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Sheraton Maui Resort & Spa
Ranked #20 of 32 Hotels in Lahaina
GreenLeadersBronze level
Reviewed February 26, 2014

We decided on a ocean front and were very happy with our room. However the carpeting in building 3 was torn in the hallways, and could use some sprucing up. We stayed 7 nights and enjoyed walking on the walking trail that goes between hotels and condos, the torch lighting ceremony, and all the restaurants within walking distance. The location is perfect!

Room Tip: Go for at least an ocean view--property views are not pleasant out back
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  • Stayed: February 2014, traveled as a couple
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Thank DonandJai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded February 28, 2014

Aloha,

Thank you for taking a moment to share your feedback. It's great to hear you were happy with your room and that you had a wonderful stay. We appreciate your feedback and will review it with our team. We look forward to welcoming you back to our resort again soon.

Mahalo,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,779 - 1,785 of 4,520 reviews

Reviewed February 25, 2014

the Sheraton holds the best part of kaanapali beach. great to snorkel right of the beach, especially around black rock. the pool was too cold of us. we enjoyed the water at the beach more. staff here are very nice all the time.

Room Tip: i loved the ocean view room.1 lift down to the pool and beach. the oceanfront rooms are too far awa...
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  • Stayed: December 2013, traveled as a couple
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1  Thank satish_quintal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded February 28, 2014

Aloha,

We are happy to hear you had a wonderful stay and enjoyed your time at the beach. We appreciate you taking the time to share your story and look forward to welcoming you back again soon.

Mahalo,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

Great location but needing major updates to the building (3) we stayed in for 7 nights. After arriving we were asked to upgrade to ocean view room in exchange for 2 beds instead of king. Sure, that was great! When we arrived at our door the carpet as far as one could see down the hall was peeling up. Not just one spot, the entire hallway. The room itself was pretty clean and standard. The towels were thin and the sheets scratchy. It seemed to be a conference hotel. There were no less than 3 while we were there. The staff was great and the grounds were wonderful. I have been to other resorts for less money that were in better shape. Being on Kannapali Beach is an excellent location. If at all possible go when you can see the whales, unbelievable!

  • Stayed: February 2014, traveled as a couple
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2  Thank BarbOQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded February 28, 2014

Aloha and mahalo for taking the time to share your experience and feedback. We are happy to hear you enjoyed the location of our resort and that you were able to see the whales during your stay. We appreciate your honest feedback and will review it with our team. We look forward to welcoming you back again soon.

Mahalo,
Guest Experience Team

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Reviewed February 23, 2014

My husband surprised me with this trip to Maui for our belated honeymoon. After much research, he chose the Sheraton Maui and what an amazing place it was! From the moment we arrived, it was pure paradise ~ we enjoyed every day & night and we both cried when we had to leave... The staff was amazing and we definitely felt the Aloha Spirit while we were there. I will forever cherish the memories we made at this awesome resort and I can't wait to come back to make new ones! To anyone reading this, you won't regret staing here ~ Enjoy!

Room Tip: I would highly recommend building 6 ~ the ocean view & secluded area is top notch!
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  • Stayed: November 2013, traveled as a couple
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2  Thank 518krissyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded February 25, 2014

Aloha and mahalo for taking the time to share your story. We are happy to hear you enjoyed your surprise honeymoon at our resort! We look forward to welcoming the two of you back again soon.

Mahalo,
Guest Experience Team

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Reviewed February 23, 2014

We stayed here for 4 nights. The location is fantastic, right on Kaanapali beach by Blackrock. The pool is very nice and the grounds were in very good shape. Everyone was very pleasant and attentive. The restaurants on property are ok, nothing too special.

Room Tip: Definitely try to get an ocean view room.
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  • Stayed: February 2014, traveled as a couple
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1  Thank Jetspeed219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded February 25, 2014

Aloha and mahalo for taking a moment to share your experience and feedback. We are happy to hear you had an enjoyable stay. We look forward to welcoming you back again soon.

Mahalo,
Guest Experience Team

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Reviewed February 23, 2014

We did not know what to expect being our first time in hawaii, but we were totally surprised. The employees made us feel warm and welcomed. Everyone had a smile and helped us with everything we needed. The resort was clean as well as our room....just beautiful.....the morning breakfast buffet was good. The location was perfect. Beautiful beech area compared to other hotels down the strip.....we were never pressured to purchase anything or to upgrade to anything which is good because that could be annoying. Building 6 is the best and worth the walk to the pool and main lobby.....I just can't say enough.......my wife and I celebrated our 25th there and we are very pleased. We will go back to the sheraton in a heartbeat!

Room Tip: Building 6
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  • Stayed: February 2014, traveled as a couple
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Thank Al S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded February 25, 2014

Aloha,

Congratulations on your 25th wedding anniversary! We are delighted to hear how wonderful your anniversary stay was at our beautiful resort. We look forward to welcoming you back again in the future.

Mahalo,
Guest Experience Team

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Reviewed February 22, 2014

Loved staying here. Our room faced the ocean, so was fabulous. The concierge was very helpful with planning our excursions. The evening cliff diving ceremony was great to watch. We ate at the Cliff Dive bar (?) and the food was great. Loved the smoothies!

  • Stayed: February 2014, traveled as a couple
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2  Thank Jbr88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded February 25, 2014

Aloha,

We are happy to hear you enjoyed your recent stay at our resort. Thank you for taking the time to share your experience. We look forward to welcoming you back again in the future.

Mahalo,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#17 Family Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#22 Romantic Hotel in Lahaina
Price Range: $412 - $747 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

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