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“Good price, good equipment and excellent customer service”

Boss Frog's Dive and Surf - Lahaina
Certificate of Excellence
More attraction details
Attraction details
Owner description: High quality Maui snorkel gear rentals is Boss Frog's top priority. Lahaina's Front Street Boss Frog's location offers a full range of activities and beach rental equipment including high quality snorkel gear, performance surfboards, SUPs, boogie boards, golf clubs, mountain bikes, hybrid bikes, beach cruisers, road bikes, coolers, chairs, float belts, digital cameras, and an assortment of island related apparel and accessories. Our sales agents are trained to be knowledgeable, friendly and helpful to all customers, which maximizes each customer's experience. Boss Frog's prides itself on making customer service a priority.In addition to rental gear, Boss Frog's maintains a large retail selection of beach equipment, including high-end sunglasses, rash guards, reef safe sunblock, board shorts, sarongs, mens and womens clothing, sandals, snorkel gear, beach toys and gifts. We have the best on-Island selections of Maui Jims, Sunclouds, Sanuks and Reef slippers for adults and kids. All customers are greeted with the Aloha spirit at our locations.
Useful Information: Activities for young children, Activities for older children
Vancouver, Canada
1 review
“Good price, good equipment and excellent customer service”
Reviewed January 18, 2014

This is an extremely late review; my family and I went to Maui in October 2013. Rented snorkel gear and SU paddle boards. Happy with the prices and equipment but what made me come back on another day was the customer service. A gentleman named Guillermo helped me and my family and he was fantastic...friendly, courteous and gave us a lot of advice...was happy to answer all of our questions.

When we go back, we'll definitely go back to the Cannery Mall Boss Frogs. Thanks Guillermo for all your help!!

Visited October 2013
Helpful?
Thank sean o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 reviews from our community

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Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Houston, TX
Level 3 Contributor
19 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“snorkeling gear”
Reviewed December 16, 2013 via mobile

We rented snorkeling gear on our last full day and got what we needed. There were three options of gear to choose from and we chose the most expensive one, which was still very reasonable. Black rock was the recommended place to go. We found free parking by the wharf and just walked on the beach to Black Rock. My husband ended up having problems with his mask, but stuck with it anyway because we didn't have time to go back and get another. When we returned the gear, we told the person and he said thanks they will fix it. So make sure you try on the mask, everything fits ok and tightens okay before you leave!

Visited December 2013
Helpful?
Thank ForevaThy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Ridge, Canada
Level 6 Contributor
176 reviews
60 attraction reviews
common_n_attraction_reviews_1bd8 63 helpful votes
“Prices good, watch out for the hard sell”
Reviewed December 13, 2013 via mobile

3.5 stars...The prices and service for fitting the gear were great. However be aware of the hard sell to go to
Time share presentations. Just put me off since I said no the first time and it was brought up again and again. Ended up Purchasing a luau through them which seemed like a really good deal, but have seen it advertised elsewhere for about the same. If you can withstand the sales pitches, the gear is great, and we have had no issues even when my husbands mask broke, he quickly returned it for a new one. Also multiple locations is a plus since we are moving to another part of the island and can return at another location.

Helpful?
3 Thank Tracie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Tara made my vacation super easy and fun!”
Reviewed December 11, 2013

I travelled to Hawaii on a whim and showed up with no plan. Accidentally meeting Tara online while researching best deals on helicopter tour was the best part of my trip. She planned various activities for me, helped me prioritize activities to do and found me best deals saving me $$$'s. I would highly recommend anyone visiting Maui to talk to Tara to maximize vacation time and minimizing planning time. Thanks Tara, will definitely recommend all my family and friends visiting Maui to you.

Best was telling my friends back home the deals I got from you. All they could say was....get out of here!!!

Vipul

Visited December 2013
Helpful?
Thank Vip28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Great prices friendly staff”
Reviewed November 26, 2013 via mobile

Fast service, rented for the week, knowledgable staff about your nearest snorkeling locations. We stayed at aina nalu location was a quick 5 min walk!

Helpful?
1 Thank Kellie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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