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Reviewed 2 weeks ago

We went on this trip for our 20 year anniversary and everything was great except the shower size my wife was very disappointed and said it was impossible to shave as the shower was so small ! Everything else was really good

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jbach3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbhmaui, Manager at Ka'anapali Beach Hotel, responded to this reviewResponded 2 weeks ago

Happy 20th Anniversary. We are so honored to celebrate such a special occasion with you. We take your feedback seriously, and will share with our executive team. We are constantly working on improving our facilities, and hope to welcome you back and see our improvements. Mahalo.

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Reviewed 2 weeks ago

Hotel is in a great location right on a great beach, very short walk to shopping at Whalers Village and great morning and evening walks. Hotel grounds are very nice and kept very clean. Staff is friendly and helpful. Room was clean, but could use a facelift as it shows some wear. Hotel beach equipment is WAY overpriced, go elsewhere for that.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank maryde99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbhmaui, Manager at Ka'anapali Beach Hotel, responded to this reviewResponded 2 weeks ago

Aloha Mary. Mahalo for your five-star review. We are so glad receive your five-star review. Cannot wait to see you again soon. Aloha!

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Reviewed 3 weeks ago

We have stayed at KBH 4 times. We love that it is ocean front and that it is a short walk to the Hula Grill, Lailani’s and Whaler’s Village. There is a beautiful sandy beach right in front of the hotel and the ocean is swimmable. We see turtles every time we are there and a Black Rock is right next door. The breakfast buffet is really good. The bed is to soft for me but the rooms are comfortable and clean. The grounds are gorgeous with plumerias and kakui trees every where. The pool is awesome and kept clean. They have a nice spa where you can get massages, pedicures, manicures, your hair done etc...The Tiki bar serves great drinks but their liquor selection is limited. The Tiki Grill food is nothing special. I’d like to see them improve on the quality of the food they serve. The Mahi was fishy and the chicken was chewy but there are plenty of places nearby to eat. KBH is a great value for the price especially since it’s ocean front.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rsscholten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbhmaui, Manager at Ka'anapali Beach Hotel, responded to this reviewResponded 2 weeks ago

Aloha and welcome back! We are so thrilled to hear you enjoyed our location, grounds, bedroom and more. We are currently updating Tiki Grill menu. You will have more options to choose from at Tiki Grill. Hope to see you again soon!

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Reviewed 3 weeks ago

Clean rooms and hotel. Great staff, front desk, concierge, valet, bartender, housekeeping- all wonderful. Good wifi. Clean pool. Clean beach. Ideal location to visit other hotels and the Whaler Mall. Loved it and would highly recommend it. This was our second honeymoon.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Good location. Nice and friendly staffs. Room has a good view. However, Cleanliness is below average. Old towels, uncomfortable mattresses. Old and dusty carpets. Dead & active termites on the bathroom floor. Hundreds of them!!!!! Horrible!!!!! I found termites during the last night of my stay, couldn’t sleep well, my vacation was completely ruined. I like the location, people working at the hotel, but I will not go back to this hotel in the future.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank amp646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbhmaui, Manager at Ka'anapali Beach Hotel, responded to this reviewResponded 2 weeks ago

Aloha. Mahalo for taking time writing this review for us. We are so sorry for the inconvenience you have experienced during your stay. Sorry they were not solved during your stay. Hope you give us another opportunity to stay with us in the future and see our improvements. If you would like to provide more details, please contact marketing@kbhmaui.com. Mahalo!

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