We have taken our kids to Maui 4 times and stayed at the Sheraton 3 times and the Westin once. We love the Sheraton. However, having had two other great rooms with great views then getting an "Ocean View Deluxe" that only had a tiny view if you stood at the end of the balcony was a disappointment. I believe this was room 2411. I was not happy but they changed us to a beautiful "Ocean View Deluxe" room the next day. We tend to eat breakfast and lunch in the room every day so we probably spend more time in our room than the normal person. That is why it was so important to me to have a nice room with a view. This is why we go to Hawaii.
Yes, as others mentioned the towel situation was not good in terms of wanting a towel around 4:00 and they had run out. I don't understand how that could not be better coordinated but it didn't ruin my trip.
The grounds are beautiful and it was full but never felt crowded, maybe on the beach.
We were also there when the alarm was pulled at 4:30 am. It is not fun waking up and running around the room trying to figure out where your clothes are. As another reviewer mentioned we didn't really hear what the problem was (probably a teenager pulling the alarm?) but we did receive a note under the door apologizing and a message left on the phone. I'm sure it could happen to anyone but it did give me a mini heart attack and I wondered if a Tsunami was coming.
I'm still missing Maui and the Sheraton. We love it and will return. It's not a high end hotel but definitely worth it for us to stay there.
- Official Description (provided by the hotel):
- Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more less
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- Also Known As:
- Sheraton Maui Resort And Spa
- Sheraton Maui Hotel Lahaina
- Maui Sheraton
- Sheraton Lahaina
- Lahaina Sheraton
- Sheraton Maui Resort & Spa Lahaina