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“Beautiful room and property!”

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Sheraton Maui Resort & Spa
Ranked #21 of 32 Hotels in Lahaina
GreenLeadersBronze level
Gilbert
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful room and property!”
Reviewed January 19, 2014

We stayed here for 6 nights and we absolutely loved it. Room (family suite) was spacious and comfortable.

Pluses:
Huge closet which was a big plus, lots of hangers.

Small fridge and great food storage area.

Bathroom was nice and well stocked (really appreciated the shower gel and poof!!), great shower.

Comfy beds, great view.

Pool was awesome!

Right next to black rock, so awesome location. Walked out to the beach.

MINUSES:
DO NOT leave items on the beach, I had a pair of new sandals stolen from the beach when I was out for a walk. :(

No screens on the sliding glass doors, so you can't sleep with the door open/fresh ocean breeze.

No desk in the room....

Resort fee was a little high and wifi didn't work in our room.

Other than that - great experience and staff.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Azphotogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, January 24, 2014
Aloha and mahalo for taking the time to share your experience and feedback. We are happy to hear you and your family enjoyed your stay in one of our Ohana Suites. We appreciate your feedback and will review it with our team. We look forward to welcoming you and your family back again soon.

Mahalo,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Dublin, California
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 17, 2014

We were fortunate to visit Maui and stay at the Sheraton in the Kaanapali area for a last-minute getaway in early November 2013. Having visited before, I knew that the Kaanapali beach was the perfect place to stay as it is in the resort area, near Black Rock for snorkeling, close to Lahaina for restaurants, bars, and shopping, and fairly close to Napili and Kapalua for dining and a change of scenery. Overall, my wife and I were pleased with the property and the hotel employees were very friendly and exuded the Aloha spirit from the moment we arrived all the way until we sadly departed. There was nothing special about the room which had a partial ocean view. I did, however, appreciate the morning view of the mountains with the sound of the waves gently crashing along the shore. We enjoyed the long stretch of golden beach bordering the resort and warm Pacific Ocean. The resort is blessed to have Black Rock as part of its property, which is a snorkel sanctuary in and of itself and a feeding ground for the native green turtles. We saw a minimum of 10 turtles swim right up on the shore. Be advised that it's against the law to touch or be too close to the turtles and there is no shortage of locals and bystanders who will remind you of that. Aside from the proximity to Kaanapali beach and the calm waters, the resort has a decent pool and a lazy river meandering through a portion of the property. The property itself is beautifully maintained. My wife and I only ate once at the resort the first evening as we arrived late and most of the other dining options were closed. The food was average at best and definitely overpriced. Rather than succumb to the tourist trap of eating at the resort or the nearby Whaler's Village, we ventured elsewhere and located eateries frequented by locals. That is not to say we did not eat at well-known places, such as, Mama's Fish House, Hailemaile General Store, Sansei, and others. We thoroughly enjoyed them. The only "issue" we had was with the WiFi, but that was due to an odd mishap and was quickly remedied by the hotel staff. All in all, it was a great trip and a very nice resort, but just a bit pricey in my opinion. If I had to do it again, I would find a vacation rental like a did the first time in Maui.

Room Tip: Premium for ocean view, but hardly in the room as we're out enjoying the beach itself.
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  • Stayed November 2013, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
3 Thank Donald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, January 20, 2014
Aloha and mahalo for taking the time to share your experience from your recent stay. We are happy to hear you enjoyed your stay and that you found our staff to be friendly and helpful. We look forward to welcoming you back again in the future.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level 6 Contributor
143 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed January 16, 2014

Had a 2 night stay here over Christmas. The hotel was expectedly busy.
Firstly, SPG Platinum guests check in at the bell desk. Thats not particularly great because then no one explains to you what benefits you have at the hotel. For instance, valet is complimentary for Plats. Something I only found out on day 2. There are drink specials at the bar...something like all day $6 drink specials for Plats....something I find out on the day of departure. So yeah....go check in at the front desk and specifically ask them what your benefits are.

Since we were pre checked in due to getting everything from the bell desk, we headed to our room. Now this hotel is massive so expect long walk times. As a note, the best views are in building 3 and 4, 4 having better views than 3.

Room is whatever...smallish, regular bathroom etc. Nothing to note really. View is good. No plugs by the bed to charge anything, and limited ones in room. Toiletries are the usual and are whatever. Go and ask for water at the front desk and am told you only get 2 a day. Seriously...what are we in prison? And whats the stupid $30/day resort fee for if it wont even get me a 0.25c bottle of water. Go to bell desk and ask for water...sees platinum band...asks how many, i say 8...doesn't even bat an eyelid...says coming right up. Same deal with towels...just get em from the bell desk, and as many as you need. Valet is comped for Plats or something like $5 or 7 for everyone else. If you are in biulding 3 or 4, take valet. Its a long long walk.

Asked the hotel about waiving the resort fee or reducing it on account that im platinum. Internet is free for me anyways so why am I paying for it? Their answer...you get to use the upgraded internet for free. Ummm did you think I came to Hawaii to watch Netflix? What am I supposed to do with upgraded internet. This is a ripoff charge in general.

The beach in front of the hotel is very nice. The sad part is all the amenities are run by a private company. So its very pricey. Everything is charged from chairs to umbrellas to snorkel gear. The snorkel gear is pricey...$20 per day. Skip them. Instead there is a store called The Snorkel Store just a little outside the hotel. Ask them for their 2 for 1 deal...the guys name is K2. Great guys there, $20 for a week! Cant beat that. 2 locations as well. Dont pay 20$ a day at the sheraton when you can get it from these guys and go all over the island for a week snorkeling for the same price.

The pool situation is awful. Everyone takes up chairs and throws towels on them. And then don't come back. There is hardly anyone clearing it up. I walked the entire pool complex looking for a chair and gave up. Hotel needs to be more proactive about this.

Breakfast is alright....the continental breakfast is comped for platinums. Fresh fruit selection and pastries etc. Up charge of $8 for the full buffet. Pretty crowded at breakfast since you dont have too many options within without going outside the hotel. The neighboring mall doesnt have a lot of options either but there is a subway and a taco place that are reasonably priced.

Wifi worked just fine at the hotel, no issues there. Snorkeling at the beach is actually excellent with calm waters and no rocks. The resort fee is a ripoff. I am 50-50 on whether i would go back, especially when you have the option of staying at the Andaz in Wailea.

Room Tip: Ask for rooms in building 3 or 4 and higher floors.
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  • Stayed December 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sandyjb83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, January 20, 2014
Aloha,

Thank you for taking the time to share your feedback from your recent stay. We apologize for the inconveniences you experienced. Our guest's happiness is our top priority, and guest feedback is always appreciated. Your feedback will be reviewed and used as a tool to better our customer service in the future. We hope to have the opportunity to welcome you back again soon.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 14, 2014 via mobile

Fire alarm midnight. RESORT FEE, when checkout. Old bathroom, carpet, made in 1980 shower head, yellow toilet, old furniture. For the $$$ people pay to stay, the room should be modern. Expensive breakfast & not for the food we get. Recommend eat outside of hotel. Black rock beach is public so you dont have to stay here to swim. Parking is free but walk far to parking structure if you come back late. Valet is free but gotta tip them

Stayed June 2013, traveled as a couple
Helpful?
4 Thank Luo_Le
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, January 17, 2014
Aloha and mahalo for taking the time to share your feedback. We are sorry to hear that your stay was not up to your standards. We apologize for any inconveniences you experienced and will be sure to review your feedback with our team. We hope you will give our resort another opportunity in the future to exceed your expectations.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oahu, HI
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 13, 2014

We stayed in Kahului for 1 night & spent over $200.00 for a room with a (lovely view) of Costco. After venturing past Lahaina, we decided to pull over & inquire if there were any available rooms. Much to our delight, we had an ocean front room for under $200.00 & Angelica at the front desk was more than gracious. The rooms were large, clean & the bed's were so comfortable. I did not know what to do with 4 bed pillows. Employee's at the bar, beach towel concession and coffee bar were pleasant and very sweet. We will return and try to book our rooms in advance. I highly recommend this place. The walk in the morning led me to an old cemetary (Hanaka'o'o & a canoe club). The sunrise at 6:15 am was the most gorgeous I have ever seen.

Room Tip: Request rooms from the 2nd floor & higher to avoid traffic & noise. Request ocean front if...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oheloai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, January 17, 2014
Aloha,

Thank you for taking the time to share your story. We are happy to hear you enjoyed your stay and the location of our resort. We look forward to welcoming you back on your next Maui vacation.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahaina, Hawaii
1 review
Reviewed January 13, 2014

Service and staff excellent. Grounds expansive, well-maintained and beautiful. Rooms clean. Nightly torch lighting and cliff diving ceremony. Breakfast buffet delicious. Walking distance to several restaurants and 5 minute drive to Lahaina Town.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, January 17, 2014
Aloha and mahalo for taking the time to share your experience. We are delighted to hear how much you enjoyed your stay at our resort and the surrounding area. We look forward to welcoming you back to our beautiful resort for your next Maui vacation.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 13, 2014

Title says it all. GREAT LOCATION by Black Rock but this expansive resort is due for a renovation. Room bed mattress definitely needs replacing. Buffet restaurant was pretty terrible, even for resort standards. Be warned that they charge for everything, including a pot of hot water. Good service but still feels understaffed. On the plus side, you can use the facilities of the neighbouring partner resorts.

Tip: There is temporary Starbucks at the lobby every morning for caffeine junkies.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LimaBean12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, January 17, 2014
Aloha,

Thank you for taking the time to share your feedback from your stay. It's regrettable to hear that our resort was not up to your standards. We will review your feedback with our team and use it as a tool to better our service for future guests. We hope to have the opportunity to welcome you back again in the future.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Maui Resort & Spa

Property: Sheraton Maui Resort & Spa
Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#8 Luxury Hotel in Lahaina
#10 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 Family Hotel in Lahaina
#19 On the Beach Hotel in Lahaina
#22 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

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