From the onset of trying to book a specific room at the Makai Inn the feeling was uncertain that we would be in the requested room. The woman (whom I believe to be the owner) said she was going to try to "move" someone to accommodate us in the requested room. Before our travel, I called to confirm the room. All was well with the world. Upon arrival on the Island, I called again to confirm the requested room, on route. She said she was just cleaning the room now and to head on over, it would be ready for us. All was well with the world still. All along we were using the specific room name and there was no question about which room we had reserved. When we arrived, the same person I had spoken to each and every conversation greeted us. She nervously, yet in a matter of fact manner, began to explain that she had been confused and that the requested room was never available for our dates and that she could offer us another room. She actually stated that she had told her husband that " it was going to hit the fan when we arrived". She seemed well versed in her excuses and we were left with a "take it or leave it" feeling and were offered the opportunity to think about it. After a very shook up conversation in the parking lot we made the very unnerving decision, in the late afternoon on a Friday night in Lahiana, Maui, to not be bamboozled and to find other lodging or sleep in our rented car. We informed the owner that we wouldn't be staying. We drove to the Best Western in the heart of Lahaina, which is a great place by the way, and although they had no vacancy...the receptionist went above the call of duty to help us find lodging for the night. We stayed the entire stay at the Lahaina Shores on the oceanfront. I would definitely stay there again and would also recommend the Best Western. The room we were offered at the Makai was a 1980's decor special, which we were aware of going in. It had ant powder sprinkled across the door threshold, a used Dixie cup in the bathroom cupboard and was subjectively “clean”, with very tired bedding. The location is "OK" with regard to vicinity. The main attractions are the ocean front location and a courtyard garden. It could be a great little place if it had a renovation, reliable service and new management.
- Official Description (provided by the hotel):
- Located waterfront, overlooking Mala Harbor, just minutes from downtown Lahaina, this boutique hotel, which has recently undergone a change in ownership, offers accommodations for those not wanting a large resort atmosphere. Small and quiet, with the most outstanding sunset views from the property and many of the rooms, this hotel is perfect for those seeking a peaceful, relaxing atmosphere away from the crowds of downtown Lahaina. The property has recently undergone renovations and upgrades to better serve our guests. ... more less
- Reservation Options:
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- Also Known As:
- Makai Hotel Lahaina
- Makai Inn Maui/Lahaina