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“Yes we went back to "our island home"”
Review of Maui Eldorado

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Maui Eldorado
Ranked #20 of 32 Hotels in Lahaina
Certificate of Excellence
Rochester, New York
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Yes we went back to "our island home"”
Reviewed February 6, 2013

This property has become our January home in the last few years. We were pleased that Outrigger took our suggestion that Outrigger add secured wifi to their cable broadband in THEIR units. We know others probably made the same suggestion too. But we loved this "new perk" in the Outrigger units.
The landscaping has be greatly improved over what was one of the most beautiful properties on Maui. The new landscape company has made a difference.
It is always nice to be greeted by name and welcomed back, as we were. Tifany from The Eldorado Market had our requested list stocked in our unit when we got there in the evening. The owners and HOA board members who were there for their January meeting also made us feel their welcome and interest.
No stay is possible without Ruby who literally makes our stay. She has always gone the extra mile to get us our requested unit and the big smile and "aloha" when we first see her each visit is special.
To us this is "Our Island Home "
Mahalo to all those who make The Outrigger Maui Eldorado truly an "aloha place".
NYNorthcoasters

Room Tip: Tell Ruby with Outrigger what you are looking for and if at all possible you will get it.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NYNorthcoasters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Maui Eldorado, responded to this review, February 8, 2013
Aloha NYNorthcoasters:

Thank you for coming back to see us! We're always happy to see you. We appreciate your kind reviews.

Our new complimentary wi-fi was a great suggestion and we're happy to provide it for you.

Thank you for noticing the effort that has gone into the landscaping - more is yet to come, so next year when you're here it will be even better.

Thank you also for recognizing Ruby and her Aloha; she takes guest requests very seriously and tries very hard to make them happen.

Have you made your reservation for next year? We hope to see you all again the next time you return home to Maui.

A Hui Hou,

Bill Rees
General Manager
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834 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (210)
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San Jose, California
Level 6 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed February 5, 2013

It's probably true with most places, but especially with the ElDorado Maui, that location of your room/unit is EVERYTHING. Before I get too far, let me suggest to anyone thinking about this property that you should absolutely book directly with the owner if at all possible so that you have control over that location.

We booked on Orbitz given our time table and a coupon that discounted us for booking air and room together. That was a mistake. While our room did indeed have everything we were looking for (AC, walking distance to beach, laundry, kitchen, king bed, lanai, wireless) and was pretty comfortable all in all, our view from our lanai was the entry way for several units placed in front of us with the parking garage to our left. We were literally placed in a studio, K106, that was directly next to the front office registration. There was an open parking lot directly in front of our entry way, right off the main street, to boot. How lovely. We were clearly low priority in management's eyes and it was not appreciated, especially since were there for a full 2 weeks. The difference between that location and others closer to the beach/golf course was enormous. Buildings H and G sure looked a great deal nicer. I imagine there are others as well but these were the most obvious choices from our stay.

I will say the staff was lovely. The bed was very comfortable. The little store is handy. The folks whom took us, and our scuba gear, down to the beach cabana in the golf carts were extremely nice and we tipped them well with some good wine. The studio was roomy but outdated, not a big deal for us though. The internet was pretty good. The cable picked up very few channels. Granted we are not there to watch TV but you have to have some down time and it would have been nice to watch tennis or the football playoffs. We couldn't pick up any channels that carried these major events(ESPN, FOX, CBS....I mean come on!) and had to go out every time, which somewhat defeats the purpose of having a unit with a kitchen. Speaking of the kitchen, it was well stocked and setup just fine for everything. The bathroom was nice and large which my lady sure appreciated. It's now $8 per day to park and we frequently had to park over in the main garage as our lot out front was often full with other guests and folks checking in. They have a gas bbq grill in the pool area (top of the garage) which was convenient for a couple of meals for us.

We sure do love Kaanapali and this property is easy walking distance to everything could want to access there. We loved the beach cabana and utilized it many times. The northern beach to Black Rock is quieter, less crowded and extremely lovely. We dove Black Rock 4 times and snorkeled it another two. Fabulous life out there.....eels, lobsters, white tip reef sharks(harmless so relax), eagle rays, and some huge turtles all made appearances. We snorkeled out towards the buoy one day and a huge pod of dolphins surrounded us frolicking everywhere....wow....we were completely blown away by that one. Black Rock really is amazing for that sort of encounter with wild life. This was our first stay in January and the whales were quite plentiful, though we had to go out on boats to get close. You could hear them singing when we dove under water. Lovely weather, some afternoon wind for about 5 days....ah still basking in the glow of two weeks of relaxation in paradise.

So it's a mixed bag really for the ElDorado for us. I'd give our room 2 stars for the location but the property overall could be utterly brilliant if you can elect for a better spot. Contact the owner directly, as a number of other guests mentioned to us. It's the only way we would consider going back.

Room Tip: Location, location, location!
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank marcus8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Maui Eldorado, responded to this review, February 7, 2013
Aloha marcus8:

Thank you for staying with us.

Thank you for your kind words about my staff; they do like to share their Aloha with our guests. We do not treat any of our guests as low priority, regardless of how much they pay or how they make their reservations. Some guests prefer the location of K106 for precisely those reasons that you did not like. Had you let us know you were unhappy with the location of K106, we would have been delighted to help you find a different garden view studio. Please advise us of your requests prior to your arrival next time and we will do our best to meet them for you.

Also, we have fixed the television channels; I apologize that you were not able to watch your favorite channels while you were here.

It's great to read that you enjoyed the Kaanapali area and that you saw so much ocean life on your dives. Black Rock is one of the best snorkling/diving spots on Maui, and our beachfront cabana is right there for you to enjoy.

Thank you for taking the time to post your review. We hope to see you again soon.

A Hui Hou,

Bill Rees
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 3, 2013

Returned for another excellent stay at the Eldorado. Travelled with my family of four and the mother -in-law. Great two bedroom suite with an excellent view for my family. Clean and modern and my daughters loved the large bathroom/wardrobe. One bedroom suite was originally reserved for my mother-in-law. Mary Ann at the front desk helped us change from that suite to a studio suite that was smaller and closer to us. A benefit of booking through Outrigger.

Great beach and great condo! We will return for a third time.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CalgaryStig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Maui Eldorado, responded to this review, February 4, 2013
Aloha Amy F:

We appreciate your taking the time to post a review of your stay - thank you. It's great to read that you found your studio to be comfortable and well-equipped.

It's great to read that you enjoyed our beachfront cabana; it is whale season now and it really is spectacular to see the whales playing just off the beach in front of you.

Thank you for your kind words about my staff. Thank you also for staying with us at the Outrigger Maui Eldorado. We hope to see you again soon.

A Hui Hou,

Bill Rees
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park
Level 4 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 2, 2013

We stayed in 2 bedroom partial ocean view. Both bedrooms were large the bathrooms were a great size too. For 4 adults, there was more than enough room. The lanai was HUGE.

The lobby is a great place to catch a ride to the cabana. They will even put your drinks in their refrigerator for you.

The parking is tight if driving a minivan.

We will stay here again if in the Kaanapali area.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SK52009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Maui Eldorado, responded to this review, February 12, 2013
Aloha SK52009:

Thank you for taking the time to post a review and include some great photos! It's great to read that you enjoyed our large condo and our oceanfront cabana that has a full kitchen.

Thank you for staying with us. We hope to see all of you again soon.

A Hui Hou,

Bill Rees
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, Minnesota
Level 5 Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 1, 2013

I was very pleased with our studio unit. It was clean, comfortable and peaceful. It was centrally located and had well kept grounds. The beds were very comfortable, too! The kitchen had everything you could possibly need to make your stay comfortable and low key. There were many stores to purchase groceries and anything else you could possibly need. The private Cabana was a nice perk to rest comfortably on the beach. The attendants provided clean towels, a private restroom, a beautiful and complete open kitchen to place anything you like in the fridge! it had many tables and chairs when you needed a break from the sun, while still enjoying the migrated Humpback Whales in front of the property, jumping and playing in full view. I would return in a heartbeat! I had read some of the horror stories posted on here before we left and just can't figure out where they were staying, because it wasn't here! I know each unit is privately owned, but they keep it clean and some may be more outdated than others, but was a restful, relaxing stay. I've been back nearly a week, and still find myself going there in my head. So peaceful. they called that evening to make sure everything was up to para. Very friendly and accommodating staff. GO! Can't beat the price, either. Loved it all!!!!

Room Tip: 2nd story unit would be ideal for the best veiw and most private.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Maui Eldorado, responded to this review, February 12, 2013
Aloha Amy F:

Thank you for staying with us. I'm pleased to read that you enjoyed your studio and our Kaanapali location. Our cabana really is a unique and special place and you were here at a great time to see whales!

If you're in the mood to come back but don't have the time, check our cabana web cam!

We appreciate your taking the time to post a review of your stay; we appreciate your kind words and we look forward to seeing you again soon.

A Hui Hou,

Bill Rees
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saanichton, Canada
Level 5 Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 30, 2013

While on the one hand, this is an older property, the unit that we stayed in was very clean and the price was nicely affordable. The property backs onto the Kaanapali golf course and is a short, ten minute walk to the beaches and hotels an Kaanapali. Hotel staff stayed late to welcome us and make sure everything was okay, and then went out of their way to meet some last minute requests. A free shuttle bus takes you around the area and neighbors around the property were very friendly. All in all, very nice, would be easy to stay here for 3 - 4 weeks.

Room Tip: Restaurants on tghe beach close around 10:00 PM, so...if you are late arriving from the airport, the...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jwarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Maui Eldorado, responded to this review, February 1, 2013
Aloha jwarden:

Thank you for staying with us. Thank you, too for taking the time to post a review of your stay.

Thank you also for your kind words about my staff's Aloha. And we're happy that you were pleased with the value you received. Though our property is not brand new, that means fewer condos with more square footage in a very relaxed atmosphere.

We look forward to seeing you again (for a longer stay!) soon.

A Hui Hou,

Bill Rees
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, Arizona
Level 4 Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 26, 2013

I am searching to find the positive about our stay at the Outrigger Maui Eldorado as I am not one to be that picky about accommodations, etc. We were in a great location overlooking the golf course and the ocean beach was a distance in front of us enabling a quiet place to spend the week. We were with good family (friends ) so we made the best of it.

The condo itself was very run down. The bedroom we were sleeping in had a carpet that was dirty and I mean dirty and crusted when you walked on it. Construction was happening in the condo behind us for the first day and we were thankful that it ended as we went into our week stay. Bathroom toilet seat was loose and uncomfortable but we made a joke out of that one.

Kitchen fridge froze some of our food and made terrible sounds that made us really laugh at times. The dishwasher buttons didn't work but we managed to get it going to wash up the dishes. No light over the dining room table so we rigged a light from the bedroom on a chair for lighting in the evening for dining and playing cards. The patio doors leak and the wind blows right through them when closed. Trying to cut something with the knives was very painful as they wouldn't cut anything easily. Carpets need to be replaced throughout.

This resort is classified as a four star and I would rate it a two star so they are not doing tourists a favor when they advertise it this way. The cost for the week is quite high and thus your expectations are high. This condo needs a complete renovation but in saying that I believe that the least they could do is shampoo the carpets and make it that much more pleasant for the unlucky souls that have to spend a week here. Cost of parking is not included as well adding to the costs and you are quite far away so need to transport food, luggage quite some distance from your car.

Room Tip: Ask for a newly renovated room.
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  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
4 Thank 498wendyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Maui Eldorado, responded to this review, January 28, 2013
Aloha Kakou:

This customer rented a unit that is not in the Outrigger rental program. When you rent from an individual owner, you may have little or no recourse if you are unhappy with your condo. Outrigger-managed units are subject to particulary standards and, if you are unhappy with your unit, we're right here on property to help you. Please check with us prior to renting; you'll find that our rates are competitive and our service is superior to other rental options.

Me Ke Aloha,

Bill Rees
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maui Eldorado

Property: Maui Eldorado
Address: 2661 Kekaa Dr, Lahaina, Maui, HI 96761-1993
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#19 Family Hotel in Lahaina
#20 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Maui Eldorado 3.5*
Number of rooms: 204
Official Description (provided by the hotel):
Located along the fairways at Kaanapali Beach Resort, Outrigger® Maui EldoradoSM situates you in easy walking distance to beach activities, championship Royal Kaanapali Golf Course, and Whaler’s Village shops, restaurants and nightlife. These low-rise Maui condo rentals are well regarded among vacationers for roomy comfort with 1-bedroom suites up to 1,200 square feet! The relaxed garden setting is informal and inviting. The house golf cart shuttles guests to the exclusive beach cabana at north Kaanapali Beach. And enjoy more of west Maui exploring art galleries and souvenir shops in historic Lahaina Town, and discovering outdoor adventure at Kapalua Resort. ... more   less 
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Also Known As:
Outrigger Maui Eldorado Hotel Lahaina
Outrigger Hotel Lahaina
Outrigger Hotel Maui Eldorado
Outrigger Lahaina
Outrigger Maui Eldorado Lahaina
Lahaina Outrigger
Maui El Dorado
Maui Eldorado Lahaina

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