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“Hyatt was beautiful”

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Hyatt Regency Maui Resort and Spa
Ranked #15 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Hyatt was beautiful”
Reviewed October 21, 2005

My husband and I stayed at the Hyatt from September 5 through September 11 this year. We read reviews of so many hotels, and were a little nervous about the Hyatt, but were very happy we chose to stay there in the end. We walked through some of the other resorts, and it definitely seemed like the nicest place on Ka'anapali.

From the moment we arrived, the service was excellent. We had booked a mountain/golf view room, but were "upgraded" to a partial oceanview. It overlooked a parking lot, but had a decent view of the ocean. (If the parking lot had been noisy, we would have asked to move, but we didn't have any problems.) The bellhop was extremely polite and friendly, as were the valets and the people at the front desk. The room was very pretty and a nice size, and the bed was very comfy. Our bellhop arranged to get us a minifridge without us even having to ask.

The hotel is at the end of Ka'anapali, close to Lahaina, which was nice for two reasons. First, there was not as much pedestrian traffic in front of the hotel, because it is at the end of the beach and the beach walkway. Second, it was a breeze to get to Lahaina, maybe a five to ten minute drive. The beach in front of the hotel is not the greatest because of the rocks, but a five minute walk takes care of that problem.

The grounds are beautiful, with lots of tropical flowers and birds.

The pool is AWESOME. We never had a problem finding a chair at any time of day. There were a few kids, but they mainly stayed in the children's pool area. (It probably helped that we went in September after school had started.) We had fun with the water slide, and enjoyed sitting by the pool with a book and a drink, overlooking the ocean.

We got a couples' massage at Spa Moana, which was great. The spa staff were OK (not super friendly), but our massage therapists were wonderful. We did aromatherapy, but next time, I think I would try lomi-lomi.

We got a daily breakfast buffet with our package, which I would definitely recommend. Go with the jet lag and get there early, because a line forms if you go after 8:00. (It does move quickly, though). The restaurant, the Swan Court, overlooks a pond with a waterfall, and we were seated right next to the pond every day. The food is good, but we would not have paid for it for more than one day if it hadn't been included in our package.

Our biggest dilemma was where on Maui to stay -- Kapalua, Wailea, or Ka'anapali. We finally chose Ka'anapali because it seemed to be close both to the beach and to nightlife and other activities. Plus, we saw several negative reviews about the Ritz, which the second main option we were considering. While I think Ka'anapali was a good choice for us (we are in our twenties and are not big golfers), I must say that the Kapalua area was breathtakingly beautiful. We drove by the Ritz on our first night there and almost had second thoughts. If we went back, we might split our time between Kapalua and Ka'anapali, especailly since Kapalua is only about ten minutes away. That said, I am glad we stayed at the Hyatt. It was beautiful, had a great pool, and was a fun place to stay.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
13 Thank EmikTulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed October 16, 2005

The hotel is exquisce fantastic, and peopl are give a very best service, very freindly in evry dpartment,
the show is very nice , but need more Tahitiennes dance,
the spa is very good,
the food is fantastic,a bit pricy but, if you want the best you have to paye for it,
all the best and see you soon,
jmde villers and christian devillers

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
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1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 11, 2005

My husband and I are a childless couple who were looking for a romantic trip to Maui, and this resort is more geared toward families with children than adults without kids. Couples without children were the minority- all of the kids running wild really annoyed us, especially at the pool area, which is seemingly designed for kids only. In fact, I think adults were outnumbered by children here. The families in rooms on either side of us were really loud, and screaming kids woke us up each morning before 8 am. It is definitely a perfect family resort.

Children aside, we enjoyed the breakfast served at Swan Court each morning. The Cascades restaurant was ambient and the food was better then average for Maui/Lahaina area. The frozen drinks here are amazing, and are served poolside. Try the Lahaina Lemonade. It is a must to reserve the beachfront cabanas- do it the day you get there, and for the duration of your trip.

Overall, the staff was very nice. The beach in front of the hotel features murky water, and dangerous tides and coral. On our first day, my husband accidentally brushed against some coral in the water, and we had to visit the Dr's office in the hotel. Coral cuts must be treated immediately with antibiotics, the Dr. told us, because it is rife with staph and other bacteria. One amazing feature of this resort is the great Dr.'s office onsite- we were very grateful for it.

Snorkelling at Black Rock is amazing!

Skip the luau- it was only marginally entertaining, and the food was revolting.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
12 Thank katk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 9, 2005

Thankyou to the person who wrote the review about the Westin Maui being nicer than the Hyatt Regency, we just got back from 6 nights there and it was absolutely beautiful, we were going to stay at the Hyatt but are glad we chose the Westin over it. Thankyou!!!!

  • Stayed October 2005
    • Rooms
2 Thank bernyzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 4, 2005

Originally, we were staying at the Maui Prince Hotel but decided to upgrade because it is on the far southern end of the west coast and didn't seem like there was much to do nearby. Plus, it didnt have a "resort feel" to it.

Arriving at the Hyatt on our Honeymoon, we discovered how beautiful the grounds were immediately. The flowers, trees and animals were perfectly arranged.
Unfortunately, we had to wait in line for the valet to accept my key for the car(valet people were hard at work but there was only a couple of them for all of the guests, also it costs 10bucs a day + tip each time which I felt a little obligated to do...it worked out to about 16-20bucs/day). Each time we used the car we called down in advance to have the car pulled around, it was never there...plus a 15-20minute wait due to staffing issues...I felt bad so I tipped them anyway.
Also, we had to wait in line for 25 minutes to check-in(not very pleasant when you have just taken a 13hr flight). Seems like a consistent problem because everyday we walked by there always seemed to be a line.
We received Leis when we finally reached the desk as well as a complimentary bottle of champagne when we get settled in..which was very nice!
ROOMS: Very nice. They didn't have any king sized beds(even though our package was for honeymooners and requested a king) so they gave us a double and a queen which actually was ok with us, oh well! Othewise, the rooms were great.
The minibar was nice to have in the room but I would prefer to have just an empty fridge so we could put things in(the mini bar was stuffed).

The resort fee for 15bucs is RIDICULOUS. You get a free paper,1hr at the tennis courts, free local calling(so I can call all of my friends in Maui=0), coffee maker in the room, entrance fee to the gym...Didnt include internet access.
They have an outsourced internet company if you need access with their computer...$5 to sign in + $1 per minute. A bit pricey for me but you can go to Lahaina at one of the internet shops and do it much cheaper.
POOL: Very nice. The water falls were great and the slide was soo much fun. All adults in this line...yep that much fun! They make you wear a wristband for some reason as well...so dont forget!
There was shallow as well as deep parts in the pool and a separate pool for the kids(very nice). There wasn't any problem getting chairs by the pool assuming you were there before 10am. Otherwise you would have a tough time.
Other than that, it was so nice sitting by the pool having some expensive drinks($9-$11 for frozen drinks)
POOL BAR: It was located between 2 waterfalls under a rock structure( sounds cool but not once you see it). 3-4 people there at one time the most, otherwise empty. And you had to get out of the pool to get a drink.
They need to redesign that area of the resort.
FOOD: BREAKFAST: Swan Court($23.95 buffet) was open only for breakfast at the time and you had a long wait if you got there any later than 700am. Otherwise there were between 35-40 people in line and a 30-45min wait...nice once you got in(landscape and food were very nice) but not worth the wait after just getting up.
LUNCH: There is a place next to the pool where you can get sandwiches(PB&J $6.50, Tunasalad $8.50, and burgers($11)...etc. Otherwise, you can get served at your chair by the pool which was nice.
DINNER: A couple of restaurants on the premise which were nice but not incredible. The italian restaurant SPATS was good and had much to offer. The waiter was very helpful with our bottle of wine and we enjoyed the atmosphere.
There is a long walkway that extends behind a bunch of resorts that borders on the beach that has quite a few restaurants(Leilani's,Hula Grill, Rusty Harpoon(food and service very poor)and shops(Whalers Village). A wonderful evening stroll to and from dinner. I highly suggest going just before sunset...an amazing view!
As for gathering places to meet other couples...it really doesnt have any. We had just come from the Marriot in Kaui and thought how nice it was to bump into other couples at the bar and talk...not so much at the Hyatt. There is a small bar next to the pool but it has only 5 chairs up against a wall with a TV overhead that you cant see. They need a central location for a swim up pool bar...resorts that have this makes afternoons soo much fun.
BEACH: Narrow. You will have to walk either way for the beach to get wider which wasnt a big problem at all.
WATER Warm and clear but you can only walk out into the water for about 10ft...then the rocks hurt your feet but you can go either way and the beach to avoid it.
LOCATION: Great for traveling to Lahaina. About a $12 cab ride. Great bars, food and tons of shops. Also tons of activites there!

The Hyatt is a beautiful place that you will enjoy to the fullest if you arent concerned about money in the least bit. Otherwise, it starts to wear on you after droping between $350-500/day(drinks +food).
I hope this helps! If you have any questions, please shoot me an email and I wil help you as much as I can!
PS: Everyone should buy Maui Revealed! Excellent book that tells everything you need to know...we bought 3 of them for 3 diff islands...very objective and exact.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
16 Thank shoes7000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts, USA
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 3, 2005

The Hyatt Regency Maui certainly has a good deal going for it: beautiful grounds, a great location at Ka'anapali within easy walk of the other resorts and Whaler's Village, reasonably well-kept facilities, etc.

But unlike most of the competing properties in this price range that we've stayed in previously on Maui, Kauai'i, and the Big Island, I wouldn't return here. There were just too many irritations caused mostly by inadequate attention to detail by management, such as a long wait to check in (no priority for Gold Passport members, although there were few other people checking in when we arrived, just a shortage of front desk staff), long waits every morning for breakfast at the Swan Court, and the postage stamp-sized self-parking lot that's always full. And this was low season -- one hesitates to imagine what the hotel must be like at busier times of the year.

Our "de luxe" ocean view room was comfortable but not remarkable in any way, and the bathroom was cramped and unvented.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
14 Thank Thorgils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 2, 2005

stayed at the Hyatt Regency Maui Resort for our honeymoon Sept 24 - Oct 1st

absolutely wonderful

I will try not to repeat other reviews

if you want to stay at a place with a big beach then this is not the area for you.. be warned the dry beach at high tide is nonexistent... which was fine with us..... the pool area is awesome... you can always walk down or up the beach for more area on beach

for football/sports fans... about a 15 minute walk down the walkway parallel to the beach is the Rusty Harpoon (in whalers village).. went their 7am on Sunday and they had every NFL game on... of course you could not bring in your coffee and they would not serve until they opened at 8am.. but they had a very impressive selection of tvs.... and the Bengals won... who dey!!!

we bought Maui Jim sunglasses on our first day... at $150 each... well worth the view of Hawaii

we recommend:

a helicopter ride (we did west side of Maui

bike ride down the volcano (we did the 7:30am, most do the sunrise)

go to Lahaina and eat at Kimos, cheeseburger in paradise, hard rock cafe, bubba gump shrimp, etc

we had the regency club upgrade which included breakfast: cereal, bagels, toast etc, lunch was just cookies or brownies, dinner time was 5pm to 7pm, different appetizers and open bar, so save some room for all you can drink and eat...

so we did not eat at any expensive Hyatt restaurants

we heard that the Hyatt had the best Laui out of all the hotels but we did the OLD Lahaina Luau.... this is the best.. book early

****and if there is one thing you should book before leaving for Hawaii.... Warren and Annabelles Magic show in Lahaina... we laughed for 2 hours... do NOT miss this... two shows per nite, under 100 people per show... Warren Gibson is great....

we did not have a problem with parking, the valet parking was $10 per nite.. which we used for the 1st nite... then moved car into rear parking lot..... I can see how parking could be a problem... 806 rooms and around 400 free parking spots and 400 valet parking spots

the internet at the business center (I did not bring laptop) is $5 for access and then $1 per minute.. ouch!!! so go into Lahaina.....

drinks are expensive at the pool bar... $9 plus tax for pina colada...

if you want a lei at airport with your special one, arrange before trip

also, I good touch is having flowers delivered to room before hand

it was totally an awesome experience

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
17 Thank tischman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Maui Resort and Spa

Property: Hyatt Regency Maui Resort and Spa
Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#5 Luxury Hotel in Lahaina
#5 Top resorts Hotel in Lahaina
#10 Spa Hotel in Lahaina
#12 Family Hotel in Lahaina
#14 On the Beach Hotel in Lahaina
#15 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Number of rooms: 806
Official Description (provided by the hotel):
Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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