We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
42 people are viewing this hotel
Booking.com
$902
View deal
Reserve now, pay at stay
Expedia.com
$902
View deal
FindHotel
$810
View deal
Travelocity$902
Hotels.com$902
Priceline$902
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (9,679)
Filter reviews
9,679 results
Traveler rating
4,981
2,517
1,241
591
349
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
4,981
2,517
1,241
591
349
Show reviews that mention
All reviews swan court our honeymoon swim up bar exotic birds breakfast buffet self parking pool area lahaina tower resort fee whalers village maui resort partial ocean view ocean front kaanapali beach beautiful resort kids pool per day
Sort and selected filters
Sort Filter
Updating list...
1,776 - 1,781 of 9,679 reviews
Reviewed May 30, 2019

The level of customer service we received was equally

The level of customer service here is amazing. We can’t wait to go back! The location was perfect and the swim up bar was great! The restaurant Japengo at night was beautiful and the food great!

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank NorthStar19510829694
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dave M, Director of Sales at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded May 31, 2019

Aloha and thank you for your 5-star review! We're thrilled you enjoyed your stay with us and that you found our customer service amazing. It's great to hear you liked our location and hat Japengo was a hit. We hope you'll come back and visit us again. Mahalo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2019

House keeping and service was below average. We were there 14 years ago and the service was wonderful. This hotel has declined since we have been there since. It’s a shame because it’s a beautiful property.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Scenic22299573053
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dave M, Director of Sales at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded May 31, 2019

Aloha and thank you for your review. Your comments are greatly valued as they help us to learn how we can improve the guest experience. We’re truly sorry to hear that your stay was less than ideal and your comments have been shared with housekeeping and our management team. . We hope we’ll have another opportunity to show you the aloha spirit and hospitality that we strive to give each and every one of our guests in the future. Mahalo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2019

Resort is nice but a little worn out. Japanego is amazing but breakfast and Son’z steakhouse leaves something to be desired. Prepare to be harassed daily about timeshare. Still probably second best option in West Maui

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Meander44930570115
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dave M, Director of Sales at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded May 31, 2019

Aloha and thank you for reviewing your recent stay with us. We're pleased you found our resort nice and that you thought Japengo was amazing. We're sorry to hear the TimeShare staff negatively impacted your stay and your comments have been shared with our management team. We hope you'll come back and stay with us again. Mahalo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2019

Hotel staff was very friendly. The pool is one of the larger in the area with a great grotto that includes a bar. Penguins in the lobby as well as some swans and other birds for the kids to look at.

Hotel room was very clean and well done. Staff was always courteous and drinks were priced similarly to other hotels in the area.

Areas for improvement: Way too few chairs by the pool and limited shade. A lot of this is people sneaking down to the pool at 8AM and blanketing large numbers of chairs. Beach has been washed away a bit, but the public beach a few yards up is fantastic. The trees around the pool are pretty overgrown and i'd rather see the bushes/trees get cut back rather than reach out above the pool. It drops leaves all over the pool and kinda creates a mess. Just looks dirty when it really isn't.

Room fees...OK, all the hotels charge them in this area, but please stop it. Just add another $30/day on my room charge instead of hitting me with a room rate, hotel fee, state tax fee..etc, etc. It's ridiculous and leaves a bad impression.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank msmith792
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2019

I went to the Hyatt for my honeymoon, and received a wonderful basket of strawberries and chocolate, and a bottle of champagne from the hotel which was very much appreciated. Had buffet breakfasts every morning at Swan Court which was lovely.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank davidaT4174DB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dave M, Director of Sales at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded May 31, 2019

Aloha and thank you for your 5-star review, David! We're honored you chose to celebrate your honeymoon with us and we're pleased you enjoyed your complimentary amenity. We hope you'll come back and visit us again, maybe for an anniversary. Mahalo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews