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“Great resort near Lahaina, good facilities, good location!”

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The Westin Kaanapali Ocean Resort Villas
Ranked #9 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 7, 2012

We got a pretty good deal from Orbitz for a short 4-day vacation in Maui. Yes, I know, flying that far for a 4-day vacation is not exactly ideal but it was a good break.

Location-wise, this hotel/time-share villas was perfect. Just about 2 miles away from Whalers Village and 3 miles away from main Lahaina town center. The hotel is right by the beach.

We stayed at the North Tower (and 1 night at the South, which I will elaborate later). The lobby looks great, overlooking the central garden/koi-pond/pools, looking out to the ocean front. We got 'upgraded' to an ocean view on the ground floor, which if you see my photo, has absolutely no ocean view but facing a wall. Not sure why they call it an ocean-view. Might have complained but we had family in the adjoining room so we beared with it. We got 'upgraded' but essentially was a studio room while our relatives next door was really 'upgraded' to a 1-bedroom suite, with a bigger kitchen space. They even were able to see a sliver of the ocean from their room! So, if you are assigned room 5109 (ours), ask for another room!

The studio villa had a kitchenette, much smaller but equipped with a microwave, dishwasher, full set of utensils and dishware. Comes with a flat-screen TV with full cable channels, a DVD player (DVD rental kiosks in the lobby!), and a Bose radio/CD player, which I thought was a nice touch. The bathroom is equipped with a Jacuzzi tub with sliding doors that open into the room. I suppose it would have been nice sitting in the Jacuzzi if we actually had an ocean view... Separate shower stall but placed with the toilet, so a little privacy would have been nice (the 1 bedroom suite has a private toilet).

The hotel has great facilities. A number of restaurants, a spa, gym. Three separate pools: North Tower adult pool (with water volley ball), a kids pool with a 'pirate ship' water slide structure between the North and South towers, and another adult pool in the South Tower which has an adult water slide. Walk out to the beach in a few minutes from our room. The beach here has a pretty steep drop-off and very rocky just off the wave-front. Once past the rocks, snorkeling is quite good.

The resort has planned activities as well. But they cancel without notice... our kids waited for a koi pond feeding session in the South towers and no one from the hotel showed up!! The kids were quite disappointed. When we checked with the concierge, he called the koi people and no one picked up. The concierge was very apologetic and gave us some chocolate candy for our trouble. Thumbs up for the concierge! They got some unlisted 'benefits' and deals as well. Ask for a 'gift', and you get a free cooler bag. And being a 'time-share', you may get invited to a 90-minute presentation too. And if you give up housekeeping for the stay, you get free breakfast vouchers, which we did.

Free wifi throughout the resort. Three Macs available at the North Tower with free internet access and printers, if you want to check in your flights. Parking is reasonable, $7/day self-park or $9/day valet.

Now, we were 'very' lucky to be caught in the tsunami warning after the Canadian earthquake on the night of Oct 27. Given that we were in the ground floor, we were 'evacuated' and invited to the lobby for a couple of hours beginning about 10pm. The resort provided water, coffee, pillows, blankets and snacks for all the affected guests. Thumbs up there. But earlier on, when we asked if we can get another room, we were told that the resort was 'fully committed'. After midnight though, the resort started 'processing' the guests to be relocated into the South Tower, with us going to the fourth floor for the night. It was nice for them to do so, and they did relocate many of the guests there.... They squeezed our two family group into a 1-bedroom suite. Better than lounging at the lobby for the whole night, I suppose. But that showed that they actually had rooms to relocate us earlier when we asked and was refused. A little deceit there, I felt. I was expecting that they should comp us for the final night but they did not. But overall though, I felt that the hotel did mostly right with their evacuation plan.

  • Stayed: October 2012, traveled with family
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Thank khamen77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 6, 2012

My wife and I booked the Westin Kaanapali Villas for our anniversary through Orbitz saving 40%. We have been to Maui about 6 times and have stayed at timeshare condos, hotel resorts, and private condos. We were more impressed with this property than any of the others, including the Westin Resort Hotel. This property feels very new, well maintained, top quality, and offers everything onsite that you might need for your stay without ever leaving. The amenities are extensive and cater to romantic couples, seniors, and families. The property has a few buildings clustered around the South lobby, and others around the North lobby. In my opinion, the South towers offer better ocean views and surround the water slide pool. The North towers are closer to the pirate ship pool, playground, spa & workout room. Our experience was not exactly the same as some of the other reviews of this property. We stayed in room 3608, Building 3, ocean view studio with a good ocean and pool view. Here are a few things that we learned and didn't expect.

- While the pool hours are 6:30AM - 9PM, the water slide only operates from 9AM - 5PM.
- The resort allows personal air mattresses, rings and inflatables in the pools.
- Some reviewers complained of a lack of deck chairs poolside. We never had a problem possibly due to the time of year. Although, Westin has a new process of tagging chairs with no obvious occupants for an hour before turning belongings in to the Watersports shack to discourage “ saving” chairs for prolonged periods.
- If you are renting and not an owner, the condo will receive daily maid service which replenishes coffee filter packs, laundry detergent & softener sheets, dishwasher detergent, soap, shampoo & conditioner,
paper towels.
- The rooms also include free wired & wireless internet and cables, DVD player with HDMI cable, and Bose wave radio.
- I have been scuba diving for years and was amazed at how well preserved the reef is 10 ft. off shore with great snorkeling. I saw 3 turtles while snorkeling. Scuba diving offered by the resort is shore diving on the same reef, equipment and guide is included for $79, no discount for your own gear, and no tank rentals to do your own shore diving.
- The beach at the resort is very nice, wide sand beach with sandy entrance, ocean conditions were great for ocean swimming & kayaking, or snorkeling.

Room Tip: South towers have better ocean view, if in building 3 ask for an even numbered room.
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  • Stayed: November 2012, traveled as a couple
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Thank DiverDon52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

With 2 little kids (2 and 5 year old) arrived at 2pm today and no single room available. Asked to wait for 45 mins but still no luck. I was told by front desk that I will be called once its ready but again nothing. Not a pleasant start for a long waiting Hawaiian vacation, not even comparable to Hyatt Regency Waikiki 2 years ago, where we could get a room at 12pm right off the plane so kids can go to bed early due to jet lag. Inconsiderate staff, who can keep saying 4pm check-in guaranteed, which implies not before 4pm. Indeed it's a beautiful resort, but not a good start for me for my 7 days trip. Will have more update later.

Stayed: November 2012, traveled with family
2  Thank Murphy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulinn, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this reviewResponded November 16, 2012

Aloha and thank you for your review. We greatly apologize that your family vacation did not start off on the right track and we are grateful that you have given us the opportunity to reach out to you while you were here. We hope that the rest of your stay was a memorable one for you all and we look forward to welcoming you back to Maui soon.
Sincerely,
Sulinn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012 via mobile

Everyone was very helpful. The villas were very clean. The shuttle service was wonderful. Eddie and Mike were great shuttle drivers and gave a history on Maui . They were very helpful on how to get around Lahania.
The staff was very helpful as well. It was a beautiful place to stay. My next vacation to Hawaii I will be staying there again.

  • Stayed: October 2012
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2  Thank suzielee39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Location is perfect, beautiful beach, beautiful property. Staff is very helpful and kind. All A+
Pool area can get hairy. Many people keep their towels overnight then save them on ideal chairs very early the next morning, but don't use the chairs until much later. Rude in my opinion. So it can be difficult to find a chair in the sun. Most chairs seemed to be placed in the shade, very odd.

Be aware of hidden costs. If you are an owner you will be charged a little over six dollars a day just to stay there, most likely more if you're not an owner. And this fee is not disclosed to you when you check in.
To have a chair on the beach it costs $10 a day an umbrella is $20 a day. Insane in my opinion to charge money for a chair on the beach at a beach resort. If you plan to spend more than two days on the beach I suggest you buy a chair at the grocery store for 20 bucks. Boogie boards are $18 a day and snorkel gear is $22 a day, again just buy your own for half that at any store in the area.
To eat a meal at the pool will cost you at least $15-$25 for lunch, and no real "pool" offerings like chips and guacamole mainly just big meals.
Sodas are five dollars apiece.
Overall great place to stay but it's going to cost you much $$, just be prepared ahead of time, you can probably call the hotel in advance to find out what kind of resort fees you will be charged per day.
Lastly don't book any excursions at the concierge you will be charged extra fees for that too and most of these activities offer discounts if you look online.
Aloha!

Room Tip: If you are an owner you should get oceanfront but make sure you ask for it. Be prepared to pay a lo...
See more room tips
  • Stayed: October 2012, traveled solo
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4  Thank Nikki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Relaxing, great location, clean pool and of it's in Hawaii.

The rooms are exactly what you would expect from the Westin brand.

Don't forget the spa and related massage services will start your vacation right.

We highly recommend staying at the Westin on Maui.

Room Tip: high floor unless you can get one on the 1st floor to walk out to the pool
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  • Stayed: December 2011, traveled as a couple
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2  Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

My husband and I spend 4 nights at this resort in October 2012. The staff was excellent and so helpful. Our 1 BR Ocean View villa was lovely! The pools were great and the beach was perfect for laying in the sun, swimming, or snorkeling.

  • Stayed: October 2012, traveled as a couple
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2  Thank antsyashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Kaanapali Ocean Resort Villas

Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761-5915
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Lahaina
#4 Luxury Hotel in Lahaina
#7 Spa Hotel in Lahaina
#8 Family Hotel in Lahaina
#9 Romantic Hotel in Lahaina
#9 On the Beach Hotel in Lahaina
Price Range: $447 - $861 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Number of rooms: 1021
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and West Maui Mountains, makes The Westin Ka'anapali Ocean Resort Villas the perfect island retreat. Each spacious and stylish one and two-bedroom villas include private lanais, full-sized kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

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