The grounds were very beautiful, enjoyed watching the birds and fish around the lobby. Late checkin after a long flight, didn't expect the rude side comments from the girl working the night shift, ha I think theres a reason they schedule her in the night shift when there are no customers, not friendly or knowledgable at all. (forgot her name something like Gatby?, black hair, younger, tattoo on arm, not that there's anything with these things of course, I'm just describing her for hotel mngnt) Oh well, decided not to bother with her after a long trip lol.
View from the ocean view was very nice but the rooms are filthy! So much dust by the phones, clock and wires, very outdated and gross. I had to dust and disinfect everything myself. Doesn't look like the maids do a real cleaning, they just change sheets (hopefully) and give new towels. The resort fee includes 2 bottles of water with that fee per day, but they never replaced them daily! We would have to call and ask for them at the end of the day. Why do they charge for this and then not provide them to you? Weird.
For rooms I would give a 1 star for the dirtiness and small tight room space, and 4.5 stars for the nice grounds. The rooms are very expensive, dirty and small. There is nothing to do after 9pm though like everyone else says, everything closes in the entire area and goes to sleep?!
- Official Description (provided by the hotel):
- The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more less
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- Also Known As:
- Westin Maui Resort And Hotel Lahaina
- Westin Maui Hotel
- Westin Lahaina
- Westin Maui Resort Spa
- Lahaina Westin
- Westin Maui Resort And Spa Lahaina