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“Wonderful Experience”

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The Westin Kaanapali Ocean Resort Villas
Ranked #9 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Maui
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Experience”
Reviewed September 18, 2013

We have really enjoyed our time here at the Westin! Especially all the different pools to visit with such a beautiful view. We place a big weight on service when we travel, and felt we have been treated very well each day out at the pools. We quickly became friends with the pool attendants who became known as the "Tacoma Boys." They are always welcoming, wanting to see how our day is, and see how they can make it better. A friendly genuine smile is always appreciated. If your out at the pool make sure to find Philip A, Jesse P, and Vincent!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Britt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean T, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, September 20, 2013
Aloha Britt S,

Mahalo for your kind words. We are delighted that you enjoyed your stay with us and we are glad that you enjoyed your time by the pool. This is definitely the way to spend your time relaxing on Maui. We'll be sure to forward your positive experience to all of the pool associates you mentioned in your review. Mahalo for your time and review and we look forward to welcoming you back again soon.

Mahalo nui loa,

The Westin Ka'anapali Ocean Resort Villas
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3,838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,078)
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English first
Milton, Florida
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 17, 2013

We stayed at the Westin Ka'anapali Ocean Resort Villas for one week and LOVED it! The location is fantastic! As the Villas have a small kitchen, we were able to go to the Safeway down the road and stock up on some essentials. Lahaina is right down the road as well, which has a great dive shop for setting up your diving excursions. The property itself is beautifully landscaped and everything you would expect from a Westin. The rooms were very comfortable and made you want to take your time in the mornings before going out, but once you are out, beauty awaits you! The reef right behind the hotel was some of the best snorkeling we have ever experienced! We saw huge sea turtles, eels, and fish of every color! The pools are also very enjoyable, as are the bars and restaurants. We would stay here again and highly recommend it to anyone considering staying here!

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank Desiree W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 15, 2013

This Westin has a spectacular open air lobby and beautiful view of the pool and ocean. However, that was it. We opted to upgrade to ocean view. (Careful, their was only a "Juliette" balcony and no where to enjoy the view unless you were at the door) Unfortunately the room was not clean and we had to move to another room. We were not able to stay in the room and had to move back later that night. At no time did the bellmen help tote luggage. Next morning they showed us as checking out, then the keys to the room didn't work. Pools were crowded and the wait staff were busy and hard to get service at times. Must have been short staffed and training as everytime we were at the front desk there were trainees learning. The beach was amazing and great snokeling off the beach. Note that these beaches are public and anyone can access, they are not part of the Westin. We stayed at the Westin in Lahaina and it was great. This was just not what you would expect from the Westin and price of the resort. And they did not seem to care about their guests.

Room Tip: Not all rooms have lanais, so ask if the room has one before booking the ocean view.
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
2 Thank JStrickla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean T, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, September 18, 2013
Aloha JStrickla,

We apologize for the service experience you encountered during your stay with us and we understand your frustrations. We will follow up with our housekeeping, valet and front desk teams to ensure that we constantly maintain the Westin branded experience for our guests. We apologize for the shortcomings and hope that you'll give us another chance in the future.

Mahalo,

The Westin Ka'anapali Ocean Resort Villas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 14, 2013

I had the opportunity to stay with Starwood owners on this property for two whole weeks!! I loved the food and I'm a very picky eater. Get the fish tacos!! The spa on the premises was intimate and tranquil- Suji did a fantastic job with my treatment. Bartenders Joe and Penny were awesome!! Lahaina Sunset was my favorite drink- blended Mango, banana, pineapple with stawberry syrup. Ken and Brandon from the Beach Acivities of Maui, located on site, were the best! Ken helped us find the best and safest sunscreen for our skin. Everything from the acoustic music, the beach, and sunsets...make this the perfect place for a babymoon, honeymoon, or a relaxing family vacation. I'm going to miss this place so much!

My only words for improvement would be for the concierge- do not tell people to go on the northern highway of west Maui to get to horseback riding lessons because it is very dangerous. The concierge team should do all of the activities they offer to get a better understanding of what they are offering.

We will be back next year!!

  • Stayed September 2013
    • Value
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Helpful?
1 Thank cferrari511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 14, 2013

Our sixth stay at the Villas North and first time for a one bedroom; asbsolutely perfect
not one issue; the Villas as always, are superbly maintained as are the grounds.
It's as thought they are always brand new. Every staff associate is freindly and responsive.
We have always gone to the beach infront of of the Sheraton but on this trip we used the beach in front of the property - the snorkeling was better than black rock. Look forward to next visit.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 13, 2013

Had a great time! The property is really large and it has a lot to offer. The pulehu restaurant is AMAzing and it's right on the beach. They also have a shuttle so you don't have to have a car to get around.

  • Stayed January 2013
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Helpful?
1 Thank Keith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, September 17, 2013
Aloha Keith,
We love your tag line and are delighted to hear that you enjoyed your stay with us. Thank you so much for your outstanding rating. From your “amazing” experience at Pulehu, an Italian Grill with our tempting menu offerings and our convenient shuttle services. Mahalo again as we sincerely appreciate your review and hope to welcome you back to our Westin ohana.

Mahalo,
Krystle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 13, 2013

We came here to share with family who are Starwood owners. We stayed in part of a two bedroom lock off villa and it was superb. Very large comfortable room with all the facilities you need - even a kettle to make a good old fashioned english pot of tea! Although we didn't spend a lot of time in the room as the weather was superb for the whole week and HOT! The bars and restaurants were all very good but cannot understand why the Italian shuts on Monday and Tuesdays? The pool becomes very crowded with lots of children about - maybe an adults only pool would be a good idea like the other Westin Resort nearby? But these are all very minor criticisms of what was a fabulous stay in a very comfortable and relaxing location, seconds form the beach, bars, restaurants.. everything you could wish for!!! Amazing!!!!

Room Tip: We had a room in the south block overlooking the parking lot but the view was still superb. No room...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, September 17, 2013
Aloha Paul,
Maui is a magical paradise and we thank you for your comments expressing deep enthusiasm for our home. I am pleased to hear that you had an “amazing” experience and took advantage of all the amenities that we have to offer. Thank you for choosing us as your Maui resort and we can’t wait to welcome you back soon.
Mahalo,
Krystle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Kaanapali Ocean Resort Villas

Property: The Westin Kaanapali Ocean Resort Villas
Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761-5915
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Lahaina
#3 Luxury Hotel in Lahaina
#7 Spa Hotel in Lahaina
#8 Family Hotel in Lahaina
#9 Romantic Hotel in Lahaina
#9 On the Beach Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Number of rooms: 1021
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and West Maui Mountains, makes The Westin Ka'anapali Ocean Resort Villas the perfect island retreat. Each spacious and stylish one and two-bedroom villas include private lanais, full-sized kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

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