Well, I'm actually currently at this hotel and I have to say- I won't be coming back! As you can see I have rated this hotel before in April 2010, and my rating was great. They upgraded us to the tower free of charge when we checked in and we were extremely pleased with everything (minus the $10/ day parking). However as a repeat customer, I've been treated better by market vendors who I've been to again than this hotel. We arrived Tuesday at noon, check in time is 3pm so we had to wait(with our toddler), which was understandable. We went back in the lobby three times to check on the room and by 3pm it still wasn't ready, when we were escorted to our room, the maids were still cleaning it and informed us the tv wasn't working Bd they'd send someone. Still no one has been here to fix it. We had a mouse run into our room while on the balcony yesterday; I walked down to the lobby and told them and asked to be moved. Never sent anyone, never contacted us to move us. We also had an issue with our reservation, the front desk informed us it was reserved for 2014, not 2013 but my reservation was correct. They had me forward my Expedia confirmation email twice and wanted me to call them-ridiculous. They're problem, not mine! I also asked when we checked in if we could be upgraded to the tower again, as we were last time. Stephanie told me she couldn't find my 2010 reservation even after I pulled up my email confirmation and blew me off about it, that was probably most irritating thing. Thanks royal LAHAINA and ocean inn- I'm glad my loyalty means you can treat me horribly.
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- Also Known As:
- Kaanapali Ocean Hotel Lahaina
- Kaanapali Ocean Lahaina
- Kaanapali Ocean Inn Maui/Lahaina