My significant other and I spent a week at the Sheraton Maui resort. We had a great time in Maui and would definitely go back and even stay at the Sheraton. We checked in on Friday into building 2 but requested a room change because our view was a bit obstructed... Overall the hotel is very good and below is an accurate overview:
Great customer service especially from Irene at the front desk. She was extremely helpful is helping us to pick out another room and to pick the best building. I was not disappointed with my new room or her excellent customer service. She was also so pleasant and knowledgable! We stayed in 6518. The staff was very friendly and helpful with questions. They also provided a complimentary bottle of Champagne since I was celebrating my birthday!! Much appreciated.
Room- we stayed in 6518... Building 6, 5th floor... Great views of the water, we saw the whales one morning and turtles another morning. Great views of the sunset and peaceful! The rooms were equipped with refrigerators and microwaves. Decent size room.
Cleanliness of the property- the property is well maintained including the house cleaning staff.
Spa- the spa was great... Open air rooms and the service was very good. My therapists name was Elizabeth. Tranquil close to the beach, good service and reasonably priced.
The shuttle services was a value add... It was great to have options since we didn't have a car the entire time. Very convenient and could get you to the main parts of Lahina. Recommendation may be to run the shuttle 2x an hour instead of 1x per hour into town.
Pool and beach access: the beach is pretty calm and close to black rock there is great snorkeling. You definitely need a cabana on the beach as the sun is pretty hot... So great for tanning. The pool has service for lunch and drinks and both restaurants have happy hour at different times. It's pretty easy to get a beach chair with an umbrella as long as you get out by the pool by 9... After 9, you'll need to search hard for a chair with an umbrella.
Location- the location of the resort is convenient to the town of Lahina, the Whalers market, the golf course and other hotels including the Westin (other Starwood property). The Whaler's market has an ABC store, restaurants and a few upscale stores. There is also an Enterprise rental car onside... Super convenient!
Opportunities for improvement:
When we arrived, no one greeted us with a Lei, cold drink etc... This is an opportunity for setting a good tone upon arrival.
No cold drinks or refreshments in the lobby only the Starbucks cart that's not always open. When we went over to the Westin the had refreshments and a different vibe in the lobby... More welcoming.
Lei making class and other resort activities should be complimentary... The price is nominal but it should be included.
Cocktails were a bit overpriced... Average of $11-13... And $7 for a beer... Prices were cheaper offsite. Even mimosa at breakfast were $10 but $5 off site. I saw other reviewers complain about the cost of breakfast $29 per person but breakfast was good but the mimosas should've been included at that price.
The food overall was reasonably priced but would've loved to see more variety especially by the pool restaurants.
Overall the resort itself was very good, convenient location, clean, very friendly staff, great customer service, decent rooms with great views. We would come back and stay at the property,
Btw, if you rent a car, definitely take the drive to Hana and stop at Coconut Glens for the fab coconut and pistachio ice cream... To die for!!
- Official Description (provided by the hotel):
- Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more less
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- Also Known As:
- Sheraton Maui Resort And Spa
- Sheraton Maui Hotel Lahaina
- Maui Sheraton
- Sheraton Lahaina
- Lahaina Sheraton
- Sheraton Maui Resort & Spa Lahaina