I picked this dive shop because of their proximity to Lahaina. The front desk person (Pete I believe was super nice and friendly) set a great expectation for the shop but sadly things went downhill from there.
The experience in the shop felt very odd on the day of the dive. The person picking our gear would basically look you up and down and disappear to select your gear. He for example never asked me how much weight I needed and gave me too little which was remedied for 2nd dive only when I asked. Just not incredibly friendly and crowded at the 15 people tried to all get suits on in small shop. Not a deal breaker but would have been nicer to have someone engage the divers.
First dive (Cathedrals 2) was a tough dive. We spent a long time looking for a place of Lanai due to rough seas and currents. Finally after going around the point past the lighthouse and realizing it was even rougher we came back to Cathedral 2. The dive was rough due to current. As we descended one by one, we had no sense of what was going on other than the current we were dealing with. We all waited (and most nervously chewed through air) waiting for the dive master. We waited 14 minutes. Not a great way to start a dive most of us were about 1000 psi down at this point due to confusion and current. Note: we later found out that one of the regular divers that had dove with this shop often had a problem even getting to the line to descend. The dive master as it turns out went to assist her. She never did make it down and our dive started after 15 minutes of waiting.
Second issue is that we were never paired up with dive buddies, this was just odd but I thought that if the Dive Master was on top of things it would be ok. Turned out to be not the case. Our Dive Master (Steve I believe) was unlike any dive master I've had. He had a camera and other than at the entrance to the cathedrals where he took a picture for each diver I noticed he took a lot of pictures. I remember thinking "I guess I'll see what he's seeing on the disc of photos for sale" because certainly he was not taking the time to show me (and us) what he was seeing. Overall, didn't really see much (other than on the disc of pictures I bought) and the dive was short due to the 15 min wait on the bottom.
For the second dive we moved over to Cathedral 1 site. I figured no way it was going to worse than the first dive. The site had no current issues and all of us made it down. Once again the Dive Master was mostly focused on taking pictures and once again not paying much attention to the group behind him. At 55' under my regulator fell apart (it turned out the mouth piece had NO zip tie on it). During the entire episode the Dive Master was never aware (other divers came up to me later to ask if I was ok). I sorted myself out alone and swam up to DM to show him my unusable primary reg. He tried to fix it (put it back together but did not have a zip tie to actually do it right). For the remaining 30 minutes of the dive, I'd lose the Primary by it coming apart, switch to secondary, then fix the Primary and switch to it, REPEAT. I did this 3 times w/o the DM ever checking in on me after the initial incident where I flagged him down. The fact equipment failed is one thing, the fact he never checked in on me after that knowing I had only one fully working regulator is note excusable in my book and negligent!!!
Actually he never asked me if I was ok even on the boat. The only comment I got was "you could have finished on the secondary). Yes if I trusted that these people can put rental equipment together to be SAFE maybe I would have felt SAFE doing so. But if you realize your primary is not set up correctly you simply do NOT feel safe and so I tried fixing the primary underwater in hopes of having an actual backup 3 times.
I later found out that an amazingly cool 14 year old boy on the boat almost lost his tank because it was not set up correctly for him and secured. Another diver in the group noticed it falling down and assisted him. I'm and adult and my experience was scary but I found the attitude on our dive negligent. No apologies or even checking on on how I was. No discount for the shortened first dive nor for unsafe equipment on the second. Heck they even made me pay full price for the handful of pictures which I got to have something to remember the dive.
I would not recommend this shop to anyone that wants a well guided and safe experience. I felt so rattled that I asked a Dive Master friend and found another Boat Dive company go out with the following day just to regain my confidence.
I would not recommend Hawaiian Rafting Adventures to anyone as I feel it was not safe, not friendly, not informative, and for me simply dangerous. I have taken few days to write this review to make sure I was no longer rattled and could be fair. I wrote it because I feel people should be aware of the type of risk they assume when diving with Hawaiian Rafting Adventures! I travel to Maui 3-4 times a year and they will never have my business again nor would I ever send anyone I know to this business!