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“It's ok”
Review of Royal Kahana

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Royal Kahana
Ranked #12 of 41 Specialty Lodging in Lahaina
MELBOURNE
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“It's ok”
Reviewed April 20, 2014

On site free parking is a plus. room (we had 403) with ocean view was ok. Ocean view was great! it was self contained including stove and oven. the room is probably a little tired, bed was not overly comfortable. more than adequate if out and about and just need a place to crash but there are lots of options and not sure if they were others that perhaps provide better value for money.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank MELDEANS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerRoyal K, Guest Relations Manager at Royal Kahana, responded to this review, April 30, 2014
Aloha MELDEANS,

thank you for taking the time to post your review. I'm glad you enjoyed the view from your unit. Please know that if the unit is not acceptable to you, it is best to advise the Front Desk as they will try their best to find accommodations more to your liking.

Please let me know if you need any assistance in booking your stay with us. We look forward to welcoming you back soon.

Aloha,

Michelle Finn
Guest Relations
rkr@outrigger.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,008 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
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Traveler tips help you choose the right room.   Room tips (261)
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Brantford
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 12, 2014

Spent 8 days there, March 31 to April 8, 2014. Got a good deal on line last fall and got studio condo, ocean view, for $105/night. I was in 705. Needs updating. Stove had 3/4 burner coils that were uneven, toilet handle stuck, washer stuck in rinse cycle. My friend was in 703 and it was much, much nicer. Clean building, friendly staff. Nice pool. Beach left something to be desired - not much there. Better to drive 10 miles down the road to Kanapali Beach. Much nicer.
No gift shop. No washroom on lobby level. Had to go down into basement. Not impressed.
Only designated smoking area on the property was at driveway by the road. Not a good first impression for visitors. Very, very unfriendly towards smokers. Speaking to other guests found prices were extremely inconsistent for similar rooms.

  • Stayed April 2014, traveled with friends
    • Value
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Helpful?
3 Thank mog0524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerRoyal K, Guest Relations Manager at Royal Kahana, responded to this review, April 16, 2014
Aloha mog0524,

thank you for taking the time to post your review. I apologize that you did not like your accommodations and have forwarded your comments to management. For future reference if you are unhappy with your unit or something is not working properly please bring this to our attention so we are able to immediately assess and issue and attempt to correct it for you.

I would also like to apologize that you were not advised ahead of time that these are condominium accommodations and not a true hotel. There is a convenience store less than block from the property and the basement is one level down from the lobby. I apologize for the inconveniences not knowing this ahead of time caused you.

Please contact me directly if you have any questions regarding the unit pricing and the smoking policies we adhere to. Please let me know if you need any assistance in booking your next stay with us. We hope to welcome you back soon.

Aloha,

Michelle Finn
Guest Relations
rkr@outrigger.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wilmington
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 8, 2014

My wife and i just spent 8 days and 7 nights in Maui. We were in room 119 in a garden view room, what was nice about it was we were in a end unit so it was very quiet, except for the birds singing. We had a full kitchen, table with 2 chairs, a little couch, king size bed,and we also had a washer and dryer in the bathroom which was perfect for doing small loads of laundry if needed. and a patio with a table and 2 more chairs. We overlooked the beautiful flowers and pool area, yet once you were out on the patio we had a view of the ocean.Everything was close by as far as walking across the street to a small market that carried everything from beer and wine to bread and eggs.The beaches are turquoise colored and are just amazing, the pool area is large and there are always chairs to be had. If you are into grilling there are about 6 big full size grills.really loved this place and would stay there again.

Room Tip: we loved the corner suite
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  • Stayed March 2014, traveled with family
    • Value
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Helpful?
2 Thank oneeyeWilmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerRoyal K, Guest Relations Manager at Royal Kahana, responded to this review, April 16, 2014
Aloha oneeyeWilmington,

thank you for taking the time to post your favorable review. I'm so pleased you enjoyed your stay with us. I'm glad you were able to find what you needed for your stay all within walking distance.

Please let me know if you need any assistance in booking your next stay with us. We look forward to welcoming you back soon.

Aloha,

Michelle Finn
Guest Relations
rkr@outrigger.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 6, 2014

We stayed here in early March after renting from the Outrigger group. First let me say that Outrigger manages part of this hotel and the other units are independently owned. Having looked at the Outrigger site and having experience staying at an Outrigger hotel in Waikiki, I was expecting more insofar as the interiors of the unit. The Outrigger website from this hotel shows updated rooms with granite, etc. The unit we stayed in was very outdated (circa late '80's or 90's). This was misleading to me and disappointing. Having said that, the view from the large lanai of the beach and ocean compensated for this. Great opportunities to whale watch during the winter months. I'd advise paying much cheaper rates by using VRBO etc as there was no advantage whatsoever to staying with Outrigger.

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
2 Thank Jodie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerRoyal K, Guest Relations Manager at Royal Kahana, responded to this review, April 7, 2014
Jodie W,

thank you for taking the time to post your review. I'm pleased you enjoyed the views from the unit you stayed in. Each of the units are individually owned and decor is based on the owner's personal taste. Please contact me directly in regard to the unit you stayed in so I can be sure to pass your comments along.

I apologize you were disappointed and generally our staff tries to accommodate guests unhappy with their units. I look forward to hearing from you soon. Please let me know if you need any assistance in a future stay at the property.

Aloha,

Michelle Finn
Guest Relations
rkr@outrigger.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
153 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 4, 2014

We booked a 1-bedroom condo on the 10th floor through VRBO. It had a full kitchen so we were able to prepare some meals as well as a stackable washer and dryer. We were in Maui for six nights, so this was a better option than a standard hotel room. The Royal Kahana is located within a short drive from Ka'anapali Beach and Front Street in Lahaina. We were able to do some whale watching from the lanai, and when we opened the windows and sliding glass door, we got a wonderful breeze and the sound of the ocean. There was a nice pool on the property. Although located right on the beach, there was a lot of coral in the sand so not too comfortable to walk on.

  • Stayed March 2014, traveled with family
    • Value
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Helpful?
3 Thank cmbrown88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerRoyal K, Guest Relations Manager at Royal Kahana, responded to this review, April 7, 2014
Aloha cmbrown88,

thank you for posting your review. I'm glad you enjoyed your stay at the property.

Aloha,

Michelle Finn
Guest Relations
rkr@outrigger.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howard Beach, New York
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 4, 2014

We stayed for a week. Location was alright but you won't find good local restaurants nearby, for that you'll have to drive to Lahaina (about 10 min drive). The staff was courteous and accommodating. With a cleaning fee upon check-out they should clean their rooms a little more thoroughly. Free parking but you'll pay for wifi.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerRoyal K, Guest Relations Manager at Royal Kahana, responded to this review, April 7, 2014
Aloha Marherman,

thank you for taking the time to post your review. I'm glad to see your comments about our staff and I will be sure to pass this along to management. Please contact me directly in regard to the unit you stayed in so I can be sure to pass along to housekeeping about that particular unit. I look forward to hearing from you soon.

Please let me know if you need any assistance in booking your next stay with us.

Aloha,

Michelle Finn
Guest Relations
rkr@outrigger.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penrose, Australia
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 25, 2014

Stayed for 3 nights in a 2 bedroom ocean front room on the 8th floor. We were given an upgrade from our 1 bedroom ocean front on arrival. Accommodation was booked via Hawaiian Airlines as a package with our inter-island flights.

The resort is just north of Lahaina. There is no restaurant and shops are about 2 kms away. They do have a poolside cafe but closes mid afternoon. This section of coast is a line of resort after resort. You need a car here.

Our room was sensational!!!!!

The ocean front room is well worth the extra money over the other room types available. The views could not be better. In our first hour we saw 2 turtles swimming in the surf just metres from shore and one on the beach having a sun bake! Then whale sightings that continued right throughout our stay. Magic.

The two bedrooms were massive, 2 ensuites plus a powder room with a flash bidet toilet (which was a novelty for us: first time!!!!). 3 TVs, full kitchen, laundry, lounge room, dining room, huge balcony with heaps of outdoor furniture.

Good size pool and deck, lovely and well maintained grounds. A very relaxing place to stay. Staff friendly enough.

We would definately stay here again. Lahaina is the action centre in Maui but nice to visit and then get back here for real R and R.

In Lahaina you can sign up for a "Timeshare Hard Sell" invite: for 2 hours of your time you receive a discount card which gives you about 50% off all activities and a $100 credit. We did not as it is a waste of our time and not the way we want to spend our time on holiday.

Dinner cruises too expensive but whale sightings were good. Go to Bubba Gumps: great night out!

Room Tip: If you have been to the Great Barrier Reef in Australia, avoid all reef tours/glass bottom boats in...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Whakatipu2530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerRoyal K, Guest Relations Manager at Royal Kahana, responded to this review, March 27, 2014
Aloha Bleask2871,

Thank you for taking the time to post your most favorable review. I'm so pleased our staff was able to provide you with an upgrade to the 2 bedroom Ocean Front. I'm glad you were able to have a fantastic stay with us.

Please let me know if you need any assistance in booking your next stay with us. We look forward to welcoming you back next whale season!

Aloha,

Michelle Finn
Guest Relations
rkr@outrigger.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Kahana

Property: Royal Kahana
Address: 4365 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9298
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 41 Specialty Lodging in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Kahana 3*
Number of rooms: 235
Official Description (provided by the hotel):
Make yourself at home in Kahana. This beachfront community is the calm cousin to West Maui's high-profile destinations of Lahaina, Kaanapali and Kapalua Resort. You won't find the typical string of Maui hotels, dazzling storefronts, and streams of shoppers and diners - although that's only a few minutes away if the mood strikes. Breathe in the breeze that sweeps across the ocean view from your high-rise lanai. Marvel at humpback whales slapping and rolling so close to shore! ... more   less 
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Also Known As:
Outrigger Royal Kahana Hotel Lahaina
Outrigger Hotel Lahaina
Outrigger Hotel Royal Kahana
Outrigger Lahaina
Lahaina Outrigger
Outrigger Royal Kahana Resort
Royal Kahana Maui/Lahaina

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