We just returned from a 7-night stay at the Kaanapali Beach Hotel (not to be confused with the Kaanapali Beach Club further north). Wow -- what a beautiful location amid the hustle and bustle of "resort row" on beautiful Kaanapali Beach. Actually, this hotel is the second to last one next to Black Rock, so the beach never seemed crowded in front of the hotel compared to the Sheraton next door or other larger/newer multi-level ones to the south. Water was a perfect 79 degrees every day of our stay. This was our first visit to Kaanapali and I would come back to this resort in a heartbeat. Yes, it is one of the older ones in the area and does claim to be the "most Hawaiin" (which is why we picked it), but the location is stunning. If you are looking for brass, glass, high rises, swim-up bars, and to party at the pool, look elsewhere as there are plenty of those resorts nearby.
I especially loved the park-like setting with a variety of tropical birds to watch. The beach in front of the resort is wider than beaches to the south and so can accomodate more people, but it never seemed crowded. We never swam in the pool once, which was usually filled with children anyway. Our philosophy was "why use the pool when you have an inviting warm ocean to play in?." The local restaurant "Terraces" or "The Terrace" was ok for us and we ate there for breakfast almost every morning as it was convenient and they did have a pretty good choice of items (including fish some mornings) and fruit every day. The Tiki Grill was ok for snacks and sandwiches. They serve pizza between 6-8 p.m. I actually really liked the tuna in the sandwich and wrap. This hotel claims to be the most traditional offering classes in lei making, etc. I took the hula class and learned a dance which was fun. Our class included a diverse group of women, a few children, and even men.
As far as the customer service aspect, this one is a little tougher. Sometimes it seemed that the info and concierge desk folks in the lobby (didn't understand why the separate info desks were needed) weren't all that helpful (this is a general comment and not the case in every instance). I totally understand that they receive hundreds of questions a day (no doubt often silly ones), but I think they could be a little more consistent in their helpfulness (and maybe friendliness) to customers visiting their hotel. For example, one person couldn't even recommend another breakfast place to eat. By far, the most friendly staff we encountered were in housekeeping -- they were always pleasant and gracious.
Excellent and fun restaurants (like our favorite "The Hula Grill") were located a short walking distance away, as well as Whaler's Village for shopping. The Kaanapali Beach Hotel is excellent for all out relaxing and for experiencing a bit of the local culture. It's also close to a lot of activity, a short driving distance to Laihana, and you can book snorkeling/diving and sunset cruises at the hotel (as well as nearby hotels) or at the actvity kiosk right on the beach.
- Official Description (provided by the hotel):
- Surround yourself with aloha on one of Maui's most beautiful beaches...At Hawaii's Most Hawaiian Hotel! Located on golden sand next to the clear blue waters of Ka'anapali, all rooms have balconies overlooking lush tropical gardens, inviting you to relax to the sound of gentle surf and cool tradewinds. Award winning dining, shopping and recreation are on hand or close by. Here you'll discover the best in Hawaiian culture and family-style hospitality - truly aloha at its best! ... more less
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- Also Known As:
- Ka Anapali Beach Hotel
- Hotel Ka Anapali Beach
- Kaanapali Beach Hotel Maui/Lahaina