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Hyatt Regency Maui Resort and Spa
Ranked #16 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 24, 2005

Me, my wife and our 6 yr old twins stayed at the Hyatt Regency in Lahaina from May 5 thru May 10 '05. We originally had reservations at the Embassy Suites just up the beach a couple of miles but when we showed for check-in, were informed that they had over-booked. They tried to move us to the Aston Kaanapali Shores, which is immediately adjacent to the Embassy Suites, but an inferior property. (This will be the subject of another review)

When we drove up to the Hyatt, we could immediately tell this this was going to be a spectacular resort from the lush grounds and the very attentive bell staff. The person who checked us in was very nice and gave us a room upgrade beyond what Embassy had offered to pay for so we got an Ocean View in the Napili wing which also happens to be near the kids pool area so it worked out great. The atrium area adjacent to the lobby is absolutely stunning and they have several different animals which the kids enjoyed, including penguins, koi fish, swans and flamingo's.

The pool is very large with a separate adult and kids section separated by what I was told was a natural rock formation with two waterfalls and a swim up bar in the cave. The adult water slide which cuts through the rocks is a blast and needless to say, the kids loved their pool, so we spent the majority of the days at the pool.

Now for the downside. All this luxury and beauty comes at a cost. The food in the restaurants, the drinks and everything is fairly expensive. I would say it is in-line with what you would expect to pay at a 5 star resort, but just be prepared to spend around $100 minimum for dinner and ~$50 for lunch. There are places off-site, such as at Whalers Village which is about a 10 - 15 minute walk north past some other fabulous properties including the Marriott Ocean Club and Westin.

All in all, I am a firm believer that you get what you pay for and I have no regrets. I will definitely go back!

Regards,

Tim

18  Thank Mauionmymind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,163 - 6,169 of 6,608 reviews

Reviewed May 24, 2005

Hyatt Regency, Maui, May 9 - May 16

After reading mixed reviews on this hotel, I wasn't sure what we were in for. Upon checking in, we were so impressed. The staff was so wonderful and the grounds were gorgeous. As soon as we got out of the car, we were greeted with lei's and a warm welcome. Checking in was a breeze and the bell hop gave a tour as he walked us to our room. Our travel agent set up with a package deal that included a terrace room, the 6th night free and breakfast every morning in the Swan Court. The front desk clerk said that a terrace room was basically looking out at the parking lot and changed us to a view of the gardens, without my even asking. Incidentally our view was not only of the gardens, but we could see the ocean as well--it was incredible! The room was nicely decorated with Hawaiian quilts on the bed and dark wood furniture. We requested a refrigerator which was brought up promptly. We ate at the Swan Court, since we had the breakfast for free and it was more than I had expected. It was a full brunch buffet and the food was delicious. We also had dinner at Cascades, one of the onsite restaurants that specialized in steak and seafood. Our sushi appetizers were super! There is not much beach to be had at the Hyatt. My husband though is not one to go swimming off of the beach when there is a perfectly good pool right on the premises. Maybe because we went in May, there weren't a lot of kids around--so that wasn't an issue. The pool was refreshing and I even went down the water slide a few times. I would definitely stay at the Hyatt again.

While in Maui, we biked down the Haleakala Volcano, snorkeled at Molokini, saw the show Ulalena, went to the Feast at Lele, saw the show at Warren and Annabelle's, and took a helicopter tour. We had so much fun doing all these activities and I booked everything on my own prior to the trip with the exception of the bike and helicopter tours and Ulalena. The Aloha Services desk at the Hyatt helped us in setting up these activities.

  • Stayed: May 2005
    • Value
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20  Thank goosie1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2005

We (myself, hubby & 2 yr old boy) stayed at Hyatt for 7 days in May 2005.
Ambiance-great! Grounds are well kept and beautiful. My son enjoyed seeing the pelicans, penguins, tropical birds, swans, etc.
Pool-great pool area for kids. My son was maybe a little young for the kiddie area but he still enjoyed it.
Restaurants:
Swan Court - great breakfast buffet, however, check out the other casual restaurant (Pavillion) by the pool too. It's pretty much the same buffet but not overlooking the swan lake - i think it's $8 cheaper.
Cascades Grill & Sushi Bar - good sushi, great view
Room service was quick and pretty reasonable.
There's a doctor on site and we actually ended up using it ($79) as my son got sick.
Staff was great. Everyone was always willing to help.
Lanai is not huge, but it was enough room to enjoy the beautiful ocean scenery. We stayed in Napili Tower and we didn't hear any noise at all, well, except for the waves crashing.

Stayed: May 2005
7  Thank undecidedguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2005

My husband and I stayed at the Hyatt for 4 nights in March 2005. This was our second visit to this resort. We stayed here in May 2002 as well. Since our visit in May 2002, we noticed the rooms have suffered alot of wear-and-tear. We don't love this resort, but Kaanapali doesn't have the type of resorts that Wailea has. However, what we love about Kaanapali is that you have so many restaurants within walking distance, whereas in Wailea, you have to drive to most restaurants. We also like the little town of Lahaina. We've already booked our vacation to Hawaii for March 2006 and we will be staying at the Hyatt again. It's not the best value but it's our favorite hotel in Kaanapali.

  • Stayed: March 2005
    • Value
    • Rooms
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9  Thank Vickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Philadelphia, PA
27
Reviewed May 15, 2005

We disliked 2 major things about this hotel. First was the location of our room. Our door faced the inside of the Atrium part of the lobby. The doors SLAMMED and we heard all the commotion all night long. Any time someone talked or walked or exited their room, we heard it. The design of the Sound proofing doors was not well planned at all. I was very upset to have so much sound at night, and no peace. We will not stay here again.
Second was Why in the world put the chairs at the edge of the pool so you have to step OVER people to get into the water. Give a little room!!!
We won't be coming back to the Hyatt! We stayed at 2 different Marriott's and everything was perfect.

  • Stayed: April 2005
    • Value
    • Rooms
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6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2005

Was pleasantly surprised with our stay at the Hyatt, although there were a few negatives. No check-in line upon arrival and met with a lei greeting. Paid with Hyatt certificates, told we were getting a partial ocean view, but for $50/nite could get a full ocean view. The partial ocean was a parking lot view in the Napili tower (anything on the outside of the Napili tower is over the parking lot) The ocean view room was in a great location, but dirty. The couch and rug were very stained-would not pay $450 (we were there for 8 nights) for a dirty room so went back down to the desk and told them we didn't want either room-rather we'd like an "inside"(facing the pool, ocean) room that wasn't all the way at the ocean end because we didn't want to pay the extra and was clean. They didn't have anything non-smoking,king until 2 days away, so we looked at a queen/double and a smoking king. We chose the smoking king, because it has the couch and coffee table, which the queen/doubkle did not. You could smell smoke occassionally in the hallway but not at all in the room. The rooms were very nice/minimalistic, but nice, with a low bed and really thick mattress, single sink, walk in closet. Bath area dark, but nice. The room wasn't very clean, lot of dust on the mirror and the sliding glass doors to the lanai had handprints, but I guess that's what you get at such a busy hotel. The pool, grounds, lobby are gorgeous. The kids section of the pool was a little too big and the swim through cave and cave bar were a little yucky. No beach in front of the Hyatt anymore, but you can walk down aways to a wider beach- the beach at the other end of K'anapali in front of the Sheraton was very nice. Saw a whale breeching out of the ocean when we walked down there. Whaler's Village restaurants good, but always a wait. Breakfast at the Hyatt is wonderful, but expensive. The other negative besides cleanliness was noise. The Hyatt has a lot of functions/weddings and they set them up on the lawn by the ocean by the Napili tower and they go past 10 p.m. Nice at first when you're getting ready for dinner, but the loud music gets old after awhile. Would say the Lahaina tower, inside would be the quietest place to stay. Atrium tower has tile floors and is over the open-air lobby. Hallways are very dark. There was ample parking, but not near the Napili tower as functions park in that lot-many times we had to park in the back behind the Lahaina tower. This review sounds a little negative, but just trying to give you a realistive view of the property. Overall, the Hyatt is beautiful and the staff was very helpful-waitresses by the pool brought water, rec'd a fridge in the room right after requesting one, and once the maid didn't restock our coffee, called down and they sent some up right away. Would stay here again-debated about Ka'anapali or Wailea, but those hotels were too expensive, enjoyed West Maui alot.

  • Stayed: April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
15  Thank turtlegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2005

We booked a six night/seven day vacation through Expedia and decided on the Hyatt. We were not disappointed in any way. Upon arrival, we were greeted with Leis and offered an upgrade to a 'suite' for an extra $125 per day. This upgrade allowed us to have breakfast at the 'Swan Court' restaurant daily (a $40 charge for 2) for free and gave us a fantastic room. Several people have mentioned run down rooms on this site but we found no evidence of this at all. Our suite had brand new furnishings (including carpet, tile), walk in closet, two tv's and two lanais with separate living and sleeping areas overlooking the ocean. In general the public areas of the hotel were beautiful, clean and well maintained. The pool was slightly crowded on two of the days we were there and only about 1/2 full the other days. The beach area is nice and not that crowded although its not a fabulous, large beach to begin with. Although we didnt attend the Luau on the premise ourselves, we did watch from our balcony and decided that we would have saved the money. The restaurants on the property were fabulous (although pricy like any nice place on Maui) and the staff was very helpful. We originally took the Speedishuttle from the airport ($40 per couple each way) we decided that the prospect of taking cabs everywhere was going to get expensive. The first night we did take a cab from the Hyatt to Lahaina town and spent approx $12 each way. The second day we logged onto Priceline and reserved an economy car for $16 per day. The concierge at the hotel said that $37 per day was the cheapest she could find but we later found a couple who booked on Priceline and got a car for $12 per day. As a side note, internet is available in the room for about $10 per day or $34 per week if you bring your own laptop. Having a rental car was definitely worth the small hassle in getting it as we drove it everyday around the island. Just about every activity we found to do (ie, helicopter ride, scuba diving) was a short drive from the Hyatt making the car imperative. There are many restaurants in Lahaina town and the streets are filled with quaint shops making walking around and exploring relaxing and enjoyable in the evenings. I have to take this opportunity to give a small warning to anyone reading this. Do not eat at the MIXED PLATE RESTAURANT in Lahaina. Trust me on this and I'll save the story in deference to those of you who have recently eaten. All in all, our second trip to Maui was relaxing and enjoyable, the Hyatt was great and we would definitely recommend to anyone considering it.

Stayed: May 2005
13  Thank mich408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Maui Resort and Spa

Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#5 Luxury Hotel in Lahaina
#6 Top resorts Hotel in Lahaina
#11 Spa Hotel in Lahaina
#12 Family Hotel in Lahaina
#15 Romantic Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
Price Range: $315 - $813 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Number of rooms: 806
Official Description (provided by the hotel):
Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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