This was our third stay at this property. Unfortunately the service and quality of food (with the exception of Japengo) have drastically gone down. The most pleasant person from hotel staff was the housekeeping. Unfortunately high prices didn’t come with service. There are plenty of other choices to pick from.More
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Enjoyed the hotel.Overall, it had much to offer. Great views. Pool got a little crowded during the day.
Staff was very friendly and helpful.
Would certainly consider staying there again. Hotel may need a little freshening u in the future. Looking a little 80s at the present.
Aloha and thank you for reviewing your recent stay. We're pleased you enjoyed your stay overall and our beautiful views. It's good to hear our staff was friendly and helpful and that you felt we had a lot to offer to our guests. We hope you'll come back and stay with us again. Mahalo
Thoroughly enjoyed our stay! Lovely grounds and very picturesque. Great pool with ocean front views. Our room was large and was impeccable after maid service. Staff was very professional, polite and attentive. Loved the location and ambiance of the hotel. Food was very good, although a bit pricey. As most hotels the resort fee & parking were a bit high. Over all we loved our visit and would definitely stay there again!
Aloha and thank you for your 5-star review! We're thrilled you thoroughly enjoyed your stay and that you found our grounds picturesque. It's great to hear you enjoyed your large guest room and that you found our staff professional, polite and attentive. We look forward to welcoming you back. Mahalo
I was nervous about staying at this hotel based off some of the reviews but it was unfounded. This hotel has a lot of amenities and the staff is super nice. It is located near some great things and they have lots for families to do. I would definitely stay here again. The only area of improvement is housekeeping. I thought housekeeping could be better. I felt they didn't do as much as I would like and I had to ask for additional towels and to change out cups.
Aloha and thank you for your review, Kim. We're pleased you had a great stay and that you our staff super nice. It's great to hear that you liked our many resort amenities and our location. We'll be sure to share your comment with our management team and our housekeeping staff. We hope you'll come back and visit us again. Mahalo
BEST resort on beach ( MOST lush ).
Restaurants were VERY good.
Spa - Meghan gave me the best beach side massage I have ever had, I definitely would refer her to anyone !!!
Drink costs high and nearly NO service at the pool ( food or drink ), so be prepared.
Pools convenient and well kept. Rooms decent and have the Hawaii feel / look but No not updated.
My only 2 issues with this place was #1, the lack of towel racks ( had they had ANY at all we would have not had our towels changed daily but they never got dry so we insisted on new towels ) and #2 = the tourist / guests - OMG people were SO Not friendly. We even had someone walk away mid conversation at one point. WTH
Aloha and thank you for your feedback regarding your recent stay. We're pleased you found us to be the best resort of the Kaanapali beach and that you found our restaurants very good. We're sorry to learn that our staff did not live up to your expectations and we will be sure share your comment with our management team. We hope you'll come back and visit us again. Mahalo
I easily valeted my car at check-in and was informed that for the first night, valet parking was the same price as self-parking, which was welcome with bags, etc to haul to the room.
At check-in, the agent remembered me from a previous stay and welcomed me back! I pre-booked a partial ocean-view room with Club Access. The room was high up, as requested.
The room was nice, spacious, quiet and as promised offered partial ocean views. If you sat on the lanai, you could enjoy the sound of the waves crashing and had a nice view over the resort below. The bed was fine, though nothing special. I found the pillows too soft for my liking. The shower was fine, though nothing special. Bathroom amenities were special Hawaiian amenities for the property, which was a nice touch.
The beach at this property leaves a lot to be desired compared to other Maui resorts. It is narrow and filled with sharp coral, so be forewarned.
The pools were busy and noisy with lots of kids, and it was tough to find a seat, especially one with shade.
The bars were nice and featured island drinks. I recognized several of the bartenders from past stays on property.
The club lounge impressed me, especially for a domestic club. Drinks were much cheaper than in a bar. Service was friendly and attentive. The food spread was impressive and featured several hot and cold options for the evening. I never made it in the mornings.
Checking out of a Maui hotel always pains me, but it was all to easy, and there was only a short wait for my valeted car to arrive before I drove off into the sunset.
Aloha and thank you for your review. We're delighted you had a good stay with us and that our staff made you feel welcomed. We're pleased the Regency Club was a hit and that you received friendly and attentive service. We're sorry we did not live up to all of your expectations, and your comments have been shared with our management, who will take them to heart. For future stays please feel free to use the pools at our Hyatt Residence Club for more seating options and who also has an adult only pool. We hope you'll come back and visit us again. Mahalo
