This resort, located on the crowded shores of the Kaanapali area in West Maui is nice but the experience was less under par.
Being invited to stay there using a VIP package we had high expectations of our temporary home base when we checked in. With a solid understatement of reason we did not expect to get an Ocean view room but if the intent of the invitation was to persuade us to purchase time share, which based on the request to take "the tour" was the case, I would have liked a room that was not on the Hwy 30 side of the hotel so we could have the door open for some of the time.
The pool is nice but there is a nickel and dime culture with having to pay for shade, being provided with 1 towel per person and warned about a $15.00 charge per towel that was not returned upon departure. We later found out that (if requested) the front desk would give us 2 towels per person but the mood was already set. In addition to the pool "charges" there is also the issue of being charged $10 per day for (mostly) uncovered self parking.
It would have been nice if there was a way to upgrade the complementary WIFI to a more robust and faster connection.
In all the experience was not matching the expectations set by the name Westin. I can see how families with kids would have a blast here but we the changes of us returning to this resort are slim at best. Even the promise of a $100 resort credit could not convince us to take the time share tour.
- Official Description (provided by the hotel):
- Nestled between the Pacific Ocean and West Maui Mountains, makes The Westin Ka'anapali Ocean Resort Villas the perfect island retreat. Each spacious and stylish one and two-bedroom villas include private lanais, full-sized kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Ctrip TA, Hotwire, Hotels.com, Priceline, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your The Westin Kaanapali Ocean Resort Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
- Westin Kaanapali Ocean Resort Villas
- Westin Lahaina
- Westin Ka Anapali Ocean Hotel
- Westin Villas Maui
- Lahaina Westin
- Westin Maui Villas
- The Westin Kaanapali Ocean Resort Villas Maui/Lahaina