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“Great Location, Decent Hotel”

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Westin Maui Resort And Spa
Ranked #18 of 32 Hotels in Lahaina
Certificate of Excellence
New York City, New York
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Location, Decent Hotel”
Reviewed August 15, 2012

I stayed at the Westin Maui Spa & Resorts for 6 nights in July 2012.

PROS:

-Beach is directly behind the hotel, so you can easily go between your room, pools and beach without having to bring any stuff with you.

-The beach directly behind the hotel was never too crowded. You can easily walk up and down the beach to all the nearby hotels and find waters more to your liking.

-All the restaurants and services immediately surrounding the hotel will let you charge stuff to the room. This includes their partner hotels like the Sheraton.

-Multiple large pools including one that is adults only. There’s even a hidden pool by wave cave entrance, and a full-sized water slide.

-Heavenly brand bed was super comfy. One of the most beautiful hotel lobbies I’ve ever seen. Open air (but never muggy) with a giant waterfall, rock cliffs, and tropical birds.

-Next door to Whaler’s Village outdoor mall.

-They make you pay an additional $20 service fee (wish this was just included in the general price of the hotel), but it includes free internet use for your entire stay, 2 bottles of water each day, and hourly shuttle service to other hotels along the beach including the Sheraton Black Rock and Westin Villas, as well as Old Lahaina town (tons of restaurants and sites), and Cannery Mall.

-They gave us 2 for the price of one coupons for the breakfast buffet for each morning of our stay.

-You can choose between eating breakfast in the ‘OnO restaurant next to the pool, or the Pacifica Restaurant which is facing the ocean front (definitely recommended for the better view during breakfast).

-The ‘OnO restaurant next to the pool has a great lunch menu with a lot of options even for picky eaters like me!

CONS:

-The hotel rooms are your typical generic hotel rooms with nothing distinctly Hawaiian about them. But that’s not a knock against the quality which is great. Just an aesthetic thing.

-Quality of the breakfast buffet food was serviceable, but overpriced. Obviously breakfast buffets are never going to be the best, but I've certainly had better on the mainland. My wife appreciated that they had Japanese style breakfast though, which is a contrast to the usual sugar bomb. I found that if you order items a la cart, the quality of the food (especially the pancakes) was better, but obviously more expensive.

-Hot tub was a bit small.

-Our canvas tote bag with camera and towel cards was stolen while we were in the pool. Up until that point we felt completely safe on the premises, but obviously that put a sour note at the end of the trip.

TIPS:

The Wailele Polynesian Luau, the nightly luau held at the Westin, seemed less impressive compared to others available. We walked up the boardwalk a half mile to the Hyatt Regency which had a nicer one that was still in the same price range and took our reservation one day in advance (the best Luaus often need like a month’s notice!).

Even though it’s more expensive to order things a la cart, it’s worth ordering the Macadamia Nut pancakes at the Westin at least once! I ordered mine with macadamia nuts, bananas, and coconut syrup, which isn’t on the menu but they won’t charge you extra for.

If you want to go snorkeling, take the shuttle bus over to the Sheraton Black Rock (or just walk up along the boardwalk). The beach near the Sheraton is more crowded because the coral reefs along the black rock provide a lot more fish and sea turtles to check out!

Maui Fish & Pasta (formally Cane & Taro) Probably our favorite place to eat in the neighboring Whaler’s Village. Great seafood and desserts! Ate there twice during our trip to Maui. Mahi mahi & swordfish steak were good. The ono was fantastic. Atmosphere was also fairly casual but much nicer than eating by the pool! The apple tart (with Roselani’s ice cream) was unbelievable. Don't leave without it!

Room Tip: Mountain View rooms are a lot cheaper than the Ocean View rooms. Since we were at the beach and faci...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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English first
Boston, Massachusetts
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 15, 2012

Stayed here for one week in December 2011 so review is overdue.

POSITIVES:

-Beautiful setting for breakfast - can sit at Tropica overlooking ocean
-Great Starbucks Kona Coffee at breakfast
-Adults only swimming pool with spectacular views
-Thrilling waterslide
-A beautiful hotel gift shop with reasonable prices and a great selection of unique items
-Outdoor spinning classes on site!
-Convenient location
-The Acai bowls at the coffee bar were outstanding!
-Resort fee includes parking charges (unlike Hyatt)
-Free shuttle to Downtown Lahaina (shared by all 3 Kaanapali Starwood properties)

THE NOT SO GOOD:
-Pools were crowded - hotel needs policy regarding chair reservations
-Beach chairs cost money to rent but this seems standard at all but the nicest Maui resorts
-Gym was smaller and less well equipped than hotel's major competitor (Hyatt)
-Rooms were sterile compared to Hyatt
-Fitness classes are NOT included in resort fee

It's a toss up between the Hyatt and Westin - Hyatt has better rooms, service, gym, fitness classes included in resort fee, more exotic decor in common areas, and more offerings at breakfast buffet but parking is extra above resort fee, beach is narrow, and there is no adults-only area at pool; Westin has better beach, spinning classes, parking included in resort fee, adults only pool but rooms are not as nice and fitness classes are not included in resort fee

Room Tip: Rooms in Beach Tower are MUCH nicer than Ocean Tower but more expensive...if you are flexible as to...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tanny954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 5 Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 13, 2012

This hotel is very nice, I loved the location. Right next to Whalers Village & close to many good restaurants. I enjoyed the pools, minus the fact that everyone reserves their chairs for hours & they are never even sitting on them? So get to the pool early to "reserve" your spot. The hotel was nice, although I could hear the children in the next room.. But the hotel lobby is beautiful & the waterfalls and ponds are beyond wonderful! Breakfast is good, the buffet is nice.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShaylaTurnbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 11, 2012

As we moved up island from Kihei we wanted to stay in/on Ka'anapali. In the middle of the west Maui resort complex is the Westin. The location is attractive and the property has many asthtetic features that are easy to appreciate. Then there's the overall atmosphere. Every type A with Sheraton rewards has brought their posse to hang out on Maui for 10 days. Crowded, people staking their pool lounge by 7:00 am, a fitness room where people jostle for the cardio equipment, etc..
Then there are the rooms. Quality Westin bedding, but paint peeling from the doors, and the ability to hear the drunks next door just because they can't keep their mimosas' to themselves. Staff are all trying to get a little extra by shilling the time share up the road. My suggestion is either relax at a rented house or condo in Kihei or go all in and stay in Kapalua. Either way you get a nicer beach and service staff who know you aren't an uptight mainlander.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DHTCALGARY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMauiRep, Manager at Westin Maui Resort And Spa, responded to this review, September 6, 2012
Aloha and mahalo for your review. We are sorry to read that you did not find relaxation and rejuvenation during your stay with us. Please know that your review is important to us and we have shared them with our leadership team for enhancements. Thank you for your valuable feedback and we hope to renew your experience in the future. Malama pono! (take care)
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 10, 2012

In booking our trip, we weren't expecting so many families and children, it was very very busy. There were a few pools, all being very crowded, not what we were looking for on our honeymoon. Also, our oceanfront room showed a sliver of the ocean as well as a parking lot and the busy pool area. The hotel itself is beautiful, close to restaurants, and right on the beach. If we had a family and kids we would consider staying here but prefer something more exclusive and quiet.

Stayed August 2012, traveled as a couple
Helpful?
Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMauiRep, Manager at Westin Maui Resort And Spa, responded to this review, September 6, 2012
Congratulations on your union! Thank you for your review. As we strive to exceed the expectations of our couples that visit us to celebrate a special occasion, your feedback is most valuable to us. Mahalo for sharing your experience and we hope welcome you and your future family back. All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level 5 Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 10, 2012

The resort itself is very nice. Right on the beach and next door to Whalers Village with restaurants and shopping. We had a "golf/mountain view" room on the 10th floor and could also see parts of the beach from the balcony. The pools are very nice, and chairs were plentiful. The rooms, however, are old, dark, and could definitely use some updating. There is no closet but rather an armoir. Also, the TV cabinet took up a lot of space but did not have any drawers. The furniture is so dark it's almost black. So the overall effect is crowdedness, little floor space, and little storage space. There is a $25 per day resort fee which covers self parking, internet access and 2 bottles of water each day. Still, I would stay here again. The price we paid ($269)was a good value for this Maui resort. We were trying to choose between the Hyatt and the Westin for this first trip to Maui. Glad we chose the Westin as the beach area by the Hyatt is very rocky and narrow. The beach by the Westin is much nicer.

Room Tip: We booked through Orbitz which had a rate I could not find on Starwood's own website. You need t...
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  • Stayed August 2012, traveled with family
    • Value
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    • Rooms
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    • Service
Helpful?
2 Thank EBMDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 10, 2012

Considering staying at the Westin Maui? Be honest with what you expect out of the trip. If you're looking forward to a romantic, secluded getaway in the lap of luxury, this is not the place to go. But if you're looking for a family-oriented stay with a lot of pool-time, good dining options and a bit of quality shopping, then you're in the right place. We spent a week there in July -- me, my wife and our 11-year-old daughter -- and had a great time. We'd booked into a Mountain View Room before I'd read other reviews on TripAdvisor, and I'll admit we were a little apprehensive after reading that it was over the car park and that workmen were in residence. But we needn't have worried -- noise was never a problem (of course, we were getting up at 7am every day because there was so much to do). The room was on the small side, but frankly we never spent that much time in it anyway. The beds were extremely comfortable. The pools -- there are five different areas -- were extremely busy, but we never had to wait too long for a chair. And yes, the place was packed -- people everywhere! -- but everyone was remarkably chilled and friendly. The breakfast buffet was pricey but the food hit the spot -- I recommend the omelette counter -- and there was plenty of other breakfast options at the next-door Whalers Village shopping centre. I'd underline that one of the best things about the Westin is its location -- right on the beach (with fabulous sunsets) and a two-minute walk to the Whalers, with the Hula Grill, Maui Fish and Pasta and Leilani's waiting (to say nothing of Tropica, the excellent restaurant attached to the Westin). There are plenty of activities and it's easy to take a trip to Lahaina, but in the end the very best thing we found to do was sit by the pool, listen to the live singer/guitarist, enjoy a drink and just relax as the sun went down. The staff was uniformly excellent -- even the woman who had been charged with trying to get us to check out a time-share deal simply smiled and accepted when we told her we weren't interested and didn't continue the hard-sell. From the woman who cleaned our room every day (Anita, I think -- great job!) to the woman at the Accents sundries store, people couldn't have been friendlier and nicer. No, it's not the most luxurious resort, but it was everything we wanted it to be and we'll definitely be back.

Room Tip: Higher floors on the Mountain View side mean less or no noise from car park.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Brad L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Maui Resort And Spa

Property: Westin Maui Resort And Spa
Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lahaina
#6 Luxury Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#11 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
Commanding Ka’anapali Beach, The Westin Maui Resort & Spa presents the ultimate Hawaiian getaway. Appealing to leisure and business travelers alike, unrivaled amenities are designed to inspire renewal at this island paradise. Unwind amidst well-appointed accommodations with signature Westin touches. Or enjoy splashing fun within the magnificent aquatic playground with five pools, cascading waterfalls and gardens with exotic wildlife. Adventure seekers can pick their favorite watersport steps away from the resort such as stand-up paddling, kayaking, para-sailing, snorkel and sunset cruises. The resort also offers spa rejuvenation, oceanfront dining, cultural activities, kids club, weddings center, meeting facilities, watersport, shopping, golfing and shuttles to historic Lahaina. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina

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