The suites themselves are nicely appointed, although there are many simple things lacking in the kitchen (i.e oven mitts). The grounds and the lobby are nice, but here are the list of problems:
The rooms are not cleaned well on a daily basis. The same stain remained on the tap in the bathroom until I removed it using a tissue and water. If it was that easy for me to remove, what did the cleaning staff do? We were there for two weeks and had to ask for the sheets to be changed at day 10. Staff were knocking on the door at 8:30am to "clean" and if we weren't ready to go, our room would not likely be cleaned that day without a great deal of reminders to housekeeping.
The exercise room was well equipped, however, every piece of equipment with a television monitor was broken. Having a TV to watch while you exercise is a plus especially if the view isn't great (an empty grass field), but they're no good if none of the ear phone jacks work and you don't have the option of enabling close captioning so you can at least read the dialogue.
There were four pools on the grounds including the one reserved for "quiet" use. All of the pools were only 3-4 feet in depth which makes swimming out of the question. They are too small given the number of people trying to use them. Guests hold several spots first thing in the morning and then disappear for hours. Other resorts I have stayed at remove items after an hour to allow other guests to use them. Many of the umbrellas used for shade were broken. Babies were allowed to use the pools without swimming diapers and, if fact, I saw one woman cleaning her baby's poopy bottom in the pool in between a diaper change. It was absolutely disgusting.
The beach in front of the resort is narrow and there are a lot of rocks in the water. We found ourselves traveling 5-10 minutes up the road to spend time at any number of bays which were sheltered, had rocky areas for snorkelling as well as sandy areas in the water so you could play without hurting your feet. Our favourites were Napili, Kapalua and Honolua.
Take a look at those who provided a good review. Too much emphasis is placed on the suites which are nice, but don't make up for the problems, especially given the rates charged. We won't be returning.
- Official Description (provided by the hotel):
- Situated on world-famous Kaanapali North Beach, Honua Kai provides an unparalleled level of service and all the amenities of a luxury resort with expansive one, two, and three bedroom suites. Perhaps the greatest luxury of all is simply the space to spread out. Inside, the feel is that of a luxury Maui vacation home, graciously furnished in exotic wood and polished granite, and tastefully equipped with top of the line appliances. The gourmet kitchens contain everything you need to make a fantastic meal. Or simply make reservations at one of our spectacular restaurants. This is the Hawaii vacation you have always imagined, exactly as you imagined it. ... more less
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- Also Known As:
- Honua Kai Resort And Spa
- Honua Kai Hotel Lahaina
- Honua Kai Resort & Spa Maui/Lahaina