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Heavenly views
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Heavenly views
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2 reviews
Heavenly views
Sunset at dusk
Living room
Pool deck view from lanai
Kitchen counter seating
Master bathroom/shower
Guest bathroom sink
Guest bathroom w/ walk in shower
Oceanview from 2nd bedroom/lanai
Guest Bathroom counter
Living Room
2nd Bedroom
Oceanfront Bedroom w/lanai access
Master Dressing area
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Lahaina, Maui, Hawaii

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Santa Barbara, California
Level 5 Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Not recommended.”
Reviewed November 22, 2016 for a stay in November 2016
people found this review helpful

The condo is located in a very high density block of buildings with balconies overlooking one another. There is no privacy on the balcony. We were awoken by neighbor's early outdoor conversations.
The wind coming from the mountain-side of the unit gusts at such velocity it is uncomfortable to keep the windows open. The unit is not truly a two bedroom. One bedroom is curtained off with a short seethrough drape and screens. The second bedroom has no bathroom door.

This condo needs maintenance, equipment updates, and a deep cleaning. The many items in need of repair / improvement / cleaning include:
Water pressure in kitchen is extremely low.
Lightbulbs missing in kitchen.
Only one lamp in living room - lamps needed.
Dusty fake plants throughout.
Kitchen tools & knives rusty and dull.
The dishes and cutlery were dirty and dusty and needed to be rewashed before using.
Refrigerator & freezer doors do not close properly and freezer shelves are rusty.

We definitely left the unit better than we found it!

Date of stay: November 2016
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 29, 2017
This review is most certainly not the typical response from our mostly satisfied guests. We rarely have a complaint and if there is a problem in the unit, we immediately have it resolved.
The guest writing this had been upset that we would not cancel their last minute booking (because they were offered a free stay somewhere else). Our cancellation policy was very clear and so we declined to cancel even though we offered a future credit and change of dates which they were uninterested in. They they were quite miffed.
They really went out of their way to find any and all things to complain about. Everything mentioned above has been resolved including a new refrigerator/freezer, and the water pressure issue has been fixed. We didn't hear anything from the guest writing this undesirable review while they were staying to deal with the water pressure. Had we known, we have a handyman that could have fixed it immediately for them. Our housekeeping staff is excellent and very detailed in keeping the unit clean for each arriving guest. Among this list of their complaints, I must disagree strongly and confirm that we do not have rusty and dull knives, and dishes and cutlery are clean! We can't control the "wind from the mountains", or other guests conversations from other units. The condo is two bedrooms, even though the oceanfront guest bedroom has floor length privacy panels at the hall entrance, it is designed for continual flow of air keeping the unit cool throughout. The master bedroom toilet/shower area does not have a door, but a heavy curtain for privacy. There has never been a complaint about this in all the years we have used it for a rental.
This undesirable review was most definitely by someone trying to get back at us for not cancelling their reservation. Our reviews on other vacation rental sites have always been typically a 5 star review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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