... beware the booking process. We signed up for a full day tour and were set to go at 6:30 check-in. We walked down to the harbor and were told that two trips were being combined and we were not leaving until 7:45. Came to find out that the half-day trip was getting a free upgrade to the full-day trip that I had to pay for. (Personally think that we should have gotten a call and a discount.) Kind of upsetting that no one called to tell us to be there late as there was nowhere open and we were too far to go back to the hotel. We spent an hour walking around looking for somewhere to eat or grab coffee and ended up just sitting at the dock. With that being said, however, Tom and Justine were taking us around and they did a WONDERFUL job of making up for the booking mishap. Tom stopped just enough during the tour to give us information about the island of Lanai and made several stops and detours along the way to show us bottle nosed and spotted dolphins which actually swam right up to the side of the raft!! He took us to several spots and we ended up swimming with spotted eagle rays and white-tipped sharks!! We have done the boat trip to Molokini and my husband and I both thought this topped that one easily. The booking is the only reason this trip did not get five stars as Tom and Justine were the saving grace for this company in our opinion.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.