Lovely facility with the most gorgeous grounds. The bird life in the grounds is amazing... even penguins. Breakfast buffet in the Swan Court is lovely but the highlight is the surroundings and views while you are having breakfast. Pool areas are lovely and big but managing to get a lounge or any kind of seat some days was a real challenge... some very selfish people in this world who leave towels etc on lounges for hours but are not using them... away in the bar or room or whatever but have "reserved" the lounges for their personal use all day! Against the policy of the facility but hard to police.
Easy walk up to Whalers Village or you can shuttle bus it.
Did not like the number of times we were approached about time share.... a number of phone messages and at least 4 desks in high volume traffic areas that were so hard to avoid. Lovely people only doing their jobs but .........
Also not at all happy with the "resort fees" which basically gave us a bottle of water each each day and not much else that was of use... such as free local calls... not much use to international travellers

This is a really nice hotel for a trip to Maui. It is close to the quaint town of Lahaina and about an hour from the main airport. The pool is huge and gorgeous and has a slide and waterfall for the kids. The fitness center is top notch and has free classes for all types of exercise - power yoga, pilates, boot camps, water aerobics etc. This is probably one of the best hotel fitness classes I have ever used. The grounds are gorgeous with a pseudo bird sanctuary on site. The penguins in the lobby were the best way to make me smile every day passing them in the lobby. The meeting rooms were large. There is a great shopping area right in the hotel and whoever had the genius thought to place a Macy's annex there deserves an award. The Macy's has mostly resort wear and bathing suits which is a great idea. Many people shopped there and the prices were reasonable and they took standard Macy's coupons! The hotel was convenient to many restaurants and many were walkable. There is also an outdoor mall nearby (Whalers Village) with some high end shopping. You could buy a made in Hawaii Aloha shirt here. The rooms were nice and well decorated. The products were coco and mango flavored which added a nice touch. I felt the rooms could have been a bit cleaner and I have noticed this from other reviews. The king bed we had was platform, which is unusual for a hotel. We used the concierge service once and they were excellent. Overall, everyone is friendly in Hawaii and this extended to this hotel. I did not think this hotel was a 5 star Ritz-type establishment, but it was still very nice.

Really enjoyed the bartenders and the stargazing on the roof. Top notch people. The people stayed at the resort could've used some tips on how to treat people. We witnessed battles over lounge chairs, sun blocking (yes sun blocking). Pool is always packed and not much room on the beach. The resort restaurant prices are outrageous for the quality. They nickel and dime you for everything.I'm sure most of the resorts along that strip do as well. The valet was not very outgoing and seemed aggravated.If we paid a hundred bucks less per night, I wouldn't complain. We stayed at another resort for the 2nd half of our vacation in south Maui. I'm so glad our last half of our vacation was fabulous.