not like this, stay some where else." Yelling this statement to children and the elderly is completely uncalled for. It appalled me so much for an adult to behave this way and use such an angry tone. In addition, the Alii welcomes guests of low profiles. They pick fights and call other guests names in the pool. The staff does not do anything about it.

  • Liked — The spacious two bedroom condo
  • Disliked — Bryan the pool man
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Lovz2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Viejo, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 10, 2008

My husband and two kids (ages 4 and 2) stayed at the Alli from April 25th-30th. We booked a 2bd unit that overlooked the pool and ocean. We were expecting something a little nicer decor-wise but the dated furniture and TV were acceptable.
We enjoyed breakfast and lunch everyday on our balcony (lanai) while watching the surfers try to catch a wave. We loved the spaciousness of our unit. We had about 1900sq ft and, with 2 kids, we used it all! The kids slept in one bedroom and they took over the den as their playroom. The in-room laundry was used everyday-so nice that they provided detergent. The housekeeping staff was very good and provided us with regular towels and tidied up the place.
The only real complaint I had was with the water being shut off on our second to last day there because of some emergency. Thank goodness we left on a snorkel trip early that morning but when we came back we found a note that the water had been shut off all day. We called the front desk and they told us that we could shower in a couple of rooms they were holding over at the Westin or Marriott and that there were port o potties located outside each building. Ha! We have 2 young potty trained kids and are not going to go all the way downstairs and outside to use the potty EVERY time they have to go! The management also delivered two 5 gallon water tanks to use for drinking only. We used it for more than that. We ended up spending our evening over at the Westin-we all showered (much better water pressure in the bath than our drip drip shower at the Alli) and then ate at Ono restaurant and then fed the flamingos and fish and listened to music with the kids. Good thing the water was turned on the next morning.
Another small complaint was all the construction, window washing, tree trimming that was going on while we were there. I know it has to be done but it was kind of disruptive especially the tree trimming in the front lobby. We were blocked in the parking structure by a bulldozer of some sort and had to wait while they backed up and then we had to park in the other parking structure's entrance while my husband checked out. It was a loud mess in the front of the hotel. Not a big deal normally but we were trying to check out quickly and get on the road to the airport.
Overall, we had a nice stay but next time we will check out suites at the Marriott or the Westin (which is beautiful!). You cannot beat the location and the beaches!

  • Liked — The close proximity of shopping and dining.
  • Disliked — Dated decor and noise/visual disturbances
  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mamatotwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliiOps, Hotel Operations Manager at Kaanapali Alii, responded to this review, May 23, 2008
We are gratified that our guest was not aware of the gravity of the water emergency she mentioned in her review. The six inch main water line coming in from the street burst several feet underground when huge tree roots broke through the cast iron pipe shutting off water for the entire property.

For the next 40+ hours we worked to restore water, air conditioning and full power for our guests. As the writer stated, we did bring 10 gallons of water to every room. We did bring in Port a Potties for emergency use, and we arranged for courtesy rooms at neighboring hotels for our guests to use while we brought our hotel back on line.

Our guests were refunded their nightly room charge to compensate them for the 18 hours it took us to repair the pipe and get water flowing again. We were pleased that so many of our guests were so supportive of our efforts in very trying times. We desire that all Kaanapali Alii guests feel that we put their comfort first in any unexpected situation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, NM
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 31, 2008

If you like noisy, crowed, cramped, overpopulated hotels, the Alii is NOT for you. This is the second year that my wife and 3 teen boys stayed at the Alii and it was AWESOME. Large, modern, and quiet rooms, excellent staff, and the best beach on Maui. Personal cabanas, quiet pool area, BBQ your dinner on the spectacular grills,or walk to the 20 restaurants nearby. Large, spacious rooms with full kitchens help you to avioid the $25 per person breakfasts at like the adjacent hotels. Watch the poor guest at the adjacent chain hotels stare with envy as they admire the Alli grounds and amenities. The Alii will show you how the rich and famous vacation!

  • Liked — Privacy
  • Disliked — I had to leave
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ABQ_Irish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 26, 2008

We booked a two bedroom oceanfront premier unit for the week of March 15, 2008. There were two adults and 4 "kids" between 17 and 24 from two families. I thought by booking the most expensive unit, I would have the best unit. It does not work that way.

From all of the reviews, I expected a unit with 2 bedrooms and a den with a foldout couch or bed. When we arrived, we were told that the oceanfront units DO NOT HAVE DENS, and the couch in the living room was not a foldout, so we ended up with people sleeping on the couch and an uncomfortable rollaway in the middle of the living room. The situation was not ideal. I left a message for the manager on day 2 that was never returned.

The other worst aspect was the lack of noise insulation or privacy. For some reason, probably moisture control, all of the doors to the bathrooms are louvered and very thin. We could hear everything that everyone did in the bathroom. There was a lot of wasted space in the units (enormous entry hall on a big L). I would have prefered the den that I expected. (I was told by the front desk that fewer than 5% of the units have dens, which is odd, since almost everyone that reviews these units raves about the extra den/bedroom.)

Groceries are very expensive ($8 a gallon for milk, $4.50 a dozen for eggs, $8.00 for a small box of cereal, $6.50 for a 12 pack of sprite cans). We concluded that by the time you buy the stuff to go with a meal, like A1 ($7.00), salad dressing, etc., it was cheaper to go out to eat. We really liked breakfast at CJ Deli and Diner (a mile away - turn left as you get on the highway), and China Bowl in the same mall. We also liked Penne Pasta in Lehaina, also inexpensive, and Kobe Japanese Steakhouse. We grilled a few meals at the highly touted gas grills, but if I went back, I would cook less, if at all, and probably stay at the Westin, Marriott or Hyatt in Kaanapali, with much better pools. The premier oceanfront unit was more than $1000 a night. I could have had two hotel rooms and more service and privacy.

The kitchen was well stocked and even had some spices. The pool area was clean but crowded.

If you have time, take the Pacific Whale Foundation whale watch. It was wonderful!

  • Liked — The location was terrific. The teens loved that they could walk everywhere, and the proximity to the mall was great for them.
  • Disliked — Lack of expected den, lack of noise insulation and bathroom privacy.
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ColumbusTraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Lahaina
6.1 mi away
Montage Kapalua Bay
Montage Kapalua Bay
#1 of 32 in Lahaina
470 reviews
23.6 mi away
Fairmont Kea Lani, Maui
0.3 mi away
Aston at The Whaler on Kaanapali Beach
Show Prices
Show Prices
Show Prices
1.4 mi away
The Westin Kaanapali Ocean Resort Villas
0.1 mi away
Westin Maui Resort And Spa
0.5 mi away
Hyatt Regency Maui Resort and Spa
Show Prices
Show Prices
Show Prices

Been to Kaanapali Alii? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kaanapali Alii

Property: Kaanapali Alii
Address: 50 Nohea Kai Dr, Lahaina, Maui, HI 96761-1990
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lahaina
#3 On the Beach Hotel in Lahaina
#3 Spa Hotel in Lahaina
#4 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Kaanapali Alii 3*
Number of rooms: 184
Official Description (provided by the hotel):
Expansive one and two-bedroom condos range from 1,500 to 1,900 square feet offering one of the finest accommodations on Maui. Each are individually decorated and furnished with all the amenities that you’d expect from a resort hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Priceline, Hotwire, TripOnline SA, Travelocity, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Kaanapali Alii reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kaanapali Alii Hotel Lahaina
Kaanapali Alii Maui/Lahaina

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing