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“The most charming place to stay”

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Best Western Pioneer Inn
Ranked #12 of 32 Hotels in Lahaina
Certificate of Excellence
Reviewed June 9, 2011

The silly Best Western website does not do this place justice. Beautiful, charming, historic hotel in a great location. Rooms along the road can be noisy but I sleep through anything so not a problem for me. Nice staff, none of the over-service of much of America.

Stayed: June 2011, traveled on business
Thank SlowRoadRider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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792 - 798 of 937 reviews

Reviewed June 4, 2011

The Pioneer has a great location. The main harbor in Lahaina is right out the front door and Front street is out the back. Outdoor pool is nice and clean. WiFi signal was weak in room 19. Decent size in room refridge The front desk is great when Anne is working.

  • Stayed: June 2011, traveled with friends
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Thank MountainVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2011

Our first rooms were alittle noisy from the constant hummm sound from downstairs below us,,,,but, upon speaking with management we were quickly moved to a very nice and quiet rooms facing the pool!! We were very pleased with the service and slept well in the comfortable beds! So, again thank you kindly to management and front desk who made our stay pleasant!!

  • Stayed: May 2011, traveled as a couple
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Thank parisblue_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2011

It was our second stay at the Pioneer Inn and will definitely be our last. We stayed in room 36 which is a corner room with a wrap around lanai. Since we had stayed here before in a different room, we thought we knew what to expect, but when we walked into the room the smell was nearly unbearable. It smelled as if the room was filled with old gym shoes. Every time we came back to our room we opened both lanai doors to try and air out the room. What we didn't realize was the room was infested with bed bugs. My wife got the worst of it with over a hundred little bites on her arms and legs. We also had a couple bug come back in our luggage and we are cleaning and bagging everything to try and stop the infestation from following us home. We obviously no longer recommend staying at this hotel. It has turned into a nightmare for us.

  • Stayed: May 2011, traveled as a couple
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9  Thank Voidman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hulagirl1, Owner at Best Western Pioneer Inn, responded to this reviewResponded June 2, 2011

Voidman:
I would like to extend an additional apology regarding the bed bug infestation in Room 36.
I know that our general manager has been working with you to try to make amends for your unfortunate experience. I want to assure you that all of our housekeeping and management staff has gone through training to detect and prevent bed bugs. Unfortunately once they are brought in to the property there is an incubation period where they are difficult to detect and that is what must have happened. This room has been professionally treated and all other rooms checked with no bed bugs found.
Once again, my sincere apology that this occurred during your visit.

Jim Lennon
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2011

Great location close to all desirable attractions. Friendly, helpful staff. (Thanks Anne !) Good restaurant with acceptable menu. Room was very clean, well stocked and comfortable. Amazing how they maintained a comfortable room in a historic building. We recommend booking a room overlooking the courtyard and pool. Much quieter. Outside hotel the scenery was amazing. History, tourist amenities, and a beautiful harbour right there for you. Would definitely stay there again. Mahalo !

Room Tip: When booking ask for a room overlooking courtyard.
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  • Stayed: May 2011, traveled as a couple
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Thank howster44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2011

We only stayed in this hotel for a few hours, we arrived late and left early to go to the sunrise at Haleakala but it was in a great location with great service. The woman at the front desk was very pleasant and helpful in giving us directions. The restaurant attached was closing soon after we arrived but the bartender was willing and able to get the cook to prepare us a meal. All in all it was a great experience, and seemed like it would have been a lively place to be during the day as it was lined with shops. We did not get to check out the beach.

  • Stayed: March 2011, traveled as a couple
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Thank emltravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2011

This is a great location especially if you plan any tours out of the harbor. Our trip was a weekend trip and specifically to take a snorkeling/whale watching tour that left out of the harbor...early! Because we were tight on time location was what sold us on the Pioneer Inn. The hotel was actually better than I expected. We had a king room with a harbor view. The view was actually a park view and you could see the harbor too. I loved the terrace! It was great for people watching. The bed was comfortable, the room was clean and we slept very well. The parking is not that far from the hotel. You can unload your luggage at the hoteland then park the car. The location was in the center of shopping, restaurants and the park so we walked everywhere and everything was within an easy walk. We had lunch at the hotel restaurant and though it was very good. I would definitely stay here again and would recommend it. It is not a resort hotel and doesn't offer a beach for swimming. If I had been staying longer than a weekend and were on vacation I would have wanted a resort hotel. For us this was perfect because we were able to catch our 7:30am snorkeling/whale watch tour by very easily walking across to the harbor and then easily head for the shower at the hotel when we were back!

  • Stayed: February 2011, traveled as a couple
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Thank mcalbreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Pioneer Inn

Address: 658 Wharf St, Lahaina, Maui, HI 96761-1266
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#3 Best Value Hotel in Lahaina
#5 Business Hotel in Lahaina
#10 Romantic Hotel in Lahaina
#17 Family Hotel in Lahaina
Price Range: $189 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Pioneer Inn 3*
Number of rooms: 34
Official Description (provided by the hotel):
When you visit historic Lahaina, treat yourself to the hospitatlity of Hawaii's plantation era while enjoying all the comfort and convenience of the Best Western Pioneer Inn. Although the exterior faithfully preserves this historical hotel, inside and around the grounds, visitors will enjoy up to date accomodations and facilities. Guests are surrounded by constant reminders of Hawaii's special beauty and will find the Inn's staff as warm and hospitable as a gentle island tradewind. ... more   less 
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Also Known As:
Best Western Pioneer Hotel Lahaina
Best Western Lahaina
Lahaina Best Western
Best Western Pioneer Inn Maui/Lahaina

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