We recently returned from our stay a Napili Kai Beach Resort.
We stayed from 12.2606 - 1.4.07. The weather was not bad. We had some rain. The temperature reached 84 degrees during some days.
Our room was adequate and the view enjoyable. The price is expensive but Maui is expensive -- especially the time of year that we are able to go.
The resort is supposed to loan snorkel equipment but refused the day my daughter wished to go into the bay. She had to go elsewhere to rent snorkel gear. It was implied that the water was murky so there could be the "s" word. Did not hear this from any other place though.
The drinks ordered from the bar were not too exciting. Don't drink margaritas in Hawaii! Ordered a blended margarits and it was handed to me already separated. The bartender did not know how to run the blender to blend the drink.
The main problem we had was with our booking agency, The Visitor Center. I would never use them again. Whatever could go wrong did. It was difficult communicating and many errors were made. We were talked into one booking with multiple families. Don't ever do this!!! Big mistake and no accountability will ever be taken by The Visitor Center. The other people we were traveling with happen to call the airlines to see where we would be sitting. The Visitor Center never bothered to reserve seats for us. We then thought we should do further checking and called Napili Kai Beach Resort ourselves. They had us staying with the wrong people. They had my husband staying with the other person's husband and the other wife staying with me. We were able to resolve this error after we arrived.
Unfortunately, we had to cancel one person due to an injury. My mom is 84 years old and fell. But the time of year we made the reservations, The Visitor Center makes no changes AT ALL. We, fortunately, took out cancelation insurance with Travelguard. We are still waiting for reimbursement from Travelguard because they have to wait for confirmation from The Visitor Center. It has probably been three months since the cancellation process for my mother started. Again, it is all being held up by The Visitor Center. The person we originally booked with is no longer there. He was the one who pushed for us to have one booking. In retrospect, I don't know how I could have been so foolish. If you make one change (when changes are even allowed), the penalty is $100 per person. Another reason it does not make any sense at all to do a multiple booking. If you wished to upgrade a car, the cost would be $100 person. So if you made a group reservation for 7 people, wham!!! $700.00. I made several calls to The Visitor Center while in Maui. The response that I got from them was to write a letter - so here's your letter. I have sent many an email! Outside of the problems we had with the Visitor Center, you just cannot help but love Hawaii.
We snorkeled in Napili Kai Bay and saw great sea life - right there! We saw turtles and many different small fish.
We had some great dives with Lahaina Divers. We dived the back side of Molokini (my favorite), we also dived Cathedral II, and other sites. Lahaina Divers' did a great job - good people.
For the price, $300 a day, I expected a little more. We had an ocean view studio. House keeping does not touch the kitchen, which is no big deal, but just think you should probably get a little more for the price and what you get.
- Official Description (provided by the hotel):
- Plantation-style Resort on secluded beach; 3 miles from Kapalua-West Maui Arpt; 9 mi from Lahaina & 36 mi from Kahului Airport. ... more less
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- Also Known As:
- Napili Kai Beach Hotel Lahaina
- Napili Kai Beach Lahaina
- Napili Kai Beach Resort Maui/Lahaina