I first must start off by stating we have been coming here for years. As a result, we can see how the island has changed in the last over a decade period. What used to be the only premier condominium resort in the area now faces tough competition from other condo and time share rentals. With this said, this property leaves alot to be desired. We are friends with many employees, many of whom stopped working for this property. It seems as though Classic Resorts just hired a bunch of people. First off, what used to be a cordial Aloha by a group of friendly staffers who would recognize us turned into a non-existent welcome from a staff that seemed tired. Mind you, the front desk manager is an absolutely lovely woman who has been working here for years! The new pool area is nice; however, many parents (perhaps the pool staff enables it) let their screaming young children run wild and free, jumping into the pool. All this noise is not relaxing. The hilarious aspect about the pool is the towels are diminutive, worn out, and the staff runs out of them frequently late in the afternoon (at around 3-4pm). For the towels, they have a system where they check off your name and room number with the towels you are borrowing and charge you unless you return them to the desk. THIS I FEEL IS INCREDIBLY TACKY!!! 1.) Who would want to "steal" towels with holes in them? 2.) Isn't their job to pick up the towels off of my lounge chair? They won't even set up my lounge chair with the towels? I find this towel craziness to not only be absurd, but to be quite frustrating while on "vacation." P.S: If your not downstairs by 8AM, forget having a decent lounge chair out of direct sunlight (we were getting down at 7 to reserve ours). I also hate the TV area. They put up 2 TVs I guess so people can congregate and watch sports. Now, while I'm reading at the pool, I get to not only hear jumping children, but also people hollering at the TV. Overall, this place is I guess comfortable, considering we have been coming to Maui for 16 years. However, if you are thinking of coming here for your first time, I highly urge you to check out other places including the Westin Villas and Honua Kai; they offer more amenities. PAying $550 a night for 1 bedroom ocean view while over at the four seasons we were paying $500 for an ocean view room (with a seating area, huge lanai, with an array of complimentary amenities). Next time, I'm headed to the Four Seasons. Every little service, whether an ice cream at the pool (which you have to fetch yourself), yoga classes, everything will cost you. Its all free at the Four Seasons.
- Official Description (provided by the hotel):
- Expansive one and two-bedroom condos range from 1,500 to 1,900 square feet offering one of the finest accommodations on Maui. Each are individually decorated and furnished with all the amenities that you’d expect from a resort hotel. ... more less
- Reservation Options:
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- Also Known As:
- Kaanapali Alii Hotel Lahaina
- Kaanapali Alii Maui/Lahaina