We stayed in a 2 BR, 2Ba unit in January, 2013. The unit was spacious, clean, and well stocked with kitchen utensils, plates, towels, etc. That's it for the good news. The front desk is staffed on a minimal basis only. You are frequently referred to one of the two properties across the street for assistance and they are not overly helpful. Sometimes the person at the front desk was moderately helpful, other times they were surly. The person who gave us our keys at check in did not bother to input the correct date for our departure, so our room keys expired a day early. We discovered this when we returned to our room on the last evening of our vacation and found ourselves locked out. Eventually, we got the facility across the street to make us new room keys so we did not have to spend the night sitting in our car in the parking lot to escape the rain, but it was a fiasco for which no apology was offered. I guess we were supposed to feel grateful that we were allowed back into the unit we had paid for in advance for our last night. Our room in Building E was immediately adjacent to the highway and the room was so loud that one of my daughters hardly slept for the entire stay, even wearing ear plugs. In an apparent attempt to save money, the hot water heater had been turned down so low that only one person could shower in the morning and expect hot water. Maintenance did come and reset the temperature on the hot water heater so 2 or 3 people could shower on the same morning, but the customer should not have to make a special request for hot water. When it rains, as is does very often in Kahana (much more than in Kaanapali just 5 minutes away), water came in through the closed wood slats on the windows and soaked the carpet in one bedroom. I reported this to the front desk, thinking I was doing them a favor as there was obvious water damage on the wall by the leaky window. They did not seem particularly interested, let alone appreciative that I had brought this to their attention. The 2BR units are constructed with the Master BR as a loft which extends over the living room. This effectively makes the Master BR an extension of the living room so that conversation or noise from the television in the living room unavoidably affects someone trying to sleep in the Master BR. Finally, although you can rent their hard wired ethernet internet connection for $15/day or $40/week, the complex has no wireless internet, a pretty basic feature that most travelers in 2013 would assume a reasonable resort would offer. Overall, although the room rate we paid was very favorable, there are many choices of places to stay on Maui and I would not recommend staying at Kahana Villa.
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- Also Known As:
- Kahana Villa Hotel Lahaina
- Kahana Villa Resort Maui/Lahaina