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“Nice grounds...but that's about it.”

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Aston at Papakea Resort
Ranked #26 of 32 Hotels in Lahaina
Reviewed April 27, 2014

I've stayed at several places on the island....but I will never return to the Papakea.

First off......got into the room and needed to use the loo.......upon flushing the toilet it was clogged (and no, number one doesn't do that to a toilet). Had to break out the plunger to fix that. Second- uncomfortable as-all-get-out mattress in our room. I mean, the couch was more comfortable. Third- the ac was LOUD! And you had to turn it on via a timer. REALLY?

On top of that, the cable didn't work on our 20" TV and the ceiling fan in the living room didn't either. I can't say much positive about this place except the grounds were really nice, the staff were friendly (even had a friendly way of telling me the tv issue couldn't be fixed), and it was close to my favorite place to eat on the island (the Maui Fish Market).

I had high hopes for this place with all the good reviews....but I guess it depends on which room you get (some much better than others).

Sorry Aston Papakea.....this will be the last time I stay with you.

  • Stayed: April 2014, traveled as a couple
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3  Thank Theresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this reviewResponded May 7, 2014

Aloha,

I am never happy when a guest is unsatisfied I wish they would have contacted us as we have many solutions. Beds are such a personal like or dislike which is why we have multiple mattress toppers, we have pillow top top-pers and memory foam toppers so if a bed is to hard or to soft we can put the right topper on it to remedy that.
Please anyone staying with Aston at Papakea please contact us as we really care about your comfort and satisfaction.

Mahalo,

Dave Schneider
General Manager
Aston at the Pakpakea Resort

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397 - 403 of 1,099 reviews

Reviewed April 27, 2014

The only thing going for unit D 403 is the view of the ocean from the lanai, but there is no beach. This unit needs more than sprucing up - it needs a major overhaul. What Aston had presented as a two bedroom unit was really a one bedroom with a loft so cramped that one of the two twin beds there was pushed up against the wall. The stairwell to the loft was so narrow and steep we were surprised it met fire code. Furnishing were oversized - and gave the appearance of being someone's castoffs. The unit did have a laundry: full-sized appliances stacked one on top of the other. Controls for the dryer were about 7 feet from the floor and impossible to reach. Housekeeping somehow missed the empty beer bottle(s) left by previous tenants. Overall, staff responses to concerns were unhelpful - and at times unfeeling. The final insult came on our last night on Maui - when the elevator failed, forcing us to find alternative lodging for an elder family member unable to climb to the fourth floor. This property is to be avoided.

  • Stayed: April 2014, traveled with family
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4  Thank mqrussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this reviewResponded May 21, 2014

Aloha,

I am never happy to read comments from an unhappy guest and I have always encouraged any guest that is not happy to contact me directly while they are at the property so I can have the opportunity to make the guest happy. We have never had a complaint about this unit before and when the current guest checks out I will go and inspect the unit. Aston has minimum quality standards and if this condo needs work we will make sure that gets done.

Mahalo,

Dave Schneider
General Manager
Aston at the Papakea Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

Unit a204. Beachfront. But no beach . Unit is outdated. Could use a new tv . Upgraded bath towels and a new mattress. Not that bad of a location for sleeping and than heading out though. I would not stay here again . Noise next door I guess they are doing Reno. Nice help desk for excursions. 1 pool is heated. Bye he papakea

Room Tip: Try to get a unit that's been updated
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  • Stayed: April 2014, traveled as a couple
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Thank duckman123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

We (2 couples) stayed in a 2 bedroom condo. It was a great spot for exploring Maui...the beaches, restaurants and golf courses. The concierge was very helpful with 'local' recommendations and directions. We had a minor issue with one of the washrooms and it was promptly attended to. We could walk to a grocery store, gelato shop, pizzeria and a little blues bar.

Stayed: April 2014, traveled with friends
Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

We stayed at the Papakea for 10 days and would recommend to someone looking for a clean and quiet place to relax in a good location. The condos have fully equipped kitchens and a washer/dryer. We had a ground floor unit looking towards the pool area which was convenient when using the BBQ grills in the evening.

The resort is well maintained and clean. Just know there is not a swimmable beach on the property - not a deal breaker for us. There is no restaurant on site, so be sure to stop at Costco after the airport.

  • Stayed: February 2014, traveled as a couple
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1  Thank move2maui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2014

If you want a spectacular view but don't care about having a beach to swim on, the Aston Papakea is the place for you.
The Aston has two pools, one heated, one not and two hot tubs. Plenty of BBQs around the pools and a lovely view from the oceanfront units. However, we tried to go to the beach to swim, only to find out that there is not a beach in front of the hotel.

Room Tip: Oceanfront rooms have beautiful views. Some of the units have been updated, the one we stayed in ha...
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  • Stayed: April 2014, traveled with family
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Thank soccerortennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

We rented unit A209 for a week through vrbo. The resort itself is well maintained and clean. My kids enjoyed the putting green and shuffleboard. The pool was average and very chlorinated-too much. Staff was friendly. Not real beach in front of resort but a little reef in front for snorkling. Our unit was not a resort owned so if there was an issue, we had to call the property manager. Grocery store with multiple restaurants across the street, as well as an ABC store close. Appears to bean older crowd in general, some families, may have been time of year. Bbqs available at pool, we didn't use but looked nice. Would stay again.

Room Tip: 1st floor units seem to have a lot of foot traffic-looks like not a lot of privacy. We had oceanfron...
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  • Stayed: April 2014, traveled with family
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Thank Kevin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston at Papakea Resort

Address: 3543 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9416 (Formerly ResortQuest at Papakea Resort)
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Lahaina
Price Range: $206 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aston at Papakea Resort 3*
Number of rooms: 364
Official Description (provided by the hotel):
A garden paradise on "The Magic Isle." This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. Facilities Use and Cleaning Fee: A daily facilities use fee and a one-time housekeeping fee $89 (plus tax) will apply. Daily housekeeping is available for an additional fee. ... more   less 
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Also Known As:
Aston At Papakea Hotel Lahaina
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Aston At Papakea Resort Maui/Lahaina

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