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“The 2nd nicest Hyatt we stayed at in Hawaii”

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Hyatt Regency Maui Resort and Spa
Ranked #15 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Cleveland, Ohio
Level Contributor
351 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
“The 2nd nicest Hyatt we stayed at in Hawaii”
Reviewed July 23, 2014

We only stayed on 2 islands on our trip, but chose to stay at Hyatt properties each time. This particular hotel wasn't our original choice....(I had read reviews of the Andaz Hyatt in Wailea and thought it would be a nice, small hotel for the second half of our trip, after being at the huge Grand Hyatt on Kauai --which we LOVED, by the way! -- but upon check-in realized the Andaz is Upscale, with a capital U.) So thankfully, we were able to switch to this Hyatt on a different part of the island. Excellent decision for us. Lahaina is more "old Hawaii", and this Hyatt is very nice.
We paid for an ocean view room, and our view from the 15th floor of the Tower was fantastic. It was great to sit on the balcony, and hear the surf all night long with the door open.
The room was well-appointed, with great bath products, comfy lightweight robes, a safe, sofa and flatscreen TV. If we hadn't just left the Grand Hyatt on Kauai, we'd probably have been very impressed, but it's hard to out-do that place in our opinion!
The bathroom is where this place shows it's age. Small, with 1 sink and the typical tub/shower/toilet in a room off the sink area. We survived though, spending most of our time by the pool or in an oceanfront cabana.
Our first cabana was by the pool. We really enjoyed having one, although it doesn't come with much besides lots of towels and fresh icewater delivered. Servers come around to everyone at the pool, and we enjoyed some good fish tacos and sandwiches....forgoing the expensive alcohol drinks until later in the day.
The second cabana was ocean-front, and courtesy of a wonderful lady named Coreen, who felt bad that my purse and phone were locked away in a locker that I couldn't access for about an hour, due to them changing the keycard reader on locker room. We really felt like we were in paradise in that cabana....with the surf, palm trees, tropical drinks, and Lanai in the distance!
The grounds are beautiful. Love all the birds, flowers and sculptures. So easy to walk the pathway to other hotels, restaurants and shopping. Make your way to Leilani's for some excellent fish tacos and Hula pie!
Hotel restaurants served decent food. Umalu is a fun, casual place by the pool with loud music, and good cocktails in the evening. Japengo is known for their sushi. We sat at their bar and ate appetizers, since there was quite a wait for a table. The locals clearly love the place. Swan Court for breakfast was a bit of a letdown after breakfast at Grand Hyatt Kauai. No omelet station?! There's plenty of other good stuff to eat, but they have a HUGE bird problem that they don't even seem to address. It's pretty gross to see these annoying sparrows all over the food and tables. There were some at Grand Hyatt too, but at least they tried to deter them.
Parking was ridiculous in the lot out front. I'm sure they hear multiple complaints every single day about how tight the spaces are. Pretty much physically impossible to park and get out of your car. Do yourself a favor and drive to the parking lot in the back of the building!
Overall, we liked the Hyatt Regency, but not near as much as the Grand Hyatt on Kauai. However, should we return to Maui, we'd probably stay at the Regency again.

  • Stayed May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank ilive4sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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San Francisco, California
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 23, 2014

We're offered a room with a nice view (partial ocean ) and we were just afraid of getting obstructed view. Overall, mid July is probably not a traveling season here so we don't expect big crowd. Hyatt has nice gardens and an amazing pool like resort style. Beachfront is nice and quiet too.

For minus point, I expected a house keeping is to clean up the room before 2 pm. We stay a few nights and we usually got room service after 5:00 and it was not great to stay in untidy room.

Overall, it's a great experience to stay at Hyatt Regency.

Room Tip: Choose ocean view room
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  • Stayed July 2014, traveled as a couple
    • Location
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Helpful?
1 Thank LavenderQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, July 24, 2014
I appreciate you taking a moment of your time to provide feedback regarding your recent stay at our resort! It sounds like you found the resort to be beautifully appointed. We have a great property that offers breathtaking views. I apologize for the delays you experienced with getting your room serviced. I will be sharing your comments with our Housekeeping Manager. Thank you for choosing Hyatt Regency Maui Resort and Spa. Mahalo!

Brock S. - A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, CO
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 22, 2014

During a recent visit with my wife and two teens we were upgraded to a suite. These corner rooms are modern with great views. Unfortunately, they are poorly designed for use as a family and are VERY small suites. The front desk worked with us to move to a standard 2-queen room with a great view. The standard rooms are definitely more dated, but are also more functional for a family. This theme runs through many functional areas - very nice, but could use a facelift.

The staff was fantastic in all areas, especially in the club lounge. The team working here is efficient and very friendly. A club room is strongly recommended for the convenience and value.

Overall the property is wonderful for families with plenty for everyone to enjoy. The only downside is the lack of a usable beach, but you can easily walk to the Sheraton.

  • Stayed June 2014, traveled with family
    • Rooms
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Helpful?
1 Thank bertrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherman oaks
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 22, 2014

Booked obstructed view room and we were on the first floor and we did look out to some construction, but also had a good view of the ocean. Noise was very minimal. Food is very expensive. Did not need a car but for one day to go to Kihei. Saw Willie K perform and it was a great performance. The resort itself, is beautiful. They need better signage to find the fitness center and spa, which has its own building and the Business Center which charges $.75 a min. with a 5 min. minimum. There is a free trolley to Whalers Village if you don't want to walk their. There is a $2.00 each way shuttle to Lahina.

The hotel states that the snorkeling at Black Rock is within walking distance. This is true if you want to walk approximately 1 mile.

The beach area of the resort varies from very little beach area to a decent area if you head towards the end of the resort.

Room Tip: Construction should be completed by November. They were still working on far outside of the new res...
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank nctatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 22, 2014

Nice hotel and what you would expect from a Hyatt resort. The beach is small but didn't have any trouble finding a good spot. We had an ocean view with a magnificent view! Given the choice I would come again.

Room Tip: Happy Hour from 4-6, extended hours for Hyatt passport members until 7pm
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Green Features: Recycle containers throughout, limits towel usage at the pool
  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Buyco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 22, 2014

We recently came back from a great stay at this beautiful resort in Maui. We stayed in a deluxe ocean front room in the Atrium Tower. I highly recommend it. The view was outstanding! It was so wonderful to sit on the balcony and see the ocean, pool, gorgeous landscaped grounds and two islands, Lanai and Molokai. Absolutely breathtaking! The room was large with two double beds, table and chairs, plus a walk in closet. The bathroom is somewhat dated, but serves it's purpose. There is a refrigerator in which we stocked with waters. Housekeeping did a nice job every morning cleaning the room.
There are restaurants and shops in the hotel. Something for everyone.
The pool is very nice. There are many lounge chairs, but there were many people who put a towel on their chair and did not come back. The staff does periodic checks on this.
Checking in went smoothly. We had LaPhea check us in, and she is one special lady. She asked if we were celebrating anything. We were, and she went above and beyond to make sure we had a great vacation. We also received leis before we headed to our room.
The location of the resort is on Kaanapali Beach. There are many Resorts that line the beach with a beach walk to get to each one. Nestled between the hotels is Whaler's Village, with shops and restaurants. I think the location of these Resorts can't be beat.
I would definitely stay at this resort again, and highly recommend it to friends and family.

Room Tip: Deluxe ocean front room in the Atrium Tower
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Green Features: Great! If you want a fresh towel, put the used one on the floor. Otherwise, hang it up and housekeeping will fold it nicely to use again.
  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank HappyOne100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S.E. PA
Level Contributor
312 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed July 22, 2014

We liked the resort and there are many good things about the hotel but I expected more and the staff was not what I expected for this hotel. With a little more attention on the problem areas and the opportunities this could become one of the best places to stay on Maui.

Location: Oceanfront in Kaanapali Beach a few minutes from Lahaina and depending on traffic about 45 minutes from the OGG airport. The location provides for some great sunset views. The hotel is convenient to Lahaina and many restaurants. There is a Safeway 5 minutes away – you’ll want to know this. The hotel uses an interesting floor numbering scheme where our building was floors 1-9 and the main building 14-23 or something like that – so don’t get excited if you are on the 23rd floor. There are only 9 floors in each building.

The good:
* The grounds are fantastic and well kept. There are (live) parrots and penguins on display in the spacious lobby area. The animals and habitat are well cared for. Due to the construction on a new Hyatt vacation club tower the entrance road to the hotel looks a little rough but it gets better.
* The pool itself is large and there is plenty to explore including the grotto bar (no one really *drinks* here as they play music too loud), a kids area, and a slide. Beware the basketball net as many unsuspecting bathers has been hit including this one which resulted in a concussion. Thanks 2 brothers throwing the ball recklessly from 25 feet away!
* This Japengo restaurant is fantastic for both dinner and drinks. Do give it a try early in your stay.
* The snorkeling at the beach at the hotel is great with sea turtles and plenty of fish. There are other snorkeling beaches minutes away as well. During the summer months you can’t really surf or body board here as it’s mainly shore break. Go 10 minutes south for better surfing.
* Great place if you have kids – lots to do.
* With the exception of the rush during the Luau hours the valets were fast.
* Noise from the construction of the new timeshare was not a problem for us as we were in the tower furthest away.
* They use towel cards. However if you need more towels just ask. Most of the attendants are nice enough to accommodate you.
* The Macy’s store in the lobby sells at Macy’s prices and honors all Macy’s sales so it can be a great place to pick up clothing and accessories at a decent price.
* Bartenders at Umalu & Japengo can be lots of fun - seriously.
* Nothing like the sound of the ocean as you fall asleep.

The bad:
* As a Diamond Gold Passport member who is on the road over 100 nights/year and visits many Hyatt hotels I was disappointed by this Regency Club. It’s too small for the number of people who frequent for breakfast. While the room offers a great view of the golf courses and resorts to the west it would be better served moving the Club to a larger spot. Look at the Hyatt Waikiki for a great example of a Club location in a resort location.
* Similar to a cruise ship, guests begin to reserve pool chairs before 7am. Many don’t show up to use the chairs until 11. You’ll notice that the same people do this in the same spots each day. The staff tries to clear out some of those people with a note on the chair at 9am but they didn't move up anything during the week we were there. It’s very aggravating. When the new building is complete the situation won't be improved by continuing to pack more chairs into an already congested area. The hotel should think about taking the ping pong area and moving it elsewhere allowing chairs to be placed in that area.
* Food and drinks are pricey as you would expect. The convenience store is about 50% over retail. If you have a family, stock up on snacks and drinks at Safeway and use the in-room refrigerators.
* Diamond check-in is lengthy as there is only 1 rep and check-in runs about 7-9 minutes. Also lots of people just walk up ignoring the line and ask questions like where to eat, etc. Hello? That’s why the concierge is there.
* Compared to the Hyatt Waikiki the staff was not as friendly nor helpful. I should qualify this and exempt the *real* locals working at the Hyatt versus the transplants. The transplants (So.Cal, SF, San Diego, etc.) have simply lost that Aloha feeling that they may have had when the moved to Maui. The locals were kind, helpful and always greeted you with a smile.
* Umalu outside dining service was sloooow. Managers stood around observing but not helping. Food so-so. But as there is no other choice by the pool.....

Tip #1: Ask for a room away from the construction area. High floors are better.

Tip #2: If you are a runner, run on the trail towards Lahaina. It’s a longer run and less crowded than running the beach walk in front of the resorts. The beach walk is nice if you get out early enough otherwise, it’s filed with coffee deprived adults looking for their morning caffeine fix. :) Ok - the people scenery is better on the beach walk but I couldn’t take the constant stop/start.

Tip #3: There is an observatory on the top floor. If you want to check it out reserve a couple days in advance.

Tip #4: Other than Japengo, the better food choices are off site. Use Tripadvisor to guide your way.

Tip #5: Try snorkeling at the hotel or drive 15-20 minutes up to Mokuleia or Honolua Bay. They won’t disappoint.

Room Tip: Chose the tower away from the construction. High floors.
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Green Features: I didn't see them recycle in the rooms but I saw someone going through and pulling our recycles from the trash.
  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank LuvDaSun222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Maui Resort and Spa

Property: Hyatt Regency Maui Resort and Spa
Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#5 Top resorts Hotel in Lahaina
#6 Luxury Hotel in Lahaina
#11 Spa Hotel in Lahaina
#12 Family Hotel in Lahaina
#14 On the Beach Hotel in Lahaina
#15 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Number of rooms: 806
Official Description (provided by the hotel):
Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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