We ordered the tickets on the phone vs. online to get our "locals rate" ($10 off) for a round trip ferry. They sold us the tickets when we arrived but said that we weren't on their list - clerk said this happens all the time. Not to much trouble getting over to Lanai, but they almost didn't let us return when we were scheduled. Again we weren't on the list even though I had tickets in hand! They also stopped letting you drink on the ferry. Boo!