Well here is my story. We purchased in 2003 before it opened when staying at the Sheraton Maui (best resort on Kaanapali beach). We video taped the presentation and the test room since some family back home was interested in purchasing. Well a few things that were told to us on tape were not the case when we first stayed there in 2005. Some of those things were that we would always be in building 2 (the first one open) and that the parking under the buildings would be for owners only. Well when we checked in August 2005 we were put in building 4 that does not even face the same direction as the two along the beach. We were looking at a parking lot from the 2nd floor with our “ocean view” way in the distance. After complaining we were moved to building 2 the next day but not until 5:00 (wasted one whole day with no room to be in). There were some other issues last year but it was mainly because they tried to open the 2 last buildings at once without increasing the staff. Well this year we were put in building 3 just above the pool restaurant. Not the best view of the beach but not the parking lot. Service was good and the resort was in great shape. The food at the pool side restaurant was better than many of our favorites on the island. Lobster at Hula Grill (awesome place) was 8 oz for $38. Lobster at the Westin Villas was 10 oz. for $28.
Parking was not as bad as I remembered last year but maybe it was the times I was trying to park. The reports of the pool being cold are no where near the truth. We were at the Sheraton and Westin Hotel before checking into the Villas and it was the same temp and equal to the ocean which they said was unusually warm (reported 80 degrees). Even the little kids we had with us did not react to the water temp when put in the big side of the pool.
Some problems we encountered were the abuse of people going down early and leaving stuff or towels on all the chairs with shade but not showing up until the late afternoon if at all. One morning we went down at 7:30 AM and there was not a chair without a towel under an umbrella and we have little ones that can’t just sit in the sun all day. That same day I hardly saw one of those lounges occupied. They need to do what the Westin Hotel does and have signs that tell them that if towels on lounges are left unoccupied for more than 30 minutes they will be removed. Also the rental of the cabanas or gazebos is run by an outside company. Not only are there too few for that size resort but they let people call and book as far out as they want. Lets just say not only were they booked for this entire summer but next summer is almost completely booked. We hardly saw them used even though someone booked them. The Westin said they only way that will change is if enough owners complain about the outside service. Another issue I had was the two newer buildings had slightly different things that what we had in the original building. For one the refrigerator in the studio is half the size of the original room design. Also the chairs on the balcony are not the lounges that were in the original building. You would think they would keep it the same.
Now this location is perfect and the snorkeling right at the beach was even better than a snorkel cruise we took. Save your money and snorkel at the resort. Also there are plans to expand the resort with the “North” addition. This will add more pools (kiddy, family, and adult) as well as two restaurants. There is no construction allowed next to the new part of the resort (it is a greenbelt) but beyond that is a new village style shopping and restaurants going in from the same designers as Whistlers village. They are trying to make this a better version of Kaanapali south with Whalers Village.
Because of what this area is going to become as soon as 2008 we sold back our every year Ocean View full double lockoff unit and paid the difference to get an Ocean Front in the North addition. One reason was to have an Ocean Front and not worry about where we will be put in the existing resort (parking lot, or next to an air conditioner or looking at the building next to you). The other reason was to be close to all the new amenities. The original resort was designed by another company and they could not afford to finish so Westin bought it but could not change anything. The new resort is all Westin designed. The rooms are similar but with better used spaces and the studio side now has a balcony you can sit out on as well as the one bedroom having a full table on the balcony to sit at and eat. We have visited other villas and nothing compares to the Westin room and now the location will be hard to beat once everything is done. We were ready to sell after last year but things are getting better and the new North Villas should remove the last few worries we had.
- Official Description (provided by the hotel):
- Nestled between the Pacific Ocean and West Maui Mountains, makes The Westin Ka'anapali Ocean Resort Villas the perfect island retreat. Each spacious and stylish one and two-bedroom villas include private lanais, full-sized kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelUp, Travelocity, Booking.com, Expedia, Hotels.com, Cancelon, Orbitz, TripOnline SA, Cheap Tickets, Hotwire, getaroom.com and HotelQuickly so you can book your The Westin Kaanapali Ocean Resort Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
- Westin Kaanapali Ocean Resort Villas
- Westin Lahaina
- Westin Ka Anapali Ocean Hotel
- Westin Villas Maui
- Lahaina Westin
- Westin Maui Villas
- The Westin Kaanapali Ocean Resort Villas Maui/Lahaina