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“Heaven!” 4 of 5 stars
Review of Sheraton Maui Resort & Spa

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Sheraton Maui Resort & Spa
Ranked #20 of 31 Hotels in Lahaina
GreenLeadersBronze level
Corning, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Heaven!”
4 of 5 stars Reviewed July 10, 2013

This was a our first time in Hawaii and it was amazing! We were celebrating our 20th wedding anniversary and the Sheraton knew it and upgraded us to the most AMAZING room! We were in building 6, which is quite a walk but totally worth it. The view from our balcony was amazing and that part of the hotel was so quiet. The staff was very friendly, the rooms and whole resort were very clean. We love to travel and have never met so many nice people - staff and guests - like we did at the Sheraton. We didn't want to leave! Our only complaints are that the bars by the pool and the one inside closed too early (one closed at 5pm, one at 9pm and the other at 10pm) and the food is expensive (but everything is expensive in Hawaii). Whalers Village is great! Lots of shops and a small grocery store with "normal" prices. CJ's Diner up on the other road is great and inexpensive. The free shuttle to Whalers, Lahaina and a couple of the other resorts was wonderful.

Room Tip: Building six facing the ocean is incredible.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, July 16, 2013
Aloha and mahalo for taking the time to share your experience. We are delighted to hear you had a wonderful anniversary and an enjoyable stay at our resort. We look forward to welcoming you back again soon!

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (962)
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london
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 9, 2013

Upon checking into the Sheraton Maui, we were told our room was in another building and that we had to drive to it! So we stepped out of the hotel and asked for our car. When it arrived, a valet attendant asked if we needed someone to help us find our room. Very strange to be asked this, as it was pitch black at night and we had no idea where we were to drive to find this room in another building?! He asked again and I looked at him dumbfounded that he should even ask as how else were we supposed to find this other building which was apparently outside of the resort, off the main parkway!

He then signalled for a golf cart to show us. We drove behind this golf cart whose young driver decided to speed off into the blackness of the night! Very frustrated, we turned the car around to head back to the main hotel when the golf cart reappeared, flashed its lights, and this time drove at a speed that we could actually keep up with at night and not get hit turning onto the main road.

We had to drive through a barrier which was accessible by room key, which led into another car park. Then we had to take our suitcases into this building number 6 and take the elevator to the 4th floor, follow a winding corridor to find our room and door. To our chagrin when he opened the door, we were shocked to see it looked no better than a motel room! I asked how do we turn on the room lights? He said to use the lamp switches. The bathroom counter and tub were plastic and nothing like the marble bathroom in the main lobby. The bottled water had a hefty $5 price tag attached. The coffee packet was free but there were no room cookies. There was an empty fridge and a microwave but no cutlery or plates.

The tv was not working. The internet wifi was intermittent and the room came with a $30 daily resort fee+tax which was to cover the room wifi and daily car parking. We had to call their cable service provider twice to get the wifi working. Not sure why the operator connected us to the provider instead of sort it out themselves!

In the morning we ordered the continental breakfast and the French toast breakfast. My partner was appalled to see that $18 continental came with a choice of tea, coffee or OJ! Couldn't have both OJ and coffee! Had to pick 2 pieces of bread/bakery! Yes only 2! Couldn't get a basket. We ended up receiving one OJ (not even freshly squeezed), no coffee or tea, 2 stale small pieces of banana nut bread and a fruit bowl. After tax and a tray charge of $4, my partner felt completely ripped off! I did slightly better with 2 slices of french toast and a small bowl of fruit for $22+tax. The room service waiter said the hotel received most of its income from amenities like this extortionate room service breakfast! $52 limited breakfast for 2! We were told to ring to have the tray collected. We rang, left the tray with the stale banana nut bread outside in the heat in the 'motel' corridor and to our chagrin saw that the tray had not been collected until we rang yet again at night upon our return!

After room service breakfast, we ended up heading for Safeways in Lahaina to stock up on 50 cents bottled water, 90 cents diet coke bottled drinks and fresh fruit for the room.

The next morning we dined at the Lahuna Grill for breakfast at Lahaina Cannery Mall for $7.99 each for a huge tasty breakfast. The grill opens at 8 am. The Lahaina Cannery mall offered free hula dancing shows at 1 pm on weekends and 7 pm on Tuesdays and Thursdays. The dance show is fabulous for families and very interactive!

The food court was great, Vietnamese, Mexican, Japanese, Chinese choices with an Orange Julius/Dairy Queen and Starbucks with free wifi. The shops full of wearable fashion and Maui souveneirs. Be smart and get the store coupons which offer 20% off purchases! We only learned after our purchases. Across the street was a Walgrens pharmacy and Panda Express.

Nice to drive into Lahaina 15 mins away, park on Front Street and walk along the coastline and marina. Lots of nice eateries and shops to browse.

We came back to receive a phone message that we had a gift at reception. It ended up being a free Sheraton tote bag and an invitation to a free dinner to hear their Sheraton timeshare pitch! Couldn't believe we were being invited to this on our long weekend break! Needless to say, we declined.

The positives were a comfortable king bed and lovely view of the ocean from the room balcony but to be fair, we had paid a premium extra for this oceanfront view room so this did not come standard.

In conclusion, best to avoid the Sheraton beach resort more motel than hotel, unless you wish to revisit 1970s motel decor and 7* room service prices!

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
7 Thank familyphysician
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, July 16, 2013
Aloha,
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction you experienced during your stay. We will be sure to review your feedback with our team.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 8, 2013

Sheraton location has the best area of the Kaanapali beach in my opinion with wide open spaces. We enjoyed most of the amenities and the self parking garage was convenient. The only thing I found lacking was the breakfast buffett, order off the menu.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank txausrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, July 12, 2013
Aloha and thank you for taking the time to share your review. We are happy to hear you enjoyed the location of our resort and your stay. We hope to welcome you back to our beautiful resort again soon.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, United States
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 8, 2013

The hotel is beautiful and location good but value not there expected more for the money. Do not eat there plenty of good restaurants very close by that do not charge an arm and a leg. Go to CJ's in the fairway shops off Kakka Dr or walk down to Whalers Village. For the money should have stayed at the Westin even closer to Whalers Village and nicer hotel better pools for the kids.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Teresa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, July 12, 2013
Aloha,

Thank you for sharing your feedback from your recent stay. We are happy you enjoyed the location of our resort. We appreciate your feedback and will review it with our team. We hope to welcome you back in the future.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2013

The resort has a great location. We stayed on the SPG level up on the the cliff. Even though the room was a little far from the main resort area, the lanai opened up into an excellent view of the pacific and lanai islands etc. As soon as we entered the resort we were greeted by the amazing ocean breeze! It was very refreshing.The theme continued through the breezeways of the resort.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Dia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, July 12, 2013
Aloha and mahalo for taking a moment to share your experience. We are happy to hear you enjoyed your stay in our Moana building on Black Rock. We hope to welcome you back again soon.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
738 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 1,376 helpful votes
4 of 5 stars Reviewed July 7, 2013

We just completed a 1 night stay here. We actually rented a condo on the beach on the South side of the island in Wailea and it was fabulous but we also enjoy Kaanapali so we booked a few nights in hotels in Kaanapali so the kids could enjoy the pools here. (Going to the beach everyday can get old when you have 2 toddlers).

We stayed 2 nights at the Westin and had such a fabulous time towards the end of our trip we wanted to spend another night so we could enjoy the area some more. The Westin was totally booked so we decided to book the Sheraton. There was plenty of availability and I'm a Platinum SPG member so I used some points. I found it a bargain to book a room with only 16,000 points.

I booked a normal room but with the Platinum status they upgraded me to an ocean view room. We got a room on the ground floor which made it really convenient as we were barely in the room and it made it easy going to the pool/beach. If you do Maui right, you will barely be in your hotel room. Just to shower/sleep.

The beds were comfortable enough and the staff was friendly. However, they really need to change their towels. They were HORRIBLE and falling apart. The beach towels they give out are 100 times better. They really should address this issue as the towels are in poor shape (at least the ones in our room).

Checking in was a breeze. We arrived early in the morning and were expecting our room wouldn't be ready but they upgraded us as mentioned. They gave us the keys and we checked in and just went to the pool. Their pool area is ok. Just a small area to play for the kids. They have a VERY tiny slide. But really this pool isn't that fun for young kids compared to the Westin that has the big water slide that our kids loved.

The grounds are really HUGE and beautiful with tons of palm trees and lots of grass. They have a fish pond around the restaurant area that is very beautiful (see photo that I took).

Like most hotels in the area, they have a daily "resort fee" which was around $30 per night. It covered the self parking as well as free Internet access with it. They also have valet parking which is free (just tip the guys).

The last day we stored our bags and enjoyed the pool and beach. We inquired if they had a guest suite that we could shower and change after using the pool. They said they don't have a hospitality suite (unlike the Westin which allowed us to use a suite to shower/change as Platinum SPG member). But they did offer the gym to shower/change after our day at the beach. They gave me a key to the fitness area but to be honest we didn't use it and just drove home.

All in all it's a nice property. It's not as convenient as the Westin location wise as it's at the end of the beach. So Whaler's Village is a longer walk. But all in all it's a fine property with friendly service. (They just need to replace their guest room towels).

If you are an SPG member it's a bargain to redeem miles and they seemed to have endless availability.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank saintba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, July 12, 2013
Aloha,

Thank you for taking the time to write such a detailed review. We are happy to hear you enjoyed your stay at our resort and enjoyed Ka'anapali. We appreciate your honest feedback and will be sure to review it with our team. We look forward to the opportunity to welcome you back in the future.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 7, 2013

We have taken our kids to Maui 4 times and stayed at the Sheraton 3 times and the Westin once. We love the Sheraton. However, having had two other great rooms with great views then getting an "Ocean View Deluxe" that only had a tiny view if you stood at the end of the balcony was a disappointment. I believe this was room 2411. I was not happy but they changed us to a beautiful "Ocean View Deluxe" room the next day. We tend to eat breakfast and lunch in the room every day so we probably spend more time in our room than the normal person. That is why it was so important to me to have a nice room with a view. This is why we go to Hawaii.

Yes, as others mentioned the towel situation was not good in terms of wanting a towel around 4:00 and they had run out. I don't understand how that could not be better coordinated but it didn't ruin my trip.

The grounds are beautiful and it was full but never felt crowded, maybe on the beach.

We were also there when the alarm was pulled at 4:30 am. It is not fun waking up and running around the room trying to figure out where your clothes are. As another reviewer mentioned we didn't really hear what the problem was (probably a teenager pulling the alarm?) but we did receive a note under the door apologizing and a message left on the phone. I'm sure it could happen to anyone but it did give me a mini heart attack and I wondered if a Tsunami was coming.

I'm still missing Maui and the Sheraton. We love it and will return. It's not a high end hotel but definitely worth it for us to stay there.

Room Tip: We rented an umbrella and two chairs from Snorkel Bobs for $35 a week. We didn't have to spend...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank dazz5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, July 11, 2013
Aloha,

Thank you for taking the time to share your recent experience. We are happy to hear you enjoyed your stay and that our front desk team was able to get you into a room of your liking. We apologize for the small inconveniences you experienced and will be sure to review them with our team. We look forward to welcoming you back to our beautiful resort for your next Maui vacation.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Maui Resort & Spa

Property: Sheraton Maui Resort & Spa
Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#18 Family Hotel in Lahaina
#22 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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Also Known As:
Sheraton Maui Hotel Lahaina
Sheraton Maui Resort And Spa
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

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