Pros: Great Kaanapali beach location close to whaler shopping and restaurants.
Cons: Very poor customer service, the rooms are less than desirable, depending on the room you get the bathroom area is very small and rooms are small. Construction noise, and no Internet on the 7th floor. Mind you this is one of the more expensive kaanapali beach hotels. I've recived far better customer service and had a nicer room while staying at a holiday inn. For this being a Westin I am shocked, and needless to say we will not be back... If you are a premier Starwood member you get treated much better, for everyone else you might as well be a second class citizen. Very disappointing. Spare yourself the pain and stay at the Hyatt or the Sheraton, you won't be sorry.More